Acronis Cyber Protect Cloud

Technical Questions & Known Solutions - Restore Functionality

Acronis Cyber Protect: "Activity 'Refreshing recovery points' failed. The credentials for location are not specified."
Acronis Cyber Protect Cloud: size of individual slices (recovery points) is missing
Acronis Cyber Protect Cloud for Plesk: how to recover a backed up server to a new one
Acronis Cyber Protect Cloud: Recovering OneDrive Files Fails with "Unsupported file type"
Acronis Cyber Protect Cloud: Recovery requires user interaction and shows 'Failed to read data from the disk' message
Acronis Cyber Protect Cloud: Remote recovery via bootable media fails with "Server response code: "403 - Forbidden: Policy does not allow current user to do this operation"
Acronis Cyber Protect Cloud: installation or backup fails with C21.11 or C21.12 agent on CloudLinux7.9 or CloudLinux8.5 (8.x) due to REMAKE_INITRD in the dkms.conf file
Acronis Cyber Protect Cloud: "Failed to open the backup archive by the ID" error when attempting to browse recovery points of website or mobile backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM recovery fails with "The disk configurations of the backed-up machine and the target machine differ"
Acronis Cyber Protect: recovered machine fails to boot with BSOD c00002e2
Acronis Cyber Protect Cloud: recovery points displayed incorrectly after refresh
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: "External IDs conflict for >1 credentials objects" when specifying credentials for a shared folder
Acronis Cyber Backup Integration with Plesk/cPanel: mounting a recovery point fails if backup contains exclusions
Acronis Cyber Protect Cloud for Plesk: Cannot see the content of a recovery point with user account in self-service mode
Acronis Cyber Protect Cloud: Backup Storage tab does not load
Acronis Cyber Protect Cloud: "Error 2020: Got packet bigger than 'max_allowed_packet' when dumping table wp_options"
Acronis Cyber Protect: Restore fails with "The system cannot find the path specified" if path contains more than 260 symbols
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect, Acronis Cyber Backup: Original location unavailable during file-level recovery on Linux from a volume with a label
Acronis Cyber Protect: C2C backup of Microsoft 365 items is slower than expected due to Microsoft throttling
Acronis Cyber Protect Cloud: Recovery points from local or network destinations are not loading if Quota for Cloud resources is disabled
Acronis Cyber Protect Cloud: cPanel/WHM Integration plugin may return an empty slice list if multi-machine webcp protection plan is applied
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Impossible to recover files to the original VM in case of agentless backup
Acronis Cyber Protect Cloud: Backup and recovery fails with "Error 0x1000e9: Failed to access the archive plain disk." and "error 0x7002c: The backup does not contain the sector."
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Protect Cloud: source files with non-UTF8 encoding in file names cannot be recovered
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Protect Cloud: Backup or recovery of a public folder completes with 'Access is denied. Check credentials and try again.'
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect Cloud: Recovering Entire Machine with BitLocker Enabled Fails with "Cannot find a primary partition with enough free space for the loader activation."
Acronis Cyber Protect Cloud: Recovery with reboot fails with "couldn't get upstream token" on a machine with local DNS
Acronis Cyber Protect: Agent inside restored Virtual Machine is automatically disabled
Acronis Cyber Protect Cloud: Recovery fails with "No disk space or quota"
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Cyber Protect Cloud: Incorrect disk layout in Hyper-V VM after restore or instant restore from a disk-level backup or "Failed to get the ID of the boot disk" error
Acronis Cyber Protect Cloud: Error "The user does not belong to the group ancestors" While Browsing the Data in Web Restore
Acronis Cyber Protect Cloud: Recovery of a deleted private channel fails with "A backup agent error: 'Channel was not restored'"
Acronis Cyber Backup 12.5, Acronis Cyber Protect Cloud: Files are 0 Bytes after download if they have reparse points attribute
Acronis Cyber Protect Cloud: Recovery of cPanel account fails with "Insufficient disk space is available"
Acronis Cyber Protect Cloud: Attempt to download files via "More ways to recover" fails with ERR_TOO_MANY_REDIRECTS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of disks or volumes fails with "Resize error"
Acronis Cyber Protect Cloud: Files/folders recovery is getting stuck on 6%
Acronis Cyber Protect Cloud: Recovery of a deleted Microsoft Teams team fails with "Resource does not exist or one of its queried reference-property objects are not present"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of mailboxes fails with "Insufficient rights for PowerShell command execution 'Get-User'"
Acronis Cyber Protect Cloud: Recovery on Mac fails with "Rescue Media Builder is required to complete this action"
Acronis Cyber Protect: Virtual machine doesn't boot during Instant Restore (Run as VM) if there are dynamic disks: "No bootable devices found"
Acronis Cyber Protect Cloud: recovery hangs when recovering XenServer 7.1 or 7.2 virtual machines from Cloud storage
Acronis Cyber Protect: Recovery from Acronis Cloud with bootable media cannot be started with "The selected location does not have any backup data" message when using registration token
Acronis Cyber Protect Cloud: browsing a 1TB+ GPT partition in cloud backup fails with "Server is not available at the moment"

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