11422: Acronis True Image Home 2010: Regular Backup Cancels Acronis Online Backup

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If an Acronis Online Backup is running when the regular backup starts, the former will automatically be canceled

This article applies to:

  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Netbook Edition

Symptoms

  1. You have Acronis Online Backup running;
  2. With the Acronis Online Backup running, you start regular backup;
  3. The Acronis Online Backup terminates.

Sample scenario

  1. You schedule backup of some files to the Acronis online storage to start at 12:06 PM;
  2. You schedule a backup of your partition to a local disk to start at 12:10 PM;
  3. At 12:06 PM the Acronis Online Backup starts and is running;
  4. At 12:10 PM the regular backup starts and terminates the Acronis Online Backup;
  5. As a result, the regular backup completes successfully. The Acronis Online Backup is terminated.

Cause

Issue in the product.

Solution

Please schedule so that Acronis Online Backup starts after the regular backup or at a different time.

If Acronis Online Backup starts when the regular one is running, none of the backup tasks terminates - both complete successfully.

More information

Acronis Development Team us working on fixing the issue.

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