64707: Acronis Cyber Appliance: appliance parts

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Last update: Mon, 2020-09-28 05:36

All the components of the appliance are covered by warranty. However, not all the components have reason to fail in the field unless there has been mechanical damage which is not covered by warranty. There are three categories of components, as listed below.
1. Field replacement components covered by warranty:

  • 15 Bay HDD backplane
  • 4028 Fan
  • BMC module kit
  • Acbel 750W PSU
  • SMC A2SDi-H-TP4F (SM OOB Licence transfer will be included)
  • 16GB Samsung DDR4-2666 CL19 (2Gx4)
  • INTEL DC SSD S4610 240GB
  • Seagate Enterprise SATA HDDs size 4TB, 8TB, 10TB, 12TB, 14TB, or 16TB, depending on appliance model

2. Field replacement components that could be damaged during repair. These components are covered by warranty in cases where a field technician representing Acronis damages the components. If a customer damages these components, warranty would not cover them:

  • Mini SAS HD cable
  • Air duct
  • Front cable (LED/node power)

 3. Components that will require validation to be repaired under warranty:

  • OEM-RNT-3U5N-01 (3U - 5 node) chassis
  • 3U Front Bezel
  • Slide rails