10915: Acronis Universal Restore Prompts for Driver for PNP0c14 During Recovery

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Applies to: 

Operating Systems: 

Last update: 13-12-2010

This prompt can be safely skipped

This article applies to:

  • Acronis Backup & Recovery 10
  • Acronis True Image Home 2010 Plus Pack
  • Acronis True Image Home 2011 Plus Pack
  • Acronis True Image Echo

Symptoms

  • You are restoring an image of Windows to dissimilar hardware using Acronis Universal Restore;
  • You get a prompt similar to the following one:

Device driver 'PNP0c14' for 'Microsoft Windows XP Professional' cannot be found. Place the driver on a removable media and click Retry.

Cause

Issue with the product. Acronis Universal Restore should not prompt for this driver, as it will be installed automatically by Windows once the recovered system boots for the first time.

Solution

Prompt for this driver can be safely skipped. Skipping this  PNP0c14 prompt will not affect the restored operating system. The restored operating system should boot successfully.

(!) You should not skip prompts for other drivers. Please follow one of the below articles corresponding to the Acronis product you are using:

More information

See also Acronis Universal Restore Prompts for ACPI\GenuineIntel Driver During Recovery of Windows 2000.

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