Activate the subscription to eliminate the issue

This article applies to:

• Acronis Backup & Recovery 10 (All Editions)
• Acronis Backup & Recovery 10 Online

Symptoms

An attempt to back up to the online storage errors out with the following message:

There is no activated subscription for account
0x00A20021+0x00A20022+0x00A1003A

Cause

There is no activated online backup subscription for the machine from which you are attempting the backup.

Solution

Activate the subscription or reassign an already activated subscription to the machine:

• Acronis Backup & Recovery 10: Activating Online Backup Subscription
• Acronis Backup & Recovery 10: Reassigning an Activated Subscription

More information

See also Acronis Backup & Recovery 10 Online.