This is normal behavior. Enter the serial number directly in the Acronis Agent installation assistant

This article applies to:

• Acronis Recovery for Microsoft Exchange
• Acronis Recovery for MS SQL Server

Symptoms

1. You add a license for Acronis Recovery for Microsoft Exchange or Acronis Recovery for MS SQL Server to Acronis License Server:

   

2. Adding license fails with the message similar to: 

   Failed to add the license keys

   

Cause

This is normal behavior. Acronis License Server does not accept serial numbers for Acronis Recovery for MS Exchange or Acronis Recovery for MS SQL Server.

Solution

Enter the serial number directly in the Acronis Agent installation assistant:

More information

See also:

• Using Acronis License Server
• Acronis Corporate Products: Serial Number Is Not Accepted

Contact Acronis Support if you have any questions or need assistance.