Acronis Backup Cloud Known Solutions

Your Acronis Backup Cloud quick troubleshooting kit. Below are the most recently published and the most popular articles. The solution you are looking for is most probably right here.

Most recent articles

You are using a user-defined email server for Acronis Backup Cloud notifications. In sender properties, you have specified SSL encryption. Users do not receive email notifications.

You are a Service Providers and your Customers cannot connect to the cloud console with the URL backup.acronis.com while it has been possible before. This article describes the difference between the URLs used to connect to Acronis cloud console.

Backup fails with errors "Failed to commit operations" and "Internal error: different hash after rebackup"

You have a disk-level backup (of entire machine, individual disks or volumes) and try to restore this backup. Restore fails with: "Error 0x2160008: Format/Resize error. Error 0x70025: Index is corrupted."

You are installing Acronis agent on a Windows XP or Windows Server SBS 2003. Installation fails. You check the MSI log and find that the operation has failed with error 3 or error 2.

You have updated your subscription to Acronis Cloud Storage (purchased additional space). In Alerts, you see this alert: "The storage quota is exceeded. Further backups will fail." You notice, that storage quota in the error message is incorrect.

You install an Acronis product in a Windows operating system. Installation fails with these messages in MSI log: "MainEngineThread is returning 1603" error in log

Application backup fails with: "Failed to create an Express Backup snapshot. The device is not ready."

You start a backup plan for the first time. After the first backup has not completed (for any reason), you want to delete this incomplete archive, but cannot find it under Backups. Or you notice, that space used in Acronis Cloud is larger than your backups occupy.

 

Most viewed articles

You may get the error when starting a backup plan destination to SAN, complex RAID or dynamic disk arrangements, or Cloud storage. To fix it, add a value StartTimeout in Windows registry.

VSS-Backup fails with "The shadow copy provider had an unexpected error while trying to process the specified operation". To solve this issue, troubleshoot the VSS provider mentioned in the message.

You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."

You create a backup. Backup completes with warning "Link target was not backed up" or "File {1} pointed by symlink {0} will not be backed up because the file is out of backup scope." Warning notifies that symbolic link target is not included in the backup.

After successful installation, the machine is offline in the Backup management console.

You are using Microsoft Outlook and set it to keep a local copy of your items on your computer (Offline Outlook Data File *.ost). You create a backup of your machine using VSS. Backup completes successfully, but the *.ost-file is not present in the backup.

Every time an Agent is installed, a new entity is created in Acronis software and the machine is displayed in the Backup management console. When the Agent is reinstalled, a second entry might appear for the same machine and new backup archives for this machine will be created once old backup plans are applied. To prevent these duplicates from appearing, leave Remove the logs and configuration settings (Windows) or Clean up all product traces (Linux) cleared.

You back up disks or an entire Linux machine. In the backup plan, you specify exclusions. Specified files/folders are not excluded from backup and backup completes with warning "File exclusion is not supported".

This alert appears when the agent machine is offline during a scheduled backup. In this case, our Management Server has not received information whether the backup is running successfully or failed.

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