Acronis Cyber Protect Cloud

All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

Articles for internal use

How to to check whether Acronis DLP Agent (Device Control) is causing issues

FAQs & Hot Topics

Acronis Cyber Protect Cloud: Legacy editions no longer available in Management Portal
Acronis Cyber Protect: Many "Running smart recommended actions" activities in pending or failed state
Acronis Cyber Cloud FAQ
Acronis Cyber Cloud: FAQ for trial users
Acronis Cyber Cloud: Downloading APS package
Acronis Cyber Cloud Omnivoice integration: Omnivoice FAQ

Security Updates

Acronis Agent Update C21.07: Security Content
Acronis Agent Update C21.06: Security Content
Acronis Agent Update C21.03: Security Content

Licensing, Requirements, Features & More

Acronis Cyber Cloud: access ports and hostnames
Firewall settings for Acronis products
Acronis Cyber Protection: comparison of editions
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Cyber Cloud: released builds
Acronis Cyber Protect Cloud: Speed Test utility
Acronis Universal Restore
Acronis Cyber Protect Cloud: Legacy editions no longer available in Management Portal
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Acronis Software: free VMware ESXi support
Windows 10 support in Acronis products
Acronis Cyber Cloud services availability by datacenter
Acronis Cyber Protect Cloud: Services in macOS
Acronis Cyber Backup: KVM support
Antimalware detection test files and URLs
Acronis Cyber Cloud API
macOS Big Sur (11.0) support in Acronis products
Acronis Cyber Protect Cloud: Resumable Backup technology
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Acronis Cyber Protect Cloud: what devices and environments can be backed up
Acronis Products: Windows Server 2012 support
Acronis Cyber Protect Cloud: Windows Services and Processes
Acronis Cyber Protect: compatibility with Windows BitLocker
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Solid state drive support in Acronis products
Available languages of Acronis products
Acronis Cyber Protect Cloud: what happens with data when Plan/Agent is deleted
Retention rules: how and when they work
Acronis Cyber Protect Cloud: 4 instances of mmsmonitor.exe
Acronis backup software: Windows mapped network drives are not supported
Active Protection for Linux: Supported kernel versions
Acronis Cyber Protect Cloud: deployment implementations
Acronis Cyber Protect Cloud: Recommendations for recovering large SharePoint Online sites
Ext4 Support in Acronis Products
Acronis Cyber Protect Cloud: where can backups be stored
Third-party software used in Acronis Cyber Protect Cloud
Acronis DLP: The list of exceptions necessary to ensure smooth operation in conjunction with antivirus software
Acronis Cloud security and privacy
Acronis Cyber Protect Cloud: local storage usage calculation
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
Acronis Cyber Protect Cloud: VM quota acquisition
Composing feedback for Acronis Cyber Exceed (Beta Program)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server FileStream support
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Acronis Cyber Protect Cloud: FileVault 2 support
Acronis Cyber Protect Cloud: impossible to load into Acronis boot environment during forensic backup if Bitlocker is enabled
Acronis Cyber Cloud for WHMCS: Supported languages
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Acronis Cyber Protect Cloud: Archives with "<device_name>-Remediation" names
Acronis Cyber Protect: Disk backup and Microsoft Exchange or SQL backup are performed in queue

