Acronis Cyber Protect Cloud

All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Cloud: FAQ for trial users
Acronis Cyber Cloud FAQ

Licensing, Requirements, Features & More

Acronis Cyber Protect Cloud: protection of SQL Server on Windows workstation acquires server quota
Acronis Cyber Protect Cloud: VM quota acquisition
Antimalware detection test files and URLs
Acronis Cyber Protect Cloud: FileVault 2 support
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Acronis Cyber Protect Cloud: Services in macOS
Composing feedback for Acronis Cyber Exceed (Beta Program)
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
Acronis Cyber Protection: comparison of editions
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server FileStream support
Acronis Cyber Cloud for WHMCS: Supported languages
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Acronis Cyber Protect Cloud: what happens with data when Plan/Agent is deleted
Acronis Cyber Backup: KVM support
Acronis Cyber Cloud services availability by datacenter
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM annotation - how to see Backup status in vCenter
Acronis Cyber Protect Cloud: local storage usage calculation
Acronis Cyber Protect Cloud: Windows Services and Processes
Acronis Cyber Cloud API
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Acronis Cyber Protect Cloud: Speed Test utility
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
Third-party software used in Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud: where can backups be stored
Acronis Cyber Protect Cloud: what data can be backed up
Acronis Cyber Protect Cloud: what devices and environments can be backed up
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Backup Extension for Windows Azure Pack
vCloud Air support
Acronis Cyber Cloud: released builds
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Windows 10 support in Acronis products
Acronis Cyber Protect Cloud: supported relational databases
Acronis Cyber Protect Cloud: Resumable Backup technology
Acronis Cyber Protect Cloud: deployment implementations
Acronis Cyber Cloud: access ports and hostnames
Acronis Software: exclude program folders and executables from antivirus and other security programs
Backup Algorithm in ESX Environment
Acronis Products: Windows Server 2012 support
Windows 8 support in Acronis products
Available languages of Acronis products
Acronis Software: free VMware ESXi support
Acronis Cloud security and privacy
Initial Seeding: supported HDD types
Ext4 Support in Acronis Products
Solid state drive support in Acronis products
Acronis Cyber Backup: compatibility with Windows BitLocker
Firewall settings for Acronis products
Acronis Universal Restore

How-tos

Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud: how to turn business and service notifications on and off
Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: Installing Agents
How to change startup options on Apple T2 chip
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
Acronis Cyber Protect Cloud: manual uninstallation
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Protect Cloud: how to assist end users with uploading large amounts of data to cloud or downloading them from cloud
Changing Keyboard Language in Acronis Bootable Media
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Protect Cloud: how to validate an archive using acrocmd
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to pre-compile Linux SnapAPI module
Acronis Cyber Cloud: Branding Web Console URL
Acronis Cyber Protect Cloud: How to restore files
Acronis Cyber Protect Cloud: how to disable or delete a tenant or a user
Acronis Cyber Protect Cloud: Unattended Installation and Repairing of Agents on Windows
Acronis Cyber Protect Cloud: how to update to the latest build
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to change MMScurrentMachineID and InstanceID
Acronis Cyber Protect Cloud: how to move an account to another group
Acronis Cyber Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Migrating Machines to Amazon EC2 and Microsoft Azure
Acronis Cyber Protect Cloud: Web Restore Tool
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to run script inside virtual machine during agentless backup
Acronis Cyber Protect Cloud: using Physical Data Shipping and Large Scale Recovery services
Acronis Cyber Protect, Acronis Cyber Backup: how to continue backing up to an existing archive with a new backup plan
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage
Acronis Cyber Protect Cloud: how to change agent credentials with a pre-backup command
Acronis Cyber Cloud: How to change the DNS name or IP address used to register Backup Gateway
Acronis Cyber Protect Cloud: Manual Uninstallation of Backup Client for Linux
Acronis Cyber Cloud for Plesk: how to recover a backed up server to a new one
Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to optimize resource usage and backup performance
Acronis Cyber Protect Cloud: How to send logs from mobile app
Acronis Cyber Cloud: APS Package update pre-check tools
Acronis Cyber Protect Cloud: Backup Replication
Acronis Cyber Protect Cloud: how to set up backup schedule
Acronis Cyber Protect Cloud: How to Change UEFI bootable media locale
Acronis Cyber Cloud Integration with ConnectWise Automate: how to disable ticket creation for a specific type of alerts
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to back up a mobile device
Acronis Cyber Protect Cloud: How to Create an APS Subscription with Non-Default Cloud Storage
Acronis Cyber Protect Cloud: How to change default port of mms.exe process (Acronis Managed Machine service) in Windows OS
Acronis Cyber Cloud: how to check whether two-factor authentication is enabled for an account
Acronis Cyber Protect Cloud: how to change a Backup Account
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud: How to update integration login data for Autotask

Technical Questions & Known Solutions

Acronis Cyber Protect: Application-aware backup fails with "Failed to get the metadata from the 'VMware Snapshot Provider' extension library" or "VSS metadata is missing or corrupt"
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Backup: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
"Backup did not start" alert
Acronis Cyber Cloud: Agent registration fails with "Client with same ID is already created" and "Agent is already registered. Please, deregister Agent in Cyber Protection console"
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis software: *.OST-file is not backed up
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "The specified file does not exist"
Acronis Cyber Protect Cloud: multiple alerts "Failed to apply Active Protection policy" are generated on various devices
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of a Linux machine fails with "The SnapAPI kernel module is not loaded for the kernel currently running on the system"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
"Backup/Activity is not responding" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis Cyber Cloud: Activity fails with an error "invalid_grant", "couldn't get upstream token, failed to get upstream token provider" or "couldn't get upstream token, the agent is not registered with an upstream server"
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Cyber Protect Cloud: Backup fails with 'Request canceled while waiting for connection'
Acronis Cyber Protect Cloud: Agent for MAC on OS X Catalina produces a security warning that Apple can not search for malware
Acronis software creates a temporary file during snapshot
Acronis Cyber Protect Cloud: registering Virtual Appliance fails with "The registration in service 'https://cloud.acronis.com' has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x800705B4) This operation returned because the timeout period expired"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Protect Cloud: backup fails with "Error occurred while creating the file."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: ESXi Virtual Machine backup fails with error "You do not have access rights to this file" if agent is installed on Windows with non-English localization
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "File is corrupted" when using Version 12 format
Acronis Backup: Corrupted MFT, Run List, Block Bitmap or Index forces sector-by-bector backup mode
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Recovery to a new virtual machine fails with "Invalid configuration for device '0'"
"Backup status is unknown" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc error while local file io"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Protect Cloud: Backup fails with warning "Not enough memory"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation of Agent for SQL fails in Windows Server 2003, if Agent for Windows is already installed
Acronis Cyber Protect Cloud: "The storage quota is exceeded. Further backups will fail." error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: transaction logs are not truncated after a backup
Acronis Cyber Protect Cloud: Local Agent for Office 365 does not support multi-factor authentication

Troubleshooting

Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Cloud: access ports and hostnames
Acronis Software: Troubleshooting application lockups
Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for ConnectWise Automate plugin
Acronis Cyber Protect Cloud: Troubleshooting "Cyber Protection (or Active Protection) service is not responding" alerts on Windows
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup scheduled on the system shutdown fails with "Backup scheduled on the system shutdown has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis Cyber Protect Cloud: how to enable debug logs
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery