Licensing What is the difference between Acronis True Image Standard, Advanced, and Premium? See this comparison table. How to purchase Acronis True Image and how much does it cost? You can purchase Acronis True Image on Acronis website, click here. Compare different product editions here. If you already have a license of Acronis True Image and want to upgrade edition, follow this article. How to add more computers? Acronis True Image is offered in 1, 3 and 5 seats packs. To upgrade from any number of seats to 3 or 5 seats, use method 1, described below. To upgrade from 1 to 2 seats, and from any number of seats to 4 seats, use method 2. Method 1 (recommended): Open "Account" tab in the product, sign into your Acronis account and click "Upgrade" / "Buy more". You will see the available upgrade options for your current license. The new multi-seat license will supersede (replace) your current license. Method 2: Buy an additional license at Acronis website. Standard ("perpetual") license adds up more seats to your current license. Subscription license users: visit http://account.acronis.com after purchasing, click "Resolve conflict" and select the option with more seats, click "Resolve" button to confirm. How to add more Cloud storage? Open "Account" tab in the product, sign into your Acronis account and click "Upgrade" / "Buy more". You will see the available upgrade options for your current license. Click here to learn more about expanding Acronis Cloud storage quota. Is Acronis Cloud storage quota shared between computers under a single Acronis account? Yes, both the quota and the storage itself are shared. Backups and archives are visible to users on all the computers, signed into the same Acronis account (see "Account" tab in the product). When using a multi-seat license, set a password for your backups to prevent users on other computers under the same Acronis account from accessing the contents of your backups. They will still be able to see the names and overall size of your backups. Password can be set only before the first backup version is created. If you'd like to enable password protection for already existing backup, delete it and then re-create from scratch, setting the password during the initial configuration. License activation I receive "You've exceeded the maximum number of activations" error The error does NOT mean that the license is expired, unusable anymore or blocked. This error only tells that a change in hardware has been detected or the limit of computers where Acronis True Image may be used at the same time has been reached. The issue is easily resolved by following instructions in this article. I receive "The serial number is registered in another account" error Follow this article to resolve the issue. The serial number has been accepted, but I see the error "Activation required! Remaining days: ..." Follow this article to resolve the issue. I insert my license code, but then I am asked for a second key? If you have a serial number for an earlier version of Acronis True Image, insert it as the second key. If you had Acronis True Image, shipped with the SSD or HDD, or pre-installed on new computer, and then upgraded to the full version of Acronis True Image, make sure that the full version is installed on top of the previous version. If you have removed OEM, HD, Personal or Data Protection edition of Acronis True Image, please uninstall the full version, then install back the OEM, HD, Personal or Data Protection edition, and then install the bought full version over it. The software will detect the upgrade and will not ask for a second key. Backup How do I set up my first backup? Follow instructions at https://kb.acronis.com/content/61642 Backup destination is filled up with backups Backup will stop working if there will be not enough free disk space in the destination. If you see that the location, where backups are stored, is filled up with Acronis backup files, do the following: Click a small arrow next to the backup in the product interface and choose "Clean up versions" from the backup menu. Delete backup versions to make room for future backups Adjust the automatic backup deletion rule to prevent the destination from filling again: Click Options in the product interface Click on the Backup scheme tab If the cleanup rule is not defined yet, select "Incremental" or "Differential" backup scheme and click "Turn on automatic cleanup" If the cleanup rule is already defined, reduce the number of days, backup chains to keep or the total allowed backup size. When it is time to delete a backup, according to the cleanup rule, the actual deletion will happen only when all of dependent incremental and differential backups also satisfy the same cleanup criteria. Always plan for one extra full backup, because the automatic cleanup happens after a new full backup is created, not before. Backup fails with an error message. What do I do? Look up the error message at https://kb.acronis.com/content/61489, see its possible cause and apply the offered solution to fix the issue. How can I backup my phone and tablet to NAS? This article describes how to set up mobile backup to NAS. How can I exclude a file or folder from a backup? This article describes how to exclude a file or folder from a backup. How can I add a comment to my backup? This article describes how to add a comment to a backup. Recovery I have a backup. How can I restore? Follow this step-by-step guide. I have a backup. Can I restore just one file from it? Yes, you can restore individual files from a backup and do not need to restore the whole backup in this case. Follow this step-by-step guide. I have a backup in Cloud. How can I restore from it? Follow this step-by-step guide. I have got a new computer. How can I restore my system on it? Follow this step-by-step guide. Cloning How can I clone my laptop PC / tablet PC disk? Follow this step-by-step guide. How can I clone my desktop PC disk? Follow this step-by-step guide. I do not see the clone disk after apparently successful cloning? When the disk cloning is performed in running Windows without reboot, disk volumes on the clone are not assigned drive letters, which makes them invisible in Windows Explorer. It is done with the thought in mind, that you disconnect the clone after it is created, and only connect it as a replacement for the original disk. The reason why having two identical disks connected at the same time is not recommended, is because Windows would automatically change the disk signature of one of them to distinguish between them, which may make it unbootable. If you still need to have both the original and the clone disks connected at the same time, open Start menu, type diskmgmt.msc, press Enter, right-click disk partitions on the clone disk in the opened Disk Management window and choose "Change Drive Letter and Paths...", assign a drive letter. This will make the disk visible in Windows Explorer. How can I clone my Mac? To clone all or selected disks, follow instructions in the User Guide. Note that cloning just selected disk partitions or disk volumes is not supported. Only an entire disk with all the partitions and volumes can be cloned. Is it possible to clone just Boot Camp, without the rest of the disk partitions on my Mac? Boot Camp can be cloned only along with all other partitions of the same disk. It cannot be copied/cloned separately. Can I clone my HDD to SSD? Follow this step-by-step guide. Other questions Should I click "Create Acronis Survival Kit" when configuring a backup to external USB disk? If you already have a bootable media, then no, Acronis Survival Kit is not necessary. Acronis Survival Kit is the same bootable media and a storage for backups, combined onto the same USB disk device. If you do not have a bootable media, then the answer is yes, click "Create Acronis Survival Kit" to have the bootable media and backups on a single USB disk. Acronis Survival Kit is not better or worse than a regular bootable media on CD, DVD or USB stick in terms of functionality and available features. Learn more about Acronis Survival Kit in the User Guide (Windows, Mac). Does Acronis Survival Kit include Acronis Universal Restore? If Acronis Universal Restore Media Builder is installed, Linux-based media in Acronis Survival Kit will include Universal Restore, and WinRE/WinPE - will not. Learn more about Acronis Survival Kit in the User Guide (Windows version). Mac version does not have Acronis Universal Restore. If you plan migrating to a new computer, needing Acronis Universal Restore, insert a blank CD, DVD or pendrive, launch Acronis True Image, click on Tools - Acronis Universal Restore and write a separate bootable media with Acronis Universal Restore on it. How can I unsubscribe from newsletters? Follow this article. How can I change the email my Acronis account is tied to? Follow this article.