How-tos

Acronis Cyber Protect Cloud: Registering backup agent manually
Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: how to assist end users with uploading large amounts of data to cloud or downloading them from cloud
Acronis Cyber Cloud: How partners using own custom integrations can switch to new Advanced licensing
Acronis Cyber Protect Cloud: manual uninstallation
Acronis Cyber Protect Cloud: Installing Agents
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Protect Cloud: How to switch to new Advanced licensing in Management portal
Acronis Cyber Cloud: New Advanced licensing and EoL of Legacy licensing
Acronis Cyber Protect Cloud: how to update to the latest build
Viewing Build Number in Acronis Products
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Protect Cloud: how to disable or delete a tenant or a user
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: how to disable Cyber Protection Monitor
Acronis Cyber Protect Cloud: How to restore files
Acronis Cyber Protect Cloud: how to turn business and service notifications on and off
Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Protect, Acronis Cyber Backup: How to back up domain controller
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to pre-compile Linux SnapAPI module
Acronis Cyber Protect Cloud: Acronis Agents auto-update (mass update)
Acronis Cyber Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Protect, Acronis Cyber Backup: Backing Up MySQL
Acronis Cyber Protect Cloud: Unattended Installation and Repairing of Agents on Windows
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check protection status of a device
Acronis Cyber Protect: how to set up shutdown after backup
Acronis Cyber Protect Cloud: how to validate an archive using acrocmd
Acronis Cyber Backup plugin for WHM and cPanel: collecting logs
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
Acronis Cyber Protect Cloud: how to change agent credentials with a pre-backup command
Acronis Cyber Protect Cloud: how to move an account to another group
Acronis Cyber Protect Cloud: how to set up backup schedule
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Discovering source and target hosts for VMware virtual machine replication
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud: how to change a Backup Account
Acronis Cyber Protect, Acronis Cyber Backup: How to change log rotation settings
Acronis Cyber Protect Cloud: RMM unattended installation
Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
Acronis Cyber Protect Cloud: how to disable Backup Agent monitor on Mac machine
Acronis Cyber Protect Cloud: How to restore disks
Changing Keyboard Language in Acronis Bootable Media
How to change startup options on Apple T2 chip
Acronis Cyber Protect, Acronis Cyber Backup: how to continue backing up to an existing archive with a new backup plan
Acronis backup software: Using custom SnapAPI Module in Linux
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Migrating Machines to Amazon EC2 and Microsoft Azure
Acronis Cyber Cloud: how to change Cloud resources on tenant level
Acronis Cyber Cloud: default SMTP address
Acronis Cyber Protect Cloud: LACP Bonding

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Protect: Installation in Linux finishes with "Failed to build the SnapAPI kernel module"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Cyber Cloud: Upgrade to Acronis APS package v2.2-2503 fails with "SSLError: [SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed"
Acronis Cyber Protect, Acronis Cyber Backup: Warning "The KB940349 update is not installed on this machine" during agent installation on Windows Server 2003
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Cyber Protect Cloud: Agent installation fails on registration step with "Error 0x26a001a: Random bytes generation failed"
Acronis Cyber Protect Cloud: Agent installation fails with "Failed to install the Visual C++ Redistributable Package"
Acronis Cyber Protect Cloud: Attempt to add cloud Agent for Microsoft 365 results in downloading local Agent for Microsoft 365
Acronis Cyber Protect Cloud: Updater.exe has high CPU usage on build 24647
Acronis Backup for Plesk/cPanel: Update of Linux machine to build 22750 fails with "Mount points of kernel module 'snumbd26' are detected"
Acronis Cyber Protect integration with Plesk/cPanel: Agent installation on AlmaLinux fails with "NotSupportedLinuxDistrError: Unsupported linux distributive "almalinux"
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Cyber Protect: How to change default port of mms.exe process (Acronis Managed Machine service)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation of Agent for SQL fails in Windows Server 2003, if Agent for Windows is already installed
Acronis Cyber Protect Cloud: installation fails with 'The digital signature of the object did not verify'
Acronis Cyber Protect Cloud cannot be installed on the machine with R1Soft
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Installation of Agent for Windows fails with error in MSI log "Failed to add user NNNNN to group 'Backup Operators'."
Acronis Cyber Protect: installation fails with "This distribution of Acronis Cyber Protect Agent can only be installed on Mac with Apple Silicon CPU"
Acronis Cyber Protect Cloud: Virtual Appliance update does not start
Acronis Cyber Protect Cloud: Agent installtion or registration fails with "error 0x2260006: Could not resolve host: localhost"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation fails with "MainEngineThread is returning 1632"
Acronis Cyber Protect Cloud: Agent installation on Domain Controller fails with LocalGroupAdd errors
Acronis Cyber Cloud Integration with ConnectWise Automate: Agent update Automate script fails
Acronis Cyber Protect Cloud, Acronis Cyber Protect: "More than one Agent for Hyper-V is selected. Simultaneous update of multiple Agents for Hyper-V is not possible" error when attempting to update several Hyper-V agents at the same time
Acronis Cyber Protect Cloud: update may fail on Win7, 8, 8.1 in case Microsoft Visual C++ Redistributable runtime is not installed
Acronis Cyber Protect Cloud: SCCM fails after Agent update
Acronis products: Installation fails while installing over a previously deleted product
Acronis Cyber Protect Cloud: "The following software is not compаtible with the product you are going to install" error during installation
Acronis Cyber Protect Cloud: Installation on CentOS 4 and 5 fails at agent registration step with "Peer certificate cannot be authenticated with given CA certificates"
Acronis Cyber Protect: backup or Agent installation fails when using Agent 26822 or later
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Cyber Protect Cloud: Updating Agent to build 23140 fails on 32-bit systems
Acronis Cyber Protect Cloud: Installation fails with 'MainEngineThread is returning 1601 MSI'
Acronis Cyber Protect Cloud: installation fails with "An error occurred during the installation of assembly" and "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Protect Cloud: Acronis Agent generates multiple MsiInstaller ID 1035 events in Application log every hour
Acronis Cyber Protect Cloud: Live update does not start
Acronis Cyber Protect Cloud: Impossible to deploy cloud Agent for Microsoft 365
Acronis Cyber Backup, Acronis Cyber Protect: Installation on Debian Fails with "Cannot execute binary file"

