14342: Acronis True Image Home 2011 Boxed Version: Installation of an Update via "Check for updates" Fails

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Download and install Acronis True Image Home 2011 Build 6868

This article applies to:

  • Acronis True Image Home 2011 Boxed Version Build 5041

    We sincerely apologize that you were not able to update your copy of Acronis True Image Home 2011 via the regular "Check for updates" option. The issue has been fixed. Following the instructions in this article you will be able to download an update with the fix. After this, the issue will be gone and you will be able to update the product automatically from the moment on.

(!) You can download the latest version of Acronis True Image Home 2011 at My Products & Downloads.

Symptoms

  1. You have Acronis True Image Home Build 5041 (Boxed Version) installed on the machine;

    (!) The issue is specific only to Build 5041 delivered as a boxed version. To make sure you have an affected copy, please check if the build number of product shows 5041. For instructions on how to check the build number see Viewing Build Number in Acronis True Image Home.

  2. You update the product to the latest build via Check for updates:

  3. An attempt to install the update shows the following warning:

    The automatic update of the your copy of Acronis True Image Home 2011 (retail box) can result in installation issues and we strongly recommend that you perform the update manually. For more information on how to perform this operation, please click OK and follow the instructions at http://kb.acronis.com/content/14342 that will be loaded in your internet browser. There is no need to uninstall the existing version before performing this update of Acronis True Image Home.

  4. After you click OK, the installation fails with the following warning:

    The installation has been interrupted and was not completed successfully. We strongly recommend that you perform the update manually. For more information on how to perform this operation, please follow the instructions at http://kb.acronis.com/content/14342. There is no need to uninstall the existing version before performing this update of Acronis True Image Home.

  5. Clicking Close brings you to this article.

Cause

This is a known issue.

The issue is specific only to Acronis True Image Home 2011 Boxed Version Build 5041 and only to updating the product via Check for updates. None of the other product features and functionality is affected.

To make sure you have an affected copy, please check if the build number of product shows 5041. For instructions on how to check the build number see Viewing Build Number in Acronis True Image Home.

Solution

Please manually update the product to the latest build as described in Acronis True Image Home 2011: Updating to Build 6868. You will only need to download and install the latest build, which is always recommended.

More information

The issue is specific only to Acronis True Image Home 2011 Boxed Version Build 5041.

Please contact Acronis Customer Central if you need assistance.

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