Acronis Cyber Protect Cloud

All articles related to Acronis Cyber Protect Cloud

User Guide
Release Notes

Articles for internal use

Acronis Cyber Protect Cloud: Data center status in Acronis Partners Portal

FAQs & Hot Topics

Acronis Cyber Protect Cloud: New Microsoft 365 licensing (introduced in C21.10)
Acronis Products: CVE-2023-24932 impact on bootable media
Acronis Cyber Protect Cloud: Continuous Data Protection limitations
Acronis Cyber Protect Cloud: OneDrive, Teams, SharePoint seat calculation prerequisites
Acronis Cyber Protect Home Office and Acronis Cyber Protect: required security updates for Windows 7
Acronis Cyber Protect Cloud: FAQ for trial users
Acronis Cyber Protect Cloud FAQ
Acronis Cyber Protect Cloud: Agents offline and slow performance on US5 DC
Acronis Cyber Protect Cloud: Patch management automatically upgrades machine to Windows 11
Acronis Cyber Protect Cloud: Email notifications are not being sent
Acronis Cyber Protect Cloud: Downloading APS package
Acronis Cyber Protect Cloud Omnivoice integration: Omnivoice FAQ

Security Updates

Acronis Cyber Protect Cloud : Azure Code Signing Requirement for Antivirus and Anti-Malware Protection
Acronis Cyber Protect Cloud: Updating Cyber Protect definitions fails with "Failed to update definitions"
Acronis Products: the latest security patches

Licensing, Requirements, Features & More

Acronis Cyber Protect Cloud: access ports and hostnames
Firewall settings for Acronis products
Acronis Cyber Protect Cloud: Backup for Synology NAS
Antimalware detection test files and URLs
Acronis Cyber Protect Cloud: released builds
Acronis Cyber Protection: comparison of editions
Acronis Software: exclude program folders and executables from antivirus and other security programs
Windows 11 support in Acronis products
Acronis Cyber Protect Cloud, Acronis Cyber Protect: required managed machine service user rights
Acronis Cyber Protect: Agent Installer Missing from Cyber Protection Console
Acronis Cyber Protect Home Office and Acronis Cyber Protect: required security updates for Windows 7
Acronis Cyber Protect, Acronis Cyber Backup: agent-based and agentless backup of virtual machines
Acronis Cyber Protect: Retention rules - how and when they work
Acronis software: Windows mapped network drives are not supported
Acronis Cyber Protect Cloud: Immutable storage
Acronis Cyber Protect Cloud: Full features of Remote desktop and assistance
Acronis Universal Restore
Acronis Cyber Protect Cloud: Windows Services and Processes
Solid state drive support in Acronis products
Acronis Software: free VMware ESXi support
Acronis Cyber Protect Cloud: Issues with synchronization between Microsoft 365 and Acronis console
Acronis Cyber Protect Cloud: Compliance mode for immutable storage
Acronis Cyber Protect Cloud: Group management for Microsoft 365/Google Workspace
Acronis Cyber Protect Cloud: storage and devices quotas and overage
Acronis Cyber Protect Cloud: archive structure of multi-full backup in a local storage
Acronis Cyber Protect Cloud services availability by datacenter
Acronis Products: the latest security patches
Windows 10 support in Acronis products
Acronis Cyber Protect Cloud: 'version 12' backup format (archive3)
Acronis Cyber Protect Cloud: Remote desktop and assistance Licensing
Acronis Cyber Protect: KVM support
Acronis Cyber Protect Cloud: 4 instances of mmsmonitor.exe
Acronis Cyber Protect: compatibility with Windows BitLocker
Acronis Cyber Protect Cloud: local storage usage calculation
Acronis Cyber Protect: LDM volumes support
Acronis Cyber Protect: How to set up exclusion settings if processes have no exact path
Available languages of Acronis products
Acronis Cyber Protect Cloud: what happens with data when Plan/Agent is deleted
Acronis Cyber Protect Cloud: Acronis verified scripts
Ext4 Support in Acronis Products
Acronis Cyber Protect Cloud: where can backups be stored
Acronis Cyber Protect Cloud: supported relational databases
Windows 8 support in Acronis products
Acronis Cyber Protect: Microsoft Out-of-Band (OOB) updates not offered for installation in Patch Management
Acronis Cyber Protect Cloud: Azure Stack HCI Environments Backup and Recovery
Acronis Cyber Protect Cloud: C2C backup applied to custom groups fails with "The following quota is reached for '..': Number of protected Microsoft 365 seats."
Acronis Cyber Protect Cloud Integrations: Single integrations list in the management portal and on https://solutions.acronis.com
Acronis Cyber Protect Cloud: Remote desktop protocols
Acronis Cyber Protect: is Acronis Secure Zone included in Entire Machine backup?
Acronis Cyber Protect Cloud: Datto RMM integration 2.0

