Acronis Backup Cloud Known Solutions

Your Acronis Backup Cloud quick troubleshooting kit. Below are the most recently published and the most popular articles. The solution you are looking for is most probably right here.

Most recent articles

You have a backup of a machine with large disks (usually 1 TB and larger). When you go to Web Restore Console to browse the files on the disk, you see the error:

Server is not available at the moment.

You are backing up data of a Windows machine using file-level or disk-level backup plan.

In a while, backup fails with an error stack containing something like "Message: WMI 'ExecQuery' failed".

You restore a backup of a Windows Server 2008. Backup reaches 88% and does not show any progress for a long time.

In logs, you see that the software is performing bootability fix.

You have installed Acronis Backup Cloud agent for SQL and created a backup plan for a SQL instance.

Backup task fails with this error: "There are no SQL writers."

A backup operation fails with this error message:

| error 0x9: The shadow copy provider had an unexpected error while trying to process the specified operation.
| line: 0x2aacb7b2ab852ac
| file: k:\3539\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x8004230f
| $module: arx_agent_fork_vsa64_3539

You have a 3rd party backup solution - StorageCraft ShadowProtect - installed on the machine along with Acronis software.

You are performing an agent-less backup of a VM located on MS Hyper-V server.

Backup fails with the following error message:

| error 0x728012: Failed to prepare for backup.
| error 0x530001: Failed to obtain an instance of service class 'Msvm_VirtualSystemManagementService'.

You are backing up several virtual machines with Acronis Agent for Hyper-V (installed on the Hyper-V host) or Acronis Agent for VMware (Windows) installed on a Windows machine connected to the ESX(i) host.

The backup plan is applied to a group of machines.

In a while, you receive an error message or an email notification about the error: "No backup items were resolved. GXT: The item provider has skipped the report of an item with key."

You have a local backup file and you want to mount it in read-only mode as a local drive to browse the archive or to restore the data from it.

After you mount the volume, you go to browse it. Contents of the Volume are not what you have expected but some system files.

You are backing up any data to a local drive or a network share of any type. Backup schedule is other than "Always incremental". Always incremental archives are not affected by this issue as this backup scheme produces archives of another type.

At some point when you already have a full backup and create subsequent backups, the process starts failing or producing a warning: "The archive is invalid or its type is unsupported."


Most viewed articles

You may get the error when starting a backup plan destination to SAN, complex RAID or dynamic disk arrangements, or Cloud storage. To fix it, add a value StartTimeout in Windows registry.

VSS-Backup fails with "The shadow copy provider had an unexpected error while trying to process the specified operation". To solve this issue, troubleshoot the VSS provider mentioned in the message.

You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."

You create a backup. Backup completes with warning "Link target was not backed up" or "File {1} pointed by symlink {0} will not be backed up because the file is out of backup scope." Warning notifies that symbolic link target is not included in the backup.

An operation in Acronis Backup 12.5/12, Acronis Backup Cloud, or a customized backup solution based on Acronis Backup Cloud finished with a warning message or failed.

After successful installation, the machine is offline in the Backup management console.

You are using Microsoft Outlook and set it to keep a local copy of your items on your computer (Offline Outlook Data File *.ost). You create a backup of your machine using VSS. Backup completes successfully, but the *.ost-file is not present in the backup.

This alert is displayed when our product detects that a backup activity was not started at the scheduled time. For example, if a machine was turned off during scheduled backup time, this alert will be displayed the next time it is connected to the Management Server.

This alert appears when the agent machine is offline during a scheduled backup. In this case, our Management Server has not received information whether the backup is running successfully or failed.

Every time an Agent is installed, a new entity is created in Acronis software and the machine is displayed in the Backup management console. When the Agent is reinstalled, a second entry might appear for the same machine and new backup archives for this machine will be created once old backup plans are applied. To prevent these duplicates from appearing, leave Remove the logs and configuration settings (Windows) or Clean up all product traces (Linux) cleared.

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