Acronis Cyber Protect Cloud

Technical Questions & Known Solutions - Backup Functionality

Acronis products: backup to cloud fails with "Failed to resolve hostname"
Acronis Cyber Protect Cloud: Performance issues on EU7 (EU1 DC)
Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Cyber Protect Cloud: Unable to create or edit a protection plan for network share: error "The credentials are incorrect" appears.
Acronis Cyber Protect Cloud: Installation of Microsoft update KB5014738 inside VM causes the failure of application aware backup with: "Application is not detected in the guest system of virtual machine"
Acronis Cyber Protect Cloud: Backup fails with "Failed to set network isolation status" after agent update
Acronis Cyber Protect Cloud: SharePoint backup fails with the "Internal error"
Acronis Cyber Protect: backup or Agent installation fails when using Agent 26822 or later on MacOS
Acronis Cyber Protect Cloud: Cloud backup fails with "The newer version of the object already exists" on EU1 DC
Acronis Cyber Protect: CDP backup does not run on DFS replicated folders
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with Windows error: (0x80070570) The file or directory is corrupted and unreadable
Acronis Cyber Protect: Agentless backup of Hyper-V VMs finishes with a warning "Cannot take checkpoint for 'MachineName' because one or more pass-through disks are attached."
Acronis Cyber Protect Cloud: Cloud backups fail with “[Archive Server]: storage request timeout” on AU1 DC
Acronis Cyber Protect: C2C activity fails with "A backup agent error: 'nothing is processed in protection applying'"
Acronis Cyber Protect: OneDrive backup failed with "Microsoft OneDrive is not available" and "Error authenticating with resource"
VSS Locks Partition after Running a Backup
Acronis Cyber Backup, Acronis Cyber Protect: Backup fails with "POR: Element 'Name' cannot be found”
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."
Acronis Cyber Protect Cloud: impossible to load into Acronis boot environment during forensic backup if Bitlocker is enabled
Acronis Cyber Protect Cloud: Backup Fails with "No backup items were resolved" or "Cannot resolve inclusion rule"
Acronis Cyber Protect, Acronis Cyber Backup: File backup fails with "Incorrect function"
Acronis Cyber Protect: Application-aware backup of machine with Exchange fails with "Windows error: (0x80131501) Exception has been thrown by the target of an invocation"
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Backup of ESXi configuration fails with "Failed to connect to ESXi host by using SSH"
Acronis Cyber Protect Cloud: Backup fails with "The account server HTTP request failed. Access to the file is denied.”
Acronis Cyber Protect Cloud: 'The process cannot access the file because it is being used by another process' when backing up network shares on a NAS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Could not connect"
Acronis Cyber Protect Cloud: Microsoft 365 backups fail with "The following quota is reached: Number of protected Microsoft 365 seats" after C23.01 release
Acronis Cyber Protect Cloud: website back up does not backup content of a symbolic link
Acronis Cyber Protect: Attempting to access an encrypted backup archive fails with "The password for the protected backup is incorrect"
Acronis Cyber Protect: Entire machine backup fails with "ASYNC: Full barrier action job"
Acronis Cyber Protect: Backup finishes with warnings "Volume Tracker has failed to freeze checkpoint. A device attached to the system is not functioning" in build 26437 and later
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V Virtual Machines are Unavailable during Snapshot Creation
Acronis Cyber Protect: Snapapi fails to build on CloudLinux 7 with a hybrid kernel
Acronis Cyber Backup 12.5, Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Backup hangs if Kaspersky endpoint security is enabled on agent machine
Acronis Cyber Protect: disk backup fails with "Internal error: different hash after rebackup"
Acronis Cyber Protect: Backup fails with "Failed to create snapshot" on RHEL 8.4, CentOS 8.4 and AlmaLinux 8.4
Acronis Backup extension for Plesk: Backup fails after Plesk update to version 18.0.40
Acronis Cyber Protect: Continuous Data Protection (CDP) fails with "Driver not initialized" after Agent update
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to NAS with recycle bin enabled fails after a cleanup
Acronis Cyber Protect: Backup fails with "Windows error: (0x800705B4) This operation returned because the timeout period expired"
Acronis Cyber Protect Cloud: С2С OneDrive backup to Acronis Cloud fails with: "Task timeout expired. The agent that is responsible for processing the task is not accessible."
Acronis Cyber Protect: Impossible to edit or apply protection plan, error "Cyber protection functionality is not fully available"
Acronis Cyber Protect Cloud: Website backup fails with error: "Task timeout expired. The agent that is responsible for processing the task is not accessible."
Acronis Cyber Protect Cloud: Browsing of encrypted C2C Sharepoint Online backups fails with message "The backup you are browsing is encrypted. The search in encrypted backups is not supported."
Acronis Cyber Protect Cloud: C2C Agent creates a new full backup instead of incremental
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: "External IDs conflict for >1 credentials objects" when specifying credentials for a shared folder
Acronis Cyber Protect: Alert "Applying protection or VM replication plans to virtual machines is not possible on the parent unit level. Switch to the corresponding child unit where the protection agent is registered" when applying protection plan
"Backup status is unknown" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"
Acronis Cyber Protect Cloud: C2C backup/ recovery fails with "Task timeout expired. The agent that is responsible for processing the task is not accessible."

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