10464: Acronis Backup Advanced: Connection Errors Out with "Required Service is Unavailable" and Error Code 0x00AD0003+0x00030431

use Google Translate

Operating Systems: 

The required component is not present on the target machine or the required component's service is not started

This article applies to:

  • Acronis Backup Advanced (Acronis Backup & Recovery)


  1. You are trying to connect to an Acronis component on a remote machine from Acronis Management Console:

    For example

    • You click Connect to a management server:


    • You click Manage a remote machine:

  2. The connection attempt fails with the following error message:

Failed to establish connection

The required service is unavailable on the remote machine



The component to which you are trying to connect is either not installed on the machine or the component's service is not started.


Make sure you are attempting a connection to the machine where the required component is installed (i.e. you are connecting to the correct machine):

  • If you are attempting a connection to Acronis Management Server, make sure that Acronis Management Server is installed on the machine;
  • If you are attempting a connection to Acronis Agent (i.e. via the Manage a remote machine function), make sure that Acronis Agent is installed on the machine.
  • If you are adding a remote Storage Node to Management Server, make sure that you correctly specify address of the machine where Storage Node is installed.

Make sure the required component's service is started:

More information

Please contact Acronis Customer Central if the issue persists or you need assistance.



You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
4 + 7 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.