Acronis True Image 2017

Technical Questions & Known Solutions

Acronis True Image: Backup Fails with "Cannot open a backup on an encrypted volume" or "The backup location was not found on the destination drive"

Acronis True Image: Backup Fails with "Disk is full" Or "Write error"

Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"

Acronis True Image 2017: Cloning Fails with "A specified authentication package is unknown"

Acronis True Image Errors Out with "Failed to run now"

Acronis True Image 2017: "You've exceeded the maximum number of activations for this serial number"

Acronis True Image: Backup Fails with "The specified file does not exist"

Acronis True Image: NAS Is Not Detected

Acronis Bootable Media Does Not Detect HDD, RAID or NIC

Acronis True Image: Sign In at Program Start Fails

Acronis True Image 2017: how to change Acronis Drive letter

Acronis True Image: backup to Acronis Cloud fails with "Write error", "Error occurred while writing the file" or "FES request failed"

Acronis True Image: troubleshooting slow PC boot after Acronis True Image installation

Acronis True Image: E-mail Notifications to Gmail Fail with "Authentication failed"

Acronis True Image: installation fails with "Some Acronis products must be uninstalled first"

Acronis True Image: Backup Fails with "Cannot access the path"

Acronis software: Samsung SSD NVMe PM951 Is Not Detected by Linux-Based Bootable Media

Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers

Acronis True Image 2017: Connection to NAS fails with errors "Connection failed", "Failed to check credentials", "Cannot find files and folders".

Acronis True Image 2017: "Access to the file is denied" Error at Startup

Acronis True Image: backup to Cloud fails with "Cannot open the encrypted stream" on Windows

Acronis True Image: "The serial number is registered to another account" error

Acronis True Image: Web Restore page is empty or error "The server is not available at the moment" occurs

First Cloud Backup Is Slow

Acronis software: *.OST-file is not backed up

Acronis True Image 2017: Backup fails with the error message "Failed to resolve the proxy address"

Acronis True Image: "You have entered an incorrect e-mail or password"

Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"

Acronis True Image: E-mail Notifications to Yahoo or to Outlook/Live/Hotmail Fail with "An unknown error has occurred"

Acronis True Image 2017: Activation Fails with "Sorry, the serial number couldn't be checked. Try again later."

Acronis True Image: "The serial number is incorrect" error

Acronis True Image 2017 and Acronis Backup 12.5: deleting backups in Windows Explorer fails with "Folder access denied"

Acronis True Image: generic volume shadow copy is left in Windows Device Manager after running a backup with enabled VSS

Acronis True Image: "This kernel requires the following features not present on the CPU: pae" Error

Acronis True Image: Activation Fails with "Data in the request are incorrect"

Acronis True Image: "You have conflicting subscriptions"

Acronis Software: Operation Fails with "The activity state has been repaired after unexpected failure"

Acronis True Image 2017: System Unbootable After Incremental Restore from Incremental Slice Under Bootable Media

Acronis True Image: only 2 TB of space are available on a disk larger than 2 TB after disk cloning or backup restoration

Acronis True Image 2017: Backup Version Creation Time Is Missing When Recovering from Nonstop Backup (Localized Versions)

Acronis True Image 2017: mobile backup pauses when device is in sleep mode

Acronis True Image 2017: List of Shared Folders on NAS Is Empty

Acronis True Image 2017: Internet Connection Lost At Acronis True Image Startup

Acronis True Image: Files and Folders Are Not Shown When Browsing Backups in Windows Explorer

Acronis True Image 2017: Error "The JWT Token Has Expired or Is Invalid" When Trying to Access Online Dashboard

Acronis True Image 2017: Backup Fails with "Failed to enumerate directory"

Acronis True Image: How To Disable Notifications in Notification Area

Acronis True Image: "Invalid media. Provide another media and try again."

Acronis True Image: Filenames Containing Non-ASCII Characters Are Not Displayed Correctly after Downloading The Archive from Cloud

Acronis True Image: Installation Fails with "Access is denied"

Acronis True Image 2017: TrueImageHomeService.exe causes high CPU usage

Acronis True Image 2017: High CPU usage by Acronis processes

Acronis Backup and Acronis True Image Cannot Be Installed on the Same Machine

Acronis True Image: Option "Wake up the sleeping/hibernating" is not available

Acronis True Image 2017: Mobile Backup Shows 0% Progress

Acronis True Image 2017 for Mac: overwrite files request appears when restoring to a new location

Acronis True Image 2017 on Mac: "Request failed. Parallels Desktop is not installed" message in logs

Acronis True Image 2017: Installation Fails with "Subkey cannot be found"

Acronis Products: Installation Fails While Installing Over a Previously Deleted Product

Acronis True Image 2017: Backup to Acronis Secure Zone Fails with "Error occurred while opening the file"

Acronis Software: How to Restore Files and Folders from Cloud (Web Restore)

Acronis True Image 2017 for Mac: restoring files to original location does not overwrite existing file versions

Acronis True Image on Mac: Parallels Desktop Virtual Machines Do Not Boot if Recovered as Files

Acronis Products May Stop Working after Upgrading the Operating System to a Newer Version

Acronis True Image 2017 Patch 5555

Acronis products: "Acronis Cloud Storage Subscription is 100% full" email messages while free space is available

Acronis True Image 2017: Archiving of Files Larger Than 4GB to FAT32 Disk Fails

Acronis True Image 2017: "Cannot Copy the Selected Disk" Error after Restoring Files from Cloud

Acronis True Image 2017: credentials are not accepted at acronis-upgrade.de

Acronis True Image 2017: Crash at Startup Due To TI-81334

Acronis True Image 2017: Touchscreen Does Not Work Under Bootable Media on Surface Pro 3

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