14431: Acronis Home Products: Serial Number Is Not Accepted

    What should be checked if an Acronis Home product does not accept serial number

    If you are using Acronis Corporate product, see Acronis Corporate Products: Serial Number Is Not Accepted.

    Symptoms

    1. You insert serial number in Acronis product installation or activation wizard;
    2. You receive an error message similar to the following one:

      The serial number is incorrect. Please enter the correct number.

    Cause

    Possible causes are:

    • Serial number does not match the product that you are installing
    • Serial number is typed incorrectly
    • Issue with the serial number
    • Entered serial number could not be verified online

    Acronis True Image 2018 and 2019

    See the following article Acronis True Image: "The serial number is incorrect" error

    More information

    Contact Acronis Customer Central if you have any questions or need assistance.

    (!) Serial number and license key are the same thing in Acronis products.

    See also:

     

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