How-tos

Acronis Cyber Protect Cloud: Collecting system report
Acronis Cyber Protect Cloud: Registering backup agent manually
Acronis Cyber Protect Cloud: Installing Agents
Effective validation and repair of TIBX/Archive3/Format12 backup archives using CLI tool archive_ctl
Acronis Cyber Protect, Acronis Cyber Backup: How to use CHKDSK to repair your drives
Acronis Cyber Protect: backing up a NAS
Acronis Cyber Protect Cloud: Branding Web Console URL
Acronis Cyber Protect Cloud: how to exclude VSS Writer from backup
Acronis Cyber Protect Cloud: how to change storage and agents quotas and overage
Acronis Cyber Protect Cloud: manual uninstallation
Acronis Cyber Protect: How to deploy and update Agent for VMware (Virtual Appliance)
Acronis Cyber Protect, Acronis Cyber Backup: How to continue backing up to an existing archive with a new backup plan
Acronis Cyber Protect Cloud: security products conflict alerts
Acronis Cyber Protect Cloud: how to create a WinPE-based bootable media
Acronis Cyber Protect, Acronis Cyber Backup: How to change MMScurrentMachineID and InstanceID
Acronis Cyber Protect Cloud: how to update to the latest build
Acronis Cyber Protect Cloud: how to assist end users with uploading large amounts of data to cloud or downloading them from cloud
Acronis Cyber Protect Cloud: how to add a backup location based on Acronis Cyber Infrastructure
Acronis Cyber Protect: Backing Up SQL Databases with Transparent Data Encryption
Acronis Cyber Protect Cloud: how to remove Backup storage location from the Protection Console
Viewing Build Number in Acronis Products
Acronis Cyber Protect Cloud: Unattended Installation and Repairing of Agents on Windows
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Restoring to Dissimilar Hardware with Universal Restore
Acronis Cyber Protect Cloud: how to change agent credentials with a pre-backup command
Acronis Cyber Protect Cloud: New Advanced licensing and EoL of Legacy licensing
Acronis Cyber Protect, Acronis Cyber Backup: How to back up domain controller
Acronis Cyber Protect Cloud: How to add a Google Workspace organization
Acronis Cyber Protect Cloud: how to set up backup schedule
Acronis Cyber Protect Cloud: How to restore disks
Acronis Cyber Protect Cloud: How to restore files
Acronis Cyber Protect Cloud: how to validate an archive using acrocmd
How to check whether Acronis DLP (Data loss prevention) Agent is causing issues
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: how to disable Cyber Protection Monitor
Acronis Cyber Protect Cloud: Web Restore or Web Recovery Console
Acronis Cyber Protect Cloud: How to delete backups with no Agents
Acronis Cyber Protect Cloud: How to view what items were selected for backup in the exported plan
Acronis Cyber Protect Cloud: How to recover Files larger than 100 MB
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to export Microsoft 365 archives from Cloud to local storage
Acronis Cyber Infrastructure: how to update backup storage certificate
Acronis Cyber Protect Cloud: Manual Uninstallation of Backup Client for Linux
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Discovering source and target hosts for VMware virtual machine replication
Acronis Cyber Protect, Acronis Cyber Backup: Backing Up MySQL
Acronis Cyber Protect Cloud: Data center status in Acronis Partners Portal
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to pre-compile Linux SnapAPI module
Acronis Cyber Protect Cloud: how to change Cloud resources on tenant level
Acronis Cyber Protect Cloud: default SMTP address
Acronis Cyber Protect: How to create a Protection Plan
Acronis Cyber Protect, Acronis Cyber Backup: how to set up Gmail as Email server

