48380: Acronis True Image 2015: "You've exceeded the maximum number of activations for this serial number"

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Last update: 10-04-2023

Purchase a new license or move one of the activations to your current machine

This article applies to:

  • Acronis True Image 2015


You receive the following message:

 You've exceeded the maximum number of activations for this serial number


  • You exceed the limit of available activations. For example, you have a Standard edition and attempt to install Acronis True Image 2015 on more than 1 machine;
  • You reinstall or upgrade your operating system;
  • You upgrade your machine with new hardware;
  • You replace your machine with a new one.

If you want to use Acronis True Image 2015 on more machines than you license allows, you will need to purchase additional serial numbers and activate the new copies.

If you have reinstalled or upgraded your operating system or hardware, or simply moved the product to a different machine, reactivate Acronis True Image 2015 in the new environment.


Use the Offline activation flow to move your license. Follow the below instructions:

  1. Uninstall Acronis True Image from the computer that will be no longer used (if the computer is broken or otherwise unavailable, you can skip this step).
  2. Download and install Acronis True Image on the new computer.
  3. To use the Offline activation method, switch off the internet on the machine with Acronis True Image installed.
  4. Start Acronis True Image and navigate to the Account tab.

    With the internet connection turned off, you shall see the Activate offline button. Click on it and proceed to the Step 5.

    If you don't see Activate offline button, click on Resolve problem and follow the below instructions.

  5. Return to the Account tab. Now you can select the Offline activation method to transfer the license.
  6. The program will generate an installation code. It uniquely identifies the computer where Acronis True Image is installed and what license key was specified. Save your installation code to a file by clicking the “Save to file” button.
  7. Turn on the internet connection and navigate to http://www.acronis.com/activation/.
  8. Enter the installation code generated in the previous step. and click "Get activation code".

  9. Select the PC you want to move the license from. On the next screen, select the PC you want to transfer the license to.
  10. Save the activation code.
  11. In Acronis True Image, insert the activation code.
  12. You have successfully transferred the license to another PC.

More information

See also Acronis True Image 2015.