Your Acronis Backup Cloud quick troubleshooting kit. Below are the most recently published and the most popular articles. The solution you are looking for is most probably right here.
Most recent articles
You are using a user-defined email server for Acronis Backup Cloud notifications. In sender properties, you have specified SSL encryption. Users do not receive email notifications.
You are a Service Providers and your Customers cannot connect to the cloud console with the URL backup.acronis.com while it has been possible before. This article describes the difference between the URLs used to connect to Acronis cloud console.
Backup fails with errors "Failed to commit operations" and "Internal error: different hash after rebackup"
You have a disk-level backup (of entire machine, individual disks or volumes) and try to restore this backup. Restore fails with: "Error 0x2160008: Format/Resize error. Error 0x70025: Index is corrupted."
You are installing Acronis agent on a Windows XP or Windows Server SBS 2003. Installation fails. You check the MSI log and find that the operation has failed with error 3 or error 2.
You have updated your subscription to Acronis Cloud Storage (purchased additional space). In Alerts, you see this alert: "The storage quota is exceeded. Further backups will fail." You notice, that storage quota in the error message is incorrect.
You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log
Application backup fails with: "Failed to create an Express Backup snapshot. The device is not ready."
You start a backup plan for the first time. After the first backup has not completed (for any reason), you want to delete this incomplete archive, but cannot find it under Backups. Or you notice, that space used in Acronis Cloud is larger than your backups occupy.