Acronis Cyber Protect Cloud

All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

FAQs & Hot Topics

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Cloud: FAQ for trial users
Acronis Cyber Cloud FAQ

Licensing, Requirements, Features & More

Acronis Cyber Protect Cloud: protection of SQL Server on Windows workstation acquires server quota
Acronis Cyber Protect Cloud: VM quota acquisition
Antimalware detection test files and URLs
Acronis Cyber Protect Cloud: Agent-based backup of Virtuozzo containers is not supported
Acronis Cyber Protect Cloud: Services in macOS
Composing feedback for Acronis Cyber Exceed (Beta Program)
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
Acronis Cyber Protection: comparison of editions
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: SQL Server FileStream support
Acronis Cyber Cloud for WHMCS: Supported languages
Acronis Cyber Protect Cloud, Acronis Cyber Backup: support of Hyper-V clusters
Acronis Cyber Protect Cloud: what happens with data when Plan/Agent is deleted
Acronis Cyber Backup: KVM support
Acronis Cyber Cloud services availability by datacenter
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM annotation - how to see Backup status in vCenter
Acronis Cyber Protect Cloud: local storage usage calculation
Acronis Cyber Protect Cloud: Windows Services and Processes
Acronis Cyber Cloud API
Acronis Cyber Protect Cloud, Acronis Cyber Backup: vCenter Server Virtual Appliance support
Acronis Cyber Protect Cloud: Speed Test utility
Acronis Cyber Protect Cloud, Acronis Cyber Backup: supported VMware vSAN versions
Third-party software used in Acronis Cyber Protect Cloud
Acronis Cyber Protect Cloud: where can backups be stored
Acronis Cyber Protect Cloud: what data can be backed up
Acronis Cyber Protect Cloud: what devices and environments can be backed up
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Backup Extension for Windows Azure Pack
vCloud Air support
Acronis Cyber Cloud: released builds
Acronis Cyber Protect Cloud, Acronis Cyber Backup: required managed machine service user rights
Windows 10 support in Acronis products
Acronis Cyber Protect Cloud: supported relational databases
Acronis Cyber Protect Cloud: Resumable Backup technology
Acronis Cyber Protect Cloud: deployment implementations
Acronis Cyber Cloud: access ports and hostnames
Acronis Software: exclude program folders and executables from antivirus and other security programs
Backup Algorithm in ESX Environment
Acronis Products: Windows Server 2012 support
Windows 8 support in Acronis products
Available languages of Acronis products
Acronis Software: free VMware ESXi support
Acronis Cloud security and privacy
Initial Seeding: supported HDD types
Ext4 Support in Acronis Products
Solid state drive support in Acronis products
How to find the serial number of your Acronis product
Acronis Cyber Backup: compatibility with Windows BitLocker
Firewall settings for Acronis products
Acronis Universal Restore

How-tos

Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Protect Cloud: how to update to the latest build
Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: how to assist end users with uploading large amounts of data to cloud or downloading them from cloud
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Acronis Cyber Protect, Acronis Cyber Backup: how to continue backing up to an existing archive with a new backup plan
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
Acronis Cyber Backup 12.5 and Acronis Cyber Protect Cloud: how to configure additional network in Agent for VMware (Virtual Appliance)
Acronis Cyber Protect Cloud: how to set up backup schedule
Acronis Cyber Protect Cloud: Installing Agents
Acronis Cyber Cloud: Branding Web Console URL
Acronis Cyber Infrastructure Backup Gateway: how to reconfigure ABGW to use another NFS export to store archives
Acronis Cyber Protect Cloud: how to change agent credentials with a pre-backup command
Acronis Cyber Protect Cloud: how to change vCenter/ESXi User
Acronis Cyber Protect Cloud: backing up a NAS
Acronis Cyber Protect Cloud: how to move an account to another group
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Protect Cloud: How to prepare non-built-in administrator user to be used for application protection on Hyper-V VM
Acronis Cyber Protect Cloud: Web Restore Tool
How to purchase Acronis products
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check if Acronis Bootable Media is loaded in UEFI or legacy BIOS mode
Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage or update storage certificate
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to optimize resource usage and backup performance
Acronis Cyber Protect Cloud / Acronis Backup Service: Copying Backup Plans
Acronis Cyber Protect Cloud: how Office 365 emails are backed up if folder is moved
Acronis Cyber Backup plugin for WHM and cPanel: collecting logs
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Cloud: How to change the DNS name or IP address used to register Backup Gateway
Acronis Cyber Protect Cloud: manual uninstallation
Acronis Cyber Protect Cloud: How to restore disks
How to collect system report on macOS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to back up a mobile device
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: How to change log rotation settings
Acronis Cyber Protect Cloud: how to disable local backup offering item
Acronis Cyber Protect Cloud: How to Create an APS Subscription with Non-Default Cloud Storage
Acronis Cyber Protect Cloud: How to update integration login data for Autotask
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: how to disable Backup Monitor
Acronis Cyber Protect Cloud: Backup Replication
Acronis Cyber Cloud for WHMCS: How to link an existing customer tenant to a client in WHMCS
Acronis Cyber Protect Cloud: backing up
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backing up to removable devices with regular drive swaps
Acronis Cyber Protect Cloud, Acronis Cyber Backup: How to change MMScurrentMachineID and InstanceID
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to use acrocmd on a Mac
Acronis Cyber Cloud for WHMCS: How to change the Activation Method
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to pre-compile Linux SnapAPI module
Acronis Cyber Protect Cloud: how to change a Backup Account
Acronis Cyber Cloud: how to enable read-only administrator role
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check protection status of a device
Acronis Cyber Protect Cloud, Acronis Backup: how to access and recover a file from mobile backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location