Technical Questions & Known Solutions - Licenses and Quotas

Acronis Cyber Protect Cloud: protection of SQL Server on Windows workstation acquires server quota
Acronis Cyber Protect: "Storage quota exceeded" alert and how to free up space in cloud storage
"Subscription license will expire soon/expired" alerts
Acronis Cyber Protect Cloud: Cannot set cloud storage quota, cloud storage name overlaps quota button
Acronis Cyber Infrastructure: SPLA license registration in Acronis Cyber Cloud fails with "code:access_denied: Failed to authorize"

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Cloud: Agent registration fails with "Client with same ID is already created" and "Agent is already registered. Please, deregister Agent in Cyber Protection console"
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis Cyber Protect Cloud: Agent registration fails with "failed to register agent: failed to validate possible tenant change: no access to tenant"
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect Cloud: registering Virtual Appliance fails with "The registration in service 'https://cloud.acronis.com' has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: MMS service cannot be started, error "error 0x30002: CannotBind"
Acronis Cyber Protect: How to change default port of mms.exe process (Acronis Managed Machine service)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Agent registration fails with error "Could not resolve host: localhost; nodename nor servname provided, or not known" on macOS
Acronis Cyber Protect, Acronis Cyber Backup: Agent registration fails with "503 service unavailable" if http_proxy environment variable exists
Acronis Cyber Protect Cloud, Acronis Cyber Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Cyber Protect: C2C backup of Microsoft 365 Germany account fails with "Request redirection failed"
Acronis Cyber Protect: backup or Agent installation fails when using Agent 26822 or later

Technical Questions & Known Solutions - Backup

Acronis Cyber Backup: VSS Troubleshooting Guide
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Cyber Backup: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
Acronis Cyber Backup: backup fails with "VSS writer has timed out" or "The backup has failed because 'VSS Writer' has timed out during snapshot creation."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis Cyber Backup: Backup of SQL instance fails with "There are no SQL writers" or "No SQL writers are found in the operating system."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis Cyber Protect Cloud: Backup fails with 'Request canceled while waiting for connection'
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."
"Backup did not start" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect, Acronis Cyber Backup: Backup Fails with "Logon failure: unknown user name or bad password"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc error while local file io"
Acronis Cyber Protect Cloud: "The storage quota is exceeded. Further backups will fail." error
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Could not connect"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
Acronis Cyber Protect: Application-aware backup fails with "Failed to get the metadata from the 'VMware Snapshot Provider' extension library" or "VSS metadata is missing or corrupt"
Acronis Cyber Protect Cloud: Inconsistency in dashboards (backup status and last backup)
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Backup fails with "Failed to open the backup location. Windows error: (0x80070002) The system cannot find the file specified"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of a Linux machine fails with "The SnapAPI kernel module is not loaded for the kernel currently running on the system"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x800705B4) This operation returned because the timeout period expired"
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect Cloud: new full backup is created if Microsoft 365 resource was renamed
Acronis Cyber Protect Cloud: Backup fails with "Failed to create snapshot" on RHEL 8.4, CentOS 8.4 and AlmaLinux 8.4
Acronis Cyber Protect Cloud, Acronis Cyber Backup: ESXi Virtual Machine backup fails with error "You do not have access rights to this file" if agent is installed on Windows with non-English localization
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "File is corrupted" when using Version 12 format
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud: Backup of Microsoft Teams fails with "Failed to load team apps: Error 403 GET..."
Acronis Cyber Protect Cloud: False alerts about missed backups if plan was applied to All Microsoft Exchange mailboxes
Acronis Cyber Protect Cloud: Plan deployment fails with error "The optional value is null"
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client
Acronis Cyber Protect Cloud: backup fails with "Error occurred while creating the file."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud: Protection plan with enabled Physical Data Shipping option cannot be edited
Acronis Cyber Protect Cloud: Backup fails with "Service 'Microsoft OneDrive' is temporarily not available: 'No more retries available. Retries count or timeout exceeded.: Error: 504 GET"
Acronis Cyber Backup Cloud: Backup fails with "Operating system error: Already blocked"
Acronis Cyber Backup, Acronis Cyber Protect: backup or replication fails with "Network operation failed" error
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Full backup of M1 Mac fails with "Backup is corrupted. Some data in the backup might be damaged because of hardware problems"
Acronis products: backup to cloud fails with "Failed to resolve hostname"

