10126: Connecting to Acronis Recovery for Microsoft Exchange Agent: Known Issues

Description of how to establish a proper connection to Acronis Agent on Microsoft Exchange Server from Acronis Recovery for Microsoft Exchange Management Console

This article applies to:

Introduction

This article describes essential points to establish a proper connection to Acronis Agent on Microsoft Exchange Server from Acronis Recovery for Microsoft Exchange Management Console.

Solution

(!) Please make sure you have one of the error message described here before you start the resolution. Also, click on Logs in the product for the exact error message.

Steps

  1. Verify that Microsoft Messaging API and Collaboration Data Objects are installed on the machine with Microsoft Exchange Server.

    Issue

    Connection to Acronis Agent ends up with the following error message:

    Solution

    Uninstall the existing Microsoft Messaging API and Collaboration Data Objects from Control Panel.

    Download and install Microsoft Messaging API and Collaboration Data Objects for Microsoft Exchange Server 2007, also see Acronis Recovery for Microsoft Exchange Errors Out with "MAPI (MAPIX or CDO) is not installed".

    You may check the currently installed version as described in the article Acronis Recovery for Microsoft Exchange Crashes with MAPI 6.5.8153.0.

    (!) Please see Microsoft Exchange Servers Acronis Recovery for Microsoft Exchange Supports for the requirements of other Microsoft Exchange versions.

  2. Specify a domain name of Microsoft Exchange Server to which you are connecting, and user credentials:

    See also Acronis Recovery for Microsoft Exchange or Acronis Recovery for MS SQL Server: Acronis Management Console Errors Out with "Access to computer is denied.".

    (!) Be sure to click on "Options" everytime you connect to the Agent and select the domain + user name in the dropdown fields. Otherwise you may get a message that the user does not have the Log on as a service right.

  3. The user that you specify should be a member of the following groups in Active Directory:
    • Administrators
    • Domain Users
    • Domain Admins
    • Enterprise Admins
    • Exchange Domain Servers
    • Exchange Enterprise Servers

      Issue

      Connection to Acronis Agent ends up with the following error message:

      Solution

      Check if the user is a member of the above groups:

    • Click Start -> Run;
    • Type dsa.msc and click OK;
    • Right-click on the user and choose Properties;
    • Select the Member Of tab.

      After you have added the user to the required groups, restart the Acronis Agent Service:

    • Click Start -> Run -> and type in services.msc
    • Right-click on the Acronis Remote Agent service and click Restart.
  4. The user that you specify should have the following user rights assigned:
    • Access this computer from the network;
    • Adjust memory quotas for a process;
    • Impersonate a client after authentication;
    • Log on as a service;
    • Create a token object;
    • Replace a process level token.

    and should not have the following user rights assigned:

    • Deny log on as a service;
    • Deny log on as a batch job.

    Check user rights assignment on the machine where the Acronis Recovery for Microsoft Exchange Agent is installed:

    • Click Start -> Run and type in secpol.msc
    • Click Security Settings -> Local Policies -> User Rights Assignment;
    • Right-click on the selected policy and click Properties;
    • Assign the required rights.

    After you have assigned required rights, restart the Acronis Agent Service:

  5. The user needs to have a mailbox on the Microsoft Exchange Server. If it is hidden from the Microsoft Exchange Server address list, Acronis Recovery for Microsoft Exchange will malfunction. You may access that option by right-clicking the mailbox and checking its properties:

    See also Acronis Recovery for Microsoft Exchange Errors Out with "User is not recipient of exchange".

  6. Verify that a public folder is created for the storage group in Microsoft Exchange Server.

    See Microsoft TechNet Article: How to Create a New Public Folder Database as well as Acronis Recovery for Microsoft Exchange: Information Store Backup Fails with "MAPI error 1,318".

More information

See also:

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