Technical Questions & Known Solutions

Acronis Cyber Protect Cloud: Recovery on Mac fails with "Rescue Media Builder is required to complete this action"
Acronis Cyber Protect Cloud: Network folders are not listed
Acronis Cyber Protect Cloud: Inconsistency in dashboards (backup status and last backup)
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' with class ID 'A65FAA63-5EA8-4EBC-9DBD-A0C4DB26912A' has failed to process the snapshot"
Acronis Cyber Backup: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"
Acronis products: backup to cloud fails with "Failed to resolve hostname"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with ''Not enough space to create a volume snapshot on the volume where the snapshot storage is located"
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to a network share or a removable drive fails with "The end of the file has been reached"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Cyber Protect Cloud: which URL to choose for login
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
[Fixed] Acronis Cyber Protect Cloud: "GXT: The item provider has skipped the report of an item with key" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client
Acronis Cyber Protect Cloud: Warning "The 'Full Disk Access' permission was not granted to the app"
Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "File is corrupted" when using Version 12 format
Acronis Cyber Protect Cloud, Acronis Cyber Backup: macOS Catalina does not boot after restore
Acronis Cyber Protect Cloud: Agent installation fails on registration step with "Error 0x26a001a: Random bytes generation failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Protect Cloud: "The archive is invalid or its type is unsupported" error
Acronis software: *.OST-file is not backed up
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup plans do not run on NAS docker agent after update
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc error while local file io"
Acronis Cyber Protect Cloud: disk backup fails with "Internal error: different hash after rebackup"
Acronis Cyber Protect Cloud: O365 mailbox has "Not protected" status although Group Backup plan is applied
Acronis Cyber Protect Cloud: Recovery with reboot fails with "couldn't get upstream token" on a machine with local DNS
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: The device has a bad block"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"
Acronis Cyber Protect Cloud: Warning "Windows Defender module execution failed (WDAAdapters::Error in Acronis::Adp::WbemServicesGuard::WbemServicesGuard "ConnectServer" failed w/code 0x8004100e)"
Acronis Cyber Cloud: Activity fails with an error "invalid_grant", "couldn't get upstream token, failed to get upstream token provider" or "couldn't get upstream token, the agent is not registered with an upstream server"
Acronis Cyber Protect Cloud: Recovery to a new VM fails with "Property 'TargetLocation' cannot be found."
Acronis Cyber Protect Cloud: Backup Fails with "Cannot resolve host. Check your Internet connection."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: ESXi Virtual Machine backup fails with error "You do not have access rights to this file" if agent is installed on Windows with non-English localization
Acronis Cyber Protect Cloud: Backup fails with warning "Not enough memory"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
[Fixed] Acronis Cyber Protect Cloud: backup exclusions do not work for Linux machines
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud: notifications and 7-day history for Office 365 backups are not available
Acronis Cyber Protect Cloud: Grant the 'Full Disk Access' permission to the Cyber Protection agent
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis software: 'Legacy system extension' message on macOS 10.15

Troubleshooting

Acronis Cyber Protect Cloud: Registering backup client manually
Acronis Cyber Cloud: access ports and hostnames
Acronis Cyber Protect Cloud and Acronis Cyber Backup 12/12.5: Connection Verification Tool
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect Cloud: Troubleshooting "Cyber Protection (or Active Protection) service is not responding" alerts on Windows
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Software: Troubleshooting application lockups
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup or another activity fails with "The archive is invalid or its type is unsupported"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect Cloud: how to enable debug logs
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup scheduled on the system shutdown fails with "Backup scheduled on the system shutdown has failed"
Acronis Cyber Protect Cloud: agent registration fails with "Outgoing connections are not available for the following ports: hostname:44445"
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for LabTech plugin
Acronis Cyber Protect Cloud: SharePoint backup finishes with warning "Failed to process change event Item/Add"
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud: Troubleshooting Acronis Storage Registration Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Operating system error: The shadow copy provider had an error"
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"