Technical Questions & Known Solutions - Restore

Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of disks or volumes fails with "Resize error"
Acronis Cyber Protect Cloud: Recovery points from local or network destinations are not loading if Quota for Cloud resources is disabled
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM recovery fails with "The disk configurations of the backed-up machine and the target machine differ"
Acronis Cyber Protect Cloud: Mailbox backup or recovery fails with "Failed to connect to Microsoft Exchange API using url '{0}'"
Acronis Cyber Protect Cloud: Recovery fails with "No disk space or quota"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Impossible to recover files to the original VM in case of agentless backup
Acronis Cyber Protect Cloud: Attempt to download files via "More ways to recover" fails with ERR_TOO_MANY_REDIRECTS
Acronis Cyber Protect, Acronis Cyber Backup: Recovery to Gen2 Azure VM stuck on 15%
Acronis Cyber Cloud for Plesk: how to recover a backed up server to a new one
Acronis Cyber Protect Cloud, Acronis Cyber Backup: macOS Catalina does not boot after restore
Acronis Cyber Backup 12.5, Acronis Cyber Protect Cloud: Files are 0 Bytes after download if they have reparse points attribute
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: "External IDs conflict for >1 credentials objects" when specifying credentials for a shared folder
Acronis Cyber Protect Cloud: "Optimizing recovery point for fast boot" error in Activities
Acronis Cyber Protect Cloud: Recovery with reboot fails with "couldn't get upstream token" on a machine with local DNS
Acronis Cyber Protect Cloud: "There are no online machines" error when changing target device during restore
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Recovery to a new Hyper-V virtual machine fails with "Cannot recover the volume from the disk backup. There is insufficient free space on the target disk"
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect Cloud: Recovery on Mac fails with "Rescue Media Builder is required to complete this action"
Acronis Cyber Protect Cloud: Backup or recovery of a public folder completes with 'Access is denied. Check credentials and try again.'
Acronis Cyber Protect Cloud: recovery points displayed incorrectly after refresh
Acronis Cyber Protect Cloud: Recovery of a deleted private channel fails with "A backup agent error: 'Channel was not restored'"
Acronis Cyber Cloud for Plesk: Cannot see the content of a recovery point with user account in self-service mode
Acronis Cyber Backup Integration with Plesk/cPanel: mounting a recovery point fails if backup contains exclusions
Acronis Cyber Protect Cloud: Recovery of a deleted Microsoft Teams team fails with "Resource does not exist or one of its queried reference-property objects are not present"
Acronis Cyber Protect Cloud: File recovery to original destination on the network share fails with "Access Denied" or "The user name or password is incorrect" error
Acronis Cyber Protect Cloud: size of individual slices (recovery points) is missing
Acronis Cyber Protect Cloud: Recovery to a new VM fails with "Property 'TargetLocation' cannot be found."
Acronis Cyber Protect Cloud: recovery hangs when recovering XenServer 7.1 or 7.2 virtual machines from Cloud storage
Acronis Cyber Cloud: "Error 2020: Got packet bigger than 'max_allowed_packet' when dumping table wp_options"
Acronis Cyber Protect Cloud: source files with non-UTF8 encoding in file names cannot be recovered
Acronis Cyber Protect Cloud: pending activity "Setting up disaster recovery infrastructure for protection plan" in Activities after creating or editing protection plan
Acronis Cyber Protect Cloud: "Failed to open the backup archive by the ID" error when attempting to browse recovery points of website or mobile backup
Acronis Cyber Protect Cloud: Recovery of a private channel fails with "Cannot create private channel, user is not part of team"
Acronis Cyber Backup 12.5: Backup or recovery fails with "Access denied" after Exchange update
Acronis Cyber Protect: "Activity 'Refreshing recovery points' failed. The credentials for location are not specified."
Acronis Cyber Protect Cloud: Incorrect disk layout in Hyper-V VM after restore or instant restore from a disk-level backup or "Failed to get the ID of the boot disk" error
Acronis Cyber Protect, Acronis Cyber Backup: Original location unavailable during file-level recovery on Linux from a volume with a label
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of mailboxes fails with "Insufficient rights for PowerShell command execution 'Get-User'"
Acronis Cyber Protect Cloud: browsing a 1TB+ GPT partition in cloud backup fails with "Server is not available at the moment"
Acronis Cyber Protect Cloud: Recovery requires user interaction and shows 'Failed to read data from the disk' message

