This is normal behavior. Enter the serial number directly in the Acronis Agent installation assistant
This article applies to:
- Acronis Recovery for Microsoft Exchange
- Acronis Recovery for MS SQL Server
Symptoms
- You add a license for Acronis Recovery for Microsoft Exchange or Acronis Recovery for MS SQL Server to Acronis License Server:
- Adding license fails with the message similar to:
Failed to add the license keys
Cause
This is normal behavior. Acronis License Server does not accept serial numbers for Acronis Recovery for MS Exchange or Acronis Recovery for MS SQL Server.
Solution
Enter the serial number directly in the Acronis Agent installation assistant:
More information
See also:
Contact Acronis Support if you have any questions or need assistance.