Symptoms

For Acronis Managed Machine Service (MMS):

1. You try to try to connect to local MMS using the Manage Local Machine shortcut:

   

2. Connection errors out with error code 0x00AD0003+0x00030002+0x0000FFF0 and the following message:

   Failed to establish local connection to Acronis Managed Machine Service. Make sure that the service is installed and its status is Started.

   

Cause

There are three possible causes:

• MMS is not installed on the machine;
• MMS is installed, but is not started;
• MMS is started but it is not completely initialized yet.

(!) Acronis Services do not run in Windows safe mode.

Solution

1. Make sure that the Acronis Agent is installed on the machine. You can check what modules are installed on the machine in Control Panel -> Add/Remove programs (or Programs and Features):

   

2. Check Acronis Managed Machine Service and start it:
   • If you are trying to connect to a remote machine or trying to add a machine in Management Server: Acronis Managed Machine Service:
   • • To start this service, please download this tool here: mms_starter.zip
     • After downloading, just run the tool and choose OK.
     • Alternatively, you can also manually change the service startup type to Automatic.

       
       

        

       • Open the Services applet (Start-Run -> services.msc):

         

       • On the Services window, right-click on the required service and check if it is started:

         

         (!) Please make sure that the name of the service is correct.

       • If the service is not started, right-click on it and select Start:

         

        
3. If the service is already started please wait 2-3 minutes after system start before launching Acronis Backup & Recovery. This ensures that the service has time to initialize properly.

The service needs some time to initialize and to work with Acronis Backup & Recovery. Normally the service needs 10-15 seconds to start and initialize, but on some systems the startup may take longer, depending on the system configuration.

Symptoms

For Acronis Management Server Service (AMS):

1. You try to connect to local Acronis Management Server

2. You receive the following error:

Error Code: 0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Error Message: "Failed to establish local connection to Acronis Management Server Service. Make sure that the service is installed and its status is Started."

Cause

There are three possible causes:

• AMS is not installed on the machine;
• AMS is installed, but is not started;
• AMS is started but it is not completely initialized yet.

(!) Acronis Services do not run in Windows safe mode.

Solution

1. Make sure that the Acronis Management Server is installed on the machine. You can check what modules are installed on the machine in Control Panel -> Add/Remove programs (or Programs and Features):

   

2. Check the Acronis Management Server Service and start it:
   • Check the Acronis Management Server Service and start it:
     • If you are trying to connect to Acronis Management Server: Acronis Management Server
     • To start this service, please download this tool here: ams_starter.zip
     • After downloading, just run the tool and choose OK.
     • Alternatively, you can also manually change the service startup type to Automatic.

       
       

        

       • Open the Services applet (Start-Run -> services.msc):

         

       • On the Services window, right-click on the required service and check if it is started.  If the service is not started, right-click on it and select Start:

         

       • (!) Please make sure that the name of the service is correct.

        
3. If the service is already started please wait 2-3 minutes after system start before connecting to Acronis Management Server. This ensures that the service has time to initialize properly.

The service needs some time to initialize and to work with Acronis Backup & Recovery. Normally the service needs 10-15 seconds to start and initialize, but on some systems the startup may take longer, depending on the system configuration.

Symptoms

For Acronis Storage Node Service (ASN):

1. You try to add local Acronis Storage Node to your Acronis Management Server.

2. You receive the following error:

Error Code: 0x00AD0003+0x00030002+0x0000FFF0+0x80070002
Error Message: "Failed to establish local connection to Acronis Storage Node Service. Make sure that the service is installed and its status is Started."

Cause

There are three possible causes:

• ASN is not installed on the machine;
• ASN is installed, but is not started;
• ASN is started but it is not completely initialized yet.

(!) Acronis Services do not run in Windows safe mode.

Solution

1. Make sure that the Acronis Storage Node Server is installed on the machine. You can check what modules are installed on the machine in Control Panel -> Add/Remove programs (or Programs and Features):

   

2. Check the Acronis Storage Node Service and start it:
   • If you are trying to add a Storage Node to Acronis Management Server: Acronis Storage Node
   • • To start this service, please download this tool here: asn_starter.zip
     • After downloading, just run the tool and choose OK.
     • Alternatively, you can also manually change the service startup type to Automatic.

       
       

        

       • Open the Services applet (Start-Run -> services.msc):

         

       • On the Services window, right-click on the required service and check if it is started. If the service is not started, right-click on it and select Start:

         

       • (!) Please make sure that the name of the service is correct.

        
3. If the service is already started please wait 2-3 minutes after system start before adding ASN to Acronis Management Server. This ensures that the service has time to initialize properly.

The service needs some time to initialize and to work with Acronis Backup & Recovery. Normally the service needs 3-5 minutes to start and initialize, but on some systems the startup may take longer, depending on the system configuration.