Technical Questions & Known Solutions - Bootable Media

Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Linux-based bootable media does not support PERC RAID controllers
Acronis Cyber Protect Cloud: Unable to open iSCSI target in bootable media with "iscsiadm: no records found"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Linux Bootable media - Kernel panic - VFS: Unable to mount root fs on unknow-block(1,0)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V VM fails to boot from bootable media with "The image's hash and certificate are not allowed (DB)"

Technical Questions & Known Solutions - Device Control

Acronis DLP: an application fails to start
Acronis DeviceLock DLP, Acronis DLP (Device Control module of Acronis Cyber Protect Cloud): Memory leaks
Acronis Cyber Protect Cloud: BSOD after update to Agent build 15.0.26473 due to Device Control driver
Acronis DLP: How to resolve the issue of DeviceLock detecting authorized devices as keyloggers
Acronis DLP: BSOD on Hyper-V host due to Device Control
Acronis DLP: VirtualBox not starting
Acronis DLP (Device Control module in Acronis Cyber Protect): Blue Screen of Death (BSoD) after the installation of agent

Technical Questions & Known Solutions - Antimalware Protection

Acronis Cyber Protect Cloud: multiple alerts "Failed to apply Active Protection policy" are generated on various devices
Acronis Cyber Protect Cloud: Other software runs slow when antimalware and antivirus protection is enabled
Acronis Cyber Protect Cloud: Cannot save plan with enabled Cyber Protection features
Acronis Cyber Protect: URL filtering does not block website from the blocklist on Google Chrome
Acronis Cyber Protect Cloud: Active Protection module is getting disabled when saving the protection plan
Acronis Cyber Protect: PUPs (potentially unwanted programs) detection by On-demand Scan
Acronis Cyber Protect Cloud: Acronis Cyber Protection monitor automatically pops up after agent update to the build 25851
Acronis Cyber Protect Cloud: "Real-time antimalware protection was not enabled because it conflicts with another security solution" alerts appear although third-party security software is uninstalled
Acronis Cyber Protect Cloud: Microsoft Security Essentials interferes with Acronis Cyber Protection
Acronis Cyber Protect Cloud: Active Protection service cannot be started on Windows 7

Technical Questions & Known Solutions - Vulnerability Assessment and Patch Management

Acronis Cyber Protect Cloud: Install patches icon is replaced with a question mark for a detected vulnerability
Acronis Cyber Protect Cloud: Cannot save plan with enabled Cyber Protection features
Acronis Cyber Protect Cloud: Vulnerability assesment activity completes with warning "PmWinUpdatesPaused"

