11674: Acronis Backup & Recovery 10 Advanced: Centralized Managed Vault Creation Fails with "Failed to copy database file"

Centralized managed vault creation may fail when the account running Acronis Storage Node service does not have sufficient permissions to the vault data or database location

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

  1. In Acronis Backup & Recovery 10 Advanced, you go to the centralized vault view and try to create a new centralized managed vault;
  2. The vault creation fails with the following error message:

    Failed to copy database file '7BAC9D1D-A6D6-4821-AAB9-E698F0E6B475_l.fdb' to directory 'D:\MyDB\

    View Sample Log

Cause

Acronis Storage Node service does not have enough privileges to create a file in the directory

Solution

As a best practice, please go to Start-Run -> services.msc and change the Acronis Storage Node service account to the administrator one (domain or local);

If setting the account to administrator does not comply with your security policies, go to the directory where the vault database is to be stored and make sure that the Acronis Storage Node account has Full Control permissions to the folder.

More information

Please contact Acronis Customer Central if you need assistance.

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