Acronis True Image 2017

Technical Questions & Known Solutions

Acronis True Image: Backup Fails with "Disk is full" Or "Write error"

Acronis True Image: Backup Fails with "Cannot open a backup on an encrypted volume" or "The backup location was not found on the destination drive"

Acronis True Image Does Not Clone Drives with Different Logical Sector Sizes

Acronis True Image Errors Out with "Failed to run now"

Acronis True Image: "You have entered an incorrect e-mail or password"

Acronis software: Samsung SSD NVMe PM951 Is Not Detected by Linux-Based Bootable Media

Acronis True Image 2017: Cloning Fails with "A specified authentication package is unknown"

Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer

Acronis True Image: "The serial number is registered to another account" error

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"

Acronis Bootable Media Does Not Detect HDD, RAID or NIC

Acronis True Image: "The serial number is incorrect" error

First Cloud Backup Is Slow

Acronis Software: Operation Fails with "The activity state has been repaired after unexpected failure"

Acronis Products May Stop Working after Upgrading the Operating System to a Newer Version

Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs

Acronis True Image: Backup Fails with "The specified file does not exist"

Acronis True Image: NAS Is Not Detected

Acronis True Image 2017: "Access to the file is denied" Error at Startup

Acronis True Image 2017: Touchscreen Does Not Work Under Bootable Media on Surface Pro 3

Acronis software: *.OST-file is not backed up

Acronis True Image: "Acronis Active Protection is inactive" and "Service is unavailable" messages

Acronis True Image 2017: Internet Connection Lost At Acronis True Image Startup

Acronis True Image: Option "Wake up the sleeping/hibernating" is not available

Acronis True Image 2017 for Mac: overwrite files request appears when restoring to a new location

Acronis True Image: backup to Cloud fails with "Cannot open the encrypted stream" on Windows

Acronis True Image: Installation Fails with "The Windows Installer Service could not be accessed"

Acronis True Image 2017: Backup fails with the error message "Failed to resolve the proxy address"

Acronis True Image 2017: Activation Fails with "Sorry, the serial number couldn't be checked. Try again later."

Acronis True Image: "You have conflicting subscriptions"

Acronis True Image does not support Storage Spaces

Acronis True Image on Mac: Parallels Desktop Virtual Machines Do Not Boot if Recovered as Files

Acronis True Image 2017: Installation Fails with "Subkey cannot be found"

Acronis products: "Acronis Cloud Storage Subscription is 100% full" email messages while free space is available

Acronis True Image: "Invalid media. Provide another media and try again."

Acronis True Image: credentials are not accepted at acronis-upgrade.de

Acronis True Image 2017 and Acronis Backup 12.5: deleting backups in Windows Explorer fails with "Folder access denied"

Acronis True Image: Installation Fails with "Access is denied"

Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration

Acronis True Image: Sign In at Program Start Fails

Acronis True Image: Backup Fails with "Cannot access the path"

Acronis True Image 2017: TrueImageHomeService.exe causes high CPU usage

Acronis True Image: generic volume shadow copy is left in Windows Device Manager after running a backup with enabled VSS

Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed"

Acronis True Image: backup to Acronis Cloud fails with "Write error", "Error occurred while writing the file" or "FES request failed"

Acronis True Image 2017: "You've exceeded the maximum number of activations for this serial number"

Acronis True Image 2017: High CPU usage by Acronis processes

Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"

Acronis True Image: "This kernel requires the following features not present on the CPU: pae" Error

Acronis True Image 2017: Mobile Backup Shows 0% Progress

Acronis True Image: Activation Fails with "Data in the request are incorrect"

Acronis True Image 2017 on Mac: "Request failed. Parallels Desktop is not installed" message in logs

Acronis Software: How to Restore Files and Folders from Cloud (Web Restore)

Acronis True Image 2017: Backup Fails with "Failed to enumerate directory"

Acronis True Image 2017: Error "The JWT Token Has Expired or Is Invalid" When Trying to Access Online Dashboard

Acronis True Image 2017 for Mac: restoring files to original location does not overwrite existing file versions

Acronis True Image 2017: System Unbootable After Incremental Restore from Incremental Slice Under Bootable Media

Acronis True Image 2017 Patch 5555

Acronis Backup and Acronis True Image Cannot Be Installed on the Same Machine

Acronis True Image: How To Disable Notifications in Notification Area

Acronis True Image 2017: Archiving of Files Larger Than 4GB to FAT32 Disk Fails

Acronis True Image 2017: "Cannot Copy the Selected Disk" Error after Restoring Files from Cloud

Acronis True Image: Filenames Containing Non-ASCII Characters Are Not Displayed Correctly after Downloading The Archive from Cloud

Acronis True Image 2017: Crash at Startup Due To TI-81334

Acronis True Image 2017: how to change Acronis Drive letter

Acronis True Image 2017: Backup to Acronis Secure Zone Fails with "Error occurred while opening the file"

Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"

Acronis Products: Installation Fails While Installing Over a Previously Deleted Product

Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers

Acronis True Image 2017: Backup Version Creation Time Is Missing When Recovering from Nonstop Backup (Localized Versions)

Acronis True Image 2017: mobile backup pauses when device is in sleep mode

Acronis True Image: Installation Fails with "Could not write value to key"

Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"

Acronis True Image 2017: List of Shared Folders on NAS Is Empty

Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Cannot find files and folders".

Acronis True Image: troubleshooting slow PC boot after Acronis True Image installation

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