Technical Questions & Known Solutions - Other Issues

Acronis Cyber Protect Cloud: missing dates in widgets and reports
Acronis Cyber Cloud: Activity fails with an error "invalid_grant", "couldn't get upstream token, failed to get upstream token provider" or "couldn't get upstream token, the agent is not registered with an upstream server"
Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console
Acronis Cyber Protect Cloud: How to whitelist Acronis traffic in Fortinet FortiGuard Application Control Service
Acronis Software: Troubleshooting application lockups
Acronis Cyber Protect: Many "Running smart recommended actions" activities in pending or failed state
Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Acronis Cyber Protect Cloud: Troubleshooting "Cyber Protection (or Active Protection) service is not responding" alerts on Windows
Acronis Cyber Protect: how to fix corrupted archives in network locations
Acronis software creates a temporary file during snapshot
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Cyber Protect Cloud: email notification is not received
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect Cloud: new full backup is created if Microsoft 365 resource was renamed
Acronis Cyber Protect Cloud: Agent is offline while backups run correctly
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis Cyber Protect Cloud: False alerts about missed backups if plan was applied to All Microsoft Exchange mailboxes
Acronis Cyber Protect: Attempt to remove backup or recover files fails with "The machine is offline or is not available"
Acronis Cyber Protect Cloud: "Address is in the forbidden list" error
Acronis Cyber Protect: VM backup or running VM from backup fails with "The specified module could not be found" if Microsoft Visual C++ 2017 Redistributable is not installed with VMware VDDK 7.0
Acronis Cyber Protect Cloud: Grant the 'Full Disk Access' permission to the Cyber Protection agent
"Validation failed" alert
Acronis Cyber Protect Cloud: "Windows Defender preferences cannot be controlled because Tamper protection feature is enabled" alert
"Backup/Activity is not responding" alert
Acronis Cyber Protect Cloud: SharePoint site is not listed in Site collections section
Acronis Cyber Protect Cloud: 4 instances of mmsmonitor.exe
Acronis Cyber Protect Cloud: Local Agent for Microsoft 365 does not support multi-factor authentication
Acronis Cyber Protect Cloud: deleting archives from cloud storage fails with "The file is read-only"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: update permissions for Acronis Agent for Linux files to prevent unprivileged users accessing the files
Acronis Cyber Protect Cloud: 'Active alerts' widget is empty
Acronis Cyber Protect, Acronis Cyber Backup: Installation of third-party Antivirus fails if Acronis Agent is installed
Acronis Cyber Protect, Acronis Cyber Backup: SnapAPI issues on Linux with kernel 5.8 or higher
Acronis Cyber Protect: Word.exe does not start on the agent machine after cyber definitions update
Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"
Acronis Cyber Protect Cloud: CMD and Powershell crash if Agent build 26321 is installed
Acronis Cyber Cloud Omnivoice integration: Omnivoice service cannot be enabled for user
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Cloud Omnivoice integration: User cannot use Omnivoice service
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: attempt to browse or delete mobile device backup fails with "Internal error: An expression test has failed."
Acronis Cyber Protect Cloud: Attempt to refresh vault content errors out with HTTP request "/api/vault_manager_insecure/v1/sync/archives" failed: 500 - Internal Server Error
Acronis Cyber Protect Cloud: 'Backup status' widget is empty after C21.01 release
Acronis Cyber Cloud Omnivoice integration: User cannot log in with Acronis account credentials to Omnivoice
Acronis Cyber Cloud Omnivoice integration: Omnivoice service usage reported incorrectly
Acronis Cyber Protect Cloud: Microsoft 365 public folders are not visible in Cyber Protection Console
Acronis Cyber Protect Cloud: Hyper-V host does not appear in "Machines with agent" group
Acronis Cyber Protect Cloud: Acronis Managed Machine service (MMS) crashes after update to build 26077 because of dms_tapes_provider addon
Acronis Cyber Cloud Omnivoice integration: Omnivoice user cannot login to Acronis web interface
Acronis Cyber Protect Cloud: atp_database_mirror.exe consumes a lot of network bandwith and disrupts network connectivity
Acronis Cyber Protect Cloud: difference between local storage usage in Cyber Protection console and Management Portal

Troubleshooting

Acronis Cyber Protect Cloud: Registering backup agent manually
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Protect, Acronis Cyber Backup: Cleanup Utility
Acronis cloud certificate location
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect Cloud: Activity fails with "Failed to connect to the Agent Core service on this machine"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for ConnectWise Automate plugin
How to to check whether Acronis DLP Agent (Device Control) is causing issues
Acronis Cyber Protect Cloud: Collecting tcpdump in Acronis Linux
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Activity fails with "DNS hostname resolution error"
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes