Acronis Cyber Protect Cloud

All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Cloud FAQ
Acronis Cyber Cloud: Downloading APS package
Acronis Cyber Cloud: FAQ for trial users

Licensing, Requirements, Features & More

Firewall settings for Acronis products
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protection: comparison of editions
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Cyber Cloud: released builds
Acronis Universal Restore
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Acronis Cyber Cloud API
Acronis Software: free VMware ESXi support
macOS Big Sur (11.0) support in Acronis products
Windows 10 support in Acronis products
Acronis Cyber Protect: compatibility with Windows BitLocker
Acronis Cyber Protect Cloud: Speed Test utility
Solid state drive support in Acronis products
Acronis Cyber Protect Cloud: Windows Services and Processes
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Acronis Cyber Cloud: Downloading APS package
Acronis Cyber Cloud services availability by datacenter
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Ext4 Support in Acronis Products
Acronis Cyber Protect Cloud: where can backups be stored
Acronis Cyber Backup: KVM support
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Available languages of Acronis products
Acronis Cyber Protect Cloud: what devices and environments can be backed up
Antimalware detection test files and URLs
Backup Algorithm in ESX Environment
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
vCloud Air support
Windows 8 support in Acronis products
Acronis Cyber Protect Cloud: local storage usage calculation
Initial Seeding: supported HDD types
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM annotation - how to see Backup status in vCenter
Acronis Cyber Protect Cloud: Resumable Backup technology
Backup Extension for Windows Azure Pack
Acronis Cyber Protect Cloud: supported relational databases
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server FileStream support
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Acronis Cyber Protect Cloud: what happens with data when Plan/Agent is deleted
Acronis Cyber Protect Cloud: deployment implementations
Acronis Products: Windows Server 2012 support
Acronis Cyber Protect Cloud: what data can be backed up
Acronis Cyber Cloud for WHMCS: Supported languages
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Composing feedback for Acronis Cyber Exceed (Beta Program)
Acronis Cyber Protect Cloud: Services in macOS
Acronis Cyber Protect Cloud: protection of SQL Server on Windows workstation acquires server quota
Acronis Cyber Protect Cloud: FileVault 2 support
Acronis Cloud security and privacy

How-tos

Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Protect Cloud: Installing Agents
Acronis Cyber Protect Cloud: manual uninstallation
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
How to change startup options on Apple T2 chip
Acronis Cyber Protect Cloud: how to update to the latest build
Acronis Cyber Protect Cloud: how to validate an archive using acrocmd
Acronis Cyber Protect Cloud: how to assist end users with uploading large amounts of data to cloud or downloading them from cloud
Acronis Cyber Cloud: Downloading APS package
Acronis Cyber Protect Cloud: How to restore files
Acronis Cyber Protect Cloud: how to change agent credentials with a pre-backup command
Acronis Cyber Protect Cloud: how to move an account to another group
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Cloud: Branding Web Console URL
Acronis Cyber Protect Cloud: LACP Bonding
Acronis Cyber Protect Cloud: how to disable or delete a tenant or a user
Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Cloud for WHMCS: How to link an existing customer tenant to a client in WHMCS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
Acronis Cyber Protect Cloud: how to turn business and service notifications on and off
Acronis Cyber Protect Cloud: how to set up backup schedule
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check if Acronis Bootable Media is loaded in UEFI or legacy BIOS mode
Acronis Cyber Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: how to disable Backup Monitor
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Migrating Machines to Amazon EC2 and Microsoft Azure
Acronis Cyber Protect Cloud: Unattended Installation and Repairing of Agents on Windows
Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage
Acronis Cyber Protect Cloud: how to back up files or folders to cloud
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to disable VDDK transports on agent
Acronis Cyber Protect, Acronis Cyber Backup: how to continue backing up to an existing archive with a new backup plan
Acronis Cyber Cloud: how to check whether two-factor authentication is enabled for an account
Acronis Cyber Protect Cloud: how to change a Backup Account
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Protect Cloud: Manual Uninstallation of Backup Client for Linux
Using archive_ctl CLI tool to test upload and download speed to/from a cloud storage location
Acronis Cyber Protect Cloud: Web Restore Tool
Acronis Cyber Cloud: how to change Cloud resources on tenant level
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to optimize resource usage and backup performance
Acronis Cyber Protect Cloud: using Physical Data Shipping and Large Scale Recovery services
Acronis Cyber Cloud: APS Package update pre-check tools
Acronis Cyber Protect Cloud: Backup Replication
How to collect system report on macOS
Acronis Cyber Cloud for WHMCS: How to enable logs
Acronis Cyber Cloud: How to change the DNS name or IP address used to register Backup Gateway

Technical Questions & Known Solutions

Acronis Cyber Protect Cloud: Unable to install LogMeIn / Bitdefender AV after Agent update to 12.5.22210 and higher
Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Backup: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of a Linux machine fails with "The SnapAPI kernel module is not loaded for the kernel currently running on the system"
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Cyber Protect Cloud: how to change port 9999
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
"Backup did not start" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Cloud: Agent registration fails with "Client with same ID is already created" and "Agent is already registered. Please, deregister Agent in Cyber Protection console"
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Cyber Protect Cloud: Backup fails with 'Request canceled while waiting for connection'
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of disks or volumes fails with "Resize error"
Acronis Cyber Cloud: Upgrade to Acronis APS package v2.2-2503 fails with "SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "Lost connection to the back-end service" error when working in Cyber Protection console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Backup: activity fails with "No volumes have been found while processing the 'Fixed Volumes' template"
Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Cyber Protect Cloud: "The storage quota is exceeded. Further backups will fail." error
Acronis Cyber Protect Cloud: Install patches icon is replaced with a question mark for a detected vulnerability
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x800705B4) This operation returned because the timeout period expired"
Acronis products: Installation fails while installing over a previously deleted product
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: The device has a bad block"
Acronis Cyber Protect Cloud: "The enabled pre-update backup option requires the "Entire machine" or "Boot+System volume" backup to be configured. Disable the pre-update backup option or change the backup configuration"
Acronis Cyber Protect Cloud: Backup fails with warning "Not enough memory"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Operation fails with “Windows error: (0x80070180) You can't connect to the file share because it's not secure"
Acronis Cyber Protect Cloud: Public folders are missing in application-aware backup
Acronis software: *.OST-file is not backed up
Acronis Cyber Protect: Application-aware backup fails with "Failed to get the metadata from the 'VMware Snapshot Provider' extension library" or "VSS metadata is missing or corrupt"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis software creates a temporary file during snapshot
Acronis Cyber Protect Cloud: "Logging on with the specified credentials is impossible, probably because the account does not exist or the password is invalid" error
Acronis Cyber Cloud: Activity fails with an error "invalid_grant", "couldn't get upstream token, failed to get upstream token provider" or "couldn't get upstream token, the agent is not registered with an upstream server"
Acronis Cyber Protect Cloud: File-level backup plan applied to multiple machines do not run when same files are selected for backup on different machines

Troubleshooting

Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Backup: Cleanup Utility
Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Software: Troubleshooting application lockups
Acronis cloud certificate location
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for ConnectWise Automate plugin
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud: Troubleshooting "Cyber Protection (or Active Protection) service is not responding" alerts on Windows
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Activity fails with "DNS hostname resolution error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup scheduled on the system shutdown fails with "Backup scheduled on the system shutdown has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud: Backup size is larger than expected or backups are not present in archive
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Protect Cloud: how to enable debug logs
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"