Your Acronis Backup Cloud quick troubleshooting kit. Below are the most recently published and the most popular articles. The solution you are looking for is most probably right here.
Most recent articles
In the list of backups, you see one or more archives that have not user-fiendly names.
If you attempt to browse this archive, e.g. check the recovery points, you receive an error message:
Failed to resolve the backup.
Failed to open the backup archive by the ID.
Backup finishes with warning:
Error 0x10c476: Volume Tracker has failed to open session '\Device\HarddiskVolume2' for volume 'C:'.
You have installed CheckPoint Sand Blast extention for Google Chrome.
When you open Acronis web console and navigate to All devices, you notice issues with the machine list: only part of the devices (first 100) can be listed and you cannot access the rest of the list.
You have created a new administrator in an existing group or you have created a new group and an administrator.
With this new administrator account, you try to log in from the management portal to the backup management console by clicking Manage service, but login fails.
Your Acronis agent build is 4290+; either you have just updated from the previous build or made a fresh installation.
Backup fails when the retention rules are applied with the following error message: "Internal error in library. The linked position is unknown."