Acronis Cyber Protect Cloud

Technical Questions & Known Solutions - Backup Functionality

Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'Common I/O error'
Acronis Cyber Protect Cloud: "The security database on the server does not have a computer account for this workstation trust relationship" error
Acronis Cyber Protect Cloud: Virtual Appliance backup fails with "Cannot find GXT item type 'mms::disk::disk'."
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Why incremental backup looks like full backup
Acronis Cyber Protect Cloud: Acronis Managed Machine service fails to start due to Scheduler service dependency on build 28156 and higher
Acronis Cyber Protect Cloud: disks of an Ubuntu machine are not displayed in 'Items to back up"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Agent for VMware cannot back up the same machine where this agent is installed" error
Acronis Cyber Backup Cloud: Backup fails with "Operating system error: Already blocked"
Acronis Cyber Protect Cloud: Backup fails with "Access to the file is denied" due to incorrect time settings on storage
Acronis Cyber Protect Cloud, Acronis Cyber Backup: scheduled backups do not start in Linux
Acronis Cyber Protect Cloud: 'Full Disk Access' permission lost after agent update to or from build 15300
Acronis Cyber Protect Cloud: Backup of Linux machine with kernel older than 4.5 is running slow
Acronis Cyber Protect Cloud: backup plan runs on the machine after registering it to a different user (tenant)
Acronis Cyber Protect Cloud: backup format is shown as "unknown" in Backups tab after Datacenter is updated to Acronis Cyber Protect Cloud 8.0
Acronis Cyber Protect Cloud: Backup fails with "No one of drive members was able to read data from drive"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning"
Acronis Cyber Protect Cloud: incremental to a backup seeded via PDS fails with "Failed to create an incremental backup in backup archive"
Acronis Cyber Protect Cloud: backup fails with "A SQLite library error. Code: '1/1/1'; Message: 'no such column: is_slice_immutable"
Acronis Cyber Protect Cloud: Warning "The 'Full Disk Access' permission was not granted to the app"
Acronis Cyber Protect Cloud: backup of Hyper-V virtual machine fails with the error message "Another shadow copy creation is already in progress"
Acronis Cyber Protect Cloud: backup to Windows NFS server fails with "Failed to lock archive"
Acronis Cyber Protect Cloud: Backup of SQL databases fails if they have backslashes in their name: "The specified object was not found"
Acronis Cyber Protect Cloud: Ghost backup plans on Agent after moving machine to different account or cloning
Acronis Cyber Protect Cloud: SAP HANA backup fails with "A storage snapshot cannot be prepared because another storage snapshot has been already prepared or a data backup is running"
Acronis Cyber Protect: Backup and other operations with Microsoft 365 items fail with "NET exception 'System.Net.WebException' has occurred"
Acronis Cyber Protect Cloud: Backups to Cloud are running slowly on CA01 and US DC
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity finishes with "The activity has been canceled due to the closed backup window"
"Backup failed" alert
Acronis Cyber Protect: Backup fails with "Failed to create express snapshot for the backup"
Acronis Backup extension for Plesk: impossible to create backup plan during the initial installation after Plesk update to version 18.0.40
Acronis Cyber Protect Cloud: Physical Data Shipping backup fails with “The network location doesn’t exist”
Acronis Cyber Protect Cloud: Backup fails with "Failed to parse the XML"
Acronis Cyber Protect Cloud: backup fails with "Cloud storage for your account is disabled" and Cloud or partner storage is missing
Acronis Backup for Plesk/cPanel: 'There is no free quota available for device' error message
Acronis Cyber Protect Cloud: Public folders are missing in application-aware backup
Acronis Cyber Protect: if the name of Exchange mailbox database contains ampersand character, operations with backup fail and only full backups are created
Acronis Cyber Protect Cloud: "The archive is invalid or its type is unsupported" error
Acronis Cyber Protect Cloud: backup fails with "The backup service is disabled for your organization"
Acronis Cyber Protect Cloud: Backup fails with "The credentials for the cloud storage are incorrect or you do not have an active cloud storage subscription"
Acronis Cyber Protect Cloud: Backup start time displayed incorrectly in console opened on a remote machine
Acronis Cyber Protect Cloud: "Volume Tracker has failed to open session"
Acronis Cyber Protect Cloud: Backup to Azure storage fails with "Cannot open or create backup file '<archive_file_name>'. [Archive Server]: access denied"
Acronis Cyber Protect: impossible to enable the option "ignore bad sectors", if the protection plan has a large number of agents
Acronis Cyber Protect Cloud: ESXi VM backup fails with "Required transport 'hotadd' is not available" when using Agent for VMware
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of a Hyper-V virtual machine fails with "Failed to get the disk information" if there is an ampersand in virtual disk file name
Acronis Cyber Protect Cloud: "Upon time since last backup" schedule works incorrectly with custom backup scheme
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to a network share or a removable drive fails with "The end of the file has been reached"
Acronis Cyber Protect Cloud: Protection plan does not start and alerts "Plan failed to deploy on machine" appear after C21.05 update
Acronis Cyber Protect Cloud: Inconsistency in dashboards (backup status and last backup)

Pages