10373: Acronis True Image Home 2010: Acronis Nonstop Backup Errors Out with "Archive is not found" and "0x00D60027+0x00040011+0x0000FFF0"

The cdp.metadat file is unavailable

This article applies to:

  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Plus Pack
  • Acronis Backup and Security 2010

Symptoms

  1. You are trying to perform any operation with Acronis Nonstop Backup:
  2. The attempt fails with the following error message:

    Archive is not found.
    Event code: 0x00D60027+0x00040011+0x0000FFF0

Cause

The product cannot access the cdp.metadata file.

The cdp.metadata is a file that keeps information about the Acronis Nonstop Backup:

Without this file, the Acronis Nonstop Backup cannot function.

Solution

The cdp.metadata file is stored in the Acronis Nonstop Backup storage.

  • If you have moved the cdp.metadata file to some other location, then please copy it back to the Time Explorer Storage folder;
  • If the cdp.metadata file has been accidentally deleted, or has become inaccessible for an unknown reason, it cannot be recovered. The Nonstop backups cannot be recovered either.
  • If none of the solutions helps, please contact Acronis Customer Central with are reference to this article.

More information

See also:

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