When contacting Acronis Support with a technical issue, it is recommended to have Acronis System Report at hand

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Server for Windows (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Workstation (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Introduction

Generating Acronis System Report lets Acronis Support Engineers have a better insight into the issue you may be experiencing.

Acronis System Report may be generated in Windows (locally or remotely) or from Acronis Bootable Media.

When generated in Windows, it will collect the following information:

• Acronis folder from Application Data - Log files and other diagnostic information on the installed Acronis products and components;
• acroreg.reg - Export of registry keys related to Acronis;
• applog.evt - Windows Event Application log;
• disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
• groups.txt - Information about the Windows groups that contain the user account;
• msinfo.nfo - Windows System Information File;
• oss.txt - Acronis OS Selector report;
• rights.txt - Export of Windows user rights;
• schedule.txt - Acronis Scheduler report. See also Acronis Scheduler Manager;
• syslog.evt - Windows System Log.

If report is generated on a machine with Acronis Management Server where MS SQL Express with Acronis databases is installed, it will also collect a backup of Acronis databases.

When generated from Acronis Bootable Media, it will collect:

• sysinfo.txt - Information about your hard disks and their structure as detected in Acronis Linux. See Acronis Linux Report;
• disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
• oss.txt - Acronis OS Selector report. 

Solution

Generating Acronis System Report in Windows

1. Start Acronis Backup & Recovery 10 and click Help -> Collect system information from...:

   

   (!) Acronis System Report is collected on the machine to which the Management Console is connected to: machine name is shown in Collect system information from...  This way you can collect Acronis System Report on remote machines.

2. Generating the report may take a while. When the report is ready, it will prompt you to save the report on a local disk or on a network folder. Specify location for the report and click OK:

   

   (!) Local disks will show the local disks of the machine to which Acronis Management Console is connected: if you are connected to a remote machine, then disks of the remote machine will be shown.

Generating Acronis System Report from bootable media

1. Boot from Acronis Bootable media. Connect to Acronis Bootable Agent remotely or press Run management console to manage machine locally:

   

2. Click Help -> Collect system report from:

   

3. Generating the report may take a while. Once done, the system will prompt you to save the report. Select a location for the report and click OK:

   

   The report will be saved as SysinfoOutput.tar.bz2 in the location that you specify.

You can change the name of the file with system report, if needed. If you collect system information from several machines, it is recommended to save reports under different names.

More information

With the reports collected, please contact Acronis Support.

See also:

• AcronisInfo Utility
• Acronis Report
• Windows System Information File
• Acronis Linux Report