10149: Installation of Acronis Backup & Recovery 10 Build 11639 Fails if the Previous Build Was Installed "For the current user only"

As a workaround, uninstall the components that fail from Control Panel, and install them back using the installation file of build 11639.

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Server for Windows (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Workstation (Standalone)
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

  1. One or all of the following components of Acronis Backup & Recovery 10 Build 11345 or lower have been installed on the machine with the option For the current user only:

    Acronis Backup & Recovery Bootable Media Builder
    Acronis Backup & Recovery Management Console
    Acronis Backup & Recovery Agent for ESX/ESXi Virtual Applince
    Acronis Backup & Recovery Wake-on-LAN Proxy

  2. You attempt to install Build 11639 of Acronis Backup & Recovery 10 on top of the previous installation;
  3. The installation rolls back on an attempt to update one of the listed components. In the MSI log you see the error entries similar to the following ones:

    1: MSIGEN:
    The following products will not be removed automatically because they were installed on a per-user basis (the products are available for
    only one user of this machine). Uninstall these products manually and then restart installation.
    Acronis Backup & Recovery 10 Bootable Components and Media Builder 10.0.11345

    MSI (s) (74:D4) [08:44:01:855]: Closing MSIHANDLE (23) of type 790542 for thread 172
    CustomAction DetectMsiMajorUpgradables returned actual error code 1603 (note this may not be 100% accurate if translation happened inside
    sandbox)
    Action ended 08:44:01: DetectMsiMajorUpgradables. Return value 3.

    For information on how to create MSI log see Creating an MS Installer Log of Acronis Software.

Cause

Limitations of the current build do not allow to update the listed components that were installed on "per-user" basis.

Solution

There are two possible workarounds:

  1. Extract the components that fail and install them through command prompt by issuing the following command:
  2. msiexec.exe /i PackageName.msi ALLUSERS="1" ADDLOCAL=ALL

  3. Uninstall the failing components and then install them from the installation package of the new build:
    • Uninstall all of the listed components that were installed in the system from Control Panel:

      Windows 2000/XP/2003: Control Panel -> Add or Remove Programs
      Windows Vista/7/2008: Control Panel -> Programs and Features

      The components to uninstall are:

      Acronis Backup & Recovery 10 Bootable Media Builder
      Acronis Backup & Recovery 10 Management Console
      Acronis Backup & Recovery 10
      Agent for ESX/ESXi Virtual Appliance
      Acronis Backup & Recovery 10
      Wake-on-LAN Proxy

      (!) This will not affect the already configured/scheduled backup plans.

      Launch installation of Acronis Backup & Recovery 10 Build 11639. Choose Modify and check the components that have been uninstalled in the previous step.

      The installation of the update should be successful.

More information

See also Acronis Backup & Recovery 10 Build 11639.

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