Technical Questions & Known Solutions - Installation, Update

Acronis Cyber Protect: Agent installation or uninstallation fails with a driver packages error
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Cyber Protect: Agent installation on a Domain controller fails with the error: "The trust relationship between the primary domain and the trusted domain failed."
Acronis Software: Installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Cyber Protect Cloud: "The following software is not compаtible with the product you are going to install" error during installation
Acronis Cyber Protect: Agent installation on a Domain controller fails with the error: "Failed to get SID of group '....."
Acronis Cyber Protect: Installation in Linux finishes with "Failed to build the SnapAPI kernel module"
Acronis Cyber Protect Cloud: SnapAPI fails to build on Debian 11 kernel 5.10 with the message "Failed to find kernel's System.map file required for modules build"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Cyber Protect Cloud: Auto-update or remote installation fails with "Failed to launch installation or update support service on host: The specified service already exists"
Acronis Cyber Protect Cloud: Agent auto-update fails with "The Windows Installer service cannot be accessed. This can occur when the Windows Installer is not installed correctly"
Acronis Cyber Protect Cloud: Manual removal and cleanup of Agent for Linux
Acronis Cyber Protect, Acronis Cyber Backup: remote installation on Windows OS Domain Controller fails with error "The operation has failed with result '1603'"
Acronis Cyber Backup: installation on ARM-powered PC fails with "This app can't run on your PC"
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Agent installation fails with "Windows cannot verify the digital signature for this file"
Acronis Cyber Protect: How to change default port of mms.exe process (Acronis Managed Machine service)
Acronis Cyber Protect Cloud: Installation fails with 'MainEngineThread is returning 1601 MSI'
Acronis Cyber Protect Cloud: Agent installation fails with "Certificate did not pass verification"
Acronis Cyber Protect: How to Fix "Certificates Not Installed" Error on the Acronis Installer on Windows XP
Acronis Cyber Protect, Acronis Cyber Backup: Warning "The KB940349 update is not installed on this machine" during agent installation on Windows Server 2003
Acronis Cyber Protect Cloud: Agent update fails with "Fatal error during installation. Failed to wait for filter driver 'ngscan' to unload. Reboot the operating system, and then retry the installation."
Acronis Cyber Protect Cloud: Agent installation fails with "Failed to install the Visual C++ Redistributable Package"
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Cyber Protect Cloud, Acronis Cyber Protect: "More than one Agent for Hyper-V is selected. Simultaneous update of multiple Agents for Hyper-V is not possible" error when attempting to update several Hyper-V agents at the same time
Acronis Cyber Protect Cloud: Compatibility with RHEL/CentOS/CentOS-stream Linux kernel versions 4.18.0-315 to 4.18.0-xxx
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Agent update fails with "Folder C:\ProgramData\Acronis\ is created by non-administrator"
Acronis products: Installation fails while installing over a previously deleted product
Acronis Cyber Protect: Remote installation fails with error "An unknown error occurred trying to verify the signature of the file"
Acronis Cyber Protect: Agent update hangs or fails if DeviceLock service cannot be stopped during installation
Acronis Cyber Protect Cloud: Agent update fails with "Failed to launch installation or update support service on host '..'. Failed to uninstall existing service. The specified service has been marked for deletion."
Acronis Cyber Protect Cloud: Installer shows warning "Incompatible operating system" on macOS 13.4
Acronis Cyber Protect Cloud: Agent auto-update failed due to "One or several critical issues are found"
Acronis Cyber Protect Cloud: Agent update on Linux fails with "The process is already running" after an earlier interrupted update attempt
Acronis Cyber Backup, Acronis Cyber Protect: Installation on Debian Fails with "Cannot execute binary file"
Acronis Cyber Protect: Issues when using backup agents newer than 15.0.26321(C21.01 HF1) on OSes related to Windows 7, when the SHA-2 code signing support patch/update from Microsoft is not installed
Acronis Cyber Protect: Local update fails with error "The installation failed" in wizard, bootstrapper.log is 0KB
Acronis Cyber Protect Cloud: installation fails with "This distribution of Acronis Cyber Protect Agent can only be installed on Mac with Apple Silicon CPU"
Acronis Cyber Protect: Agent installation fails with "The directory service was unable to allocate a relative identifier"
Acronis Cyber Protect: Agent installation fails with "Failed to add user. A null reference pointer was passed to the stub"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation fails with "MainEngineThread is returning 1632"
Acronis Cyber Protect Cloud: installation fails with 'The digital signature of the object did not verify'
Acronis Cyber Protect Cloud: Agent installation on Domain Controller fails with LocalGroupAdd errors
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation of Agent for SQL fails in Windows Server 2003, if Agent for Windows is already installed
Acronis Cyber Protect Cloud: Local agent update fails with "Fatal error during installation. The older version of this product cannot be removed because it seems to be corrupted."
Acronis Cyber Protect Cloud: Agent installation fails on registration step with "Error 0x26a001a: Random bytes generation failed"
Acronis Cyber Protect Cloud: Deployment of "Acronis Backup" extension for Azure VM fails with "VM has reported a failure when processing extension 'AcronisBackup'"
Acronis Cyber Protect Cloud: Agent auto-update fails with "Internal error of the installation or update service. Error: CopyFilesFailed"
Acronis Cyber Protect Cloud: Agent installation or registration fails with "error 0x2260006: Could not resolve host: localhost"
Acronis Cyber Protect Cloud: Remove update of Acronis Agent on Linux with cPanel fails with "Create temp file /var/tmp/def_config error"

Technical Questions & Known Solutions - Licenses and Quotas

Acronis Cyber Protect Cloud: New Microsoft 365 licensing (introduced in C21.10)
Acronis Cyber Protect: Alert "Protection plan has been revoked from device due to a licensing issue"
Acronis Cyber Protect: "Storage quota exceeded" alert and how to free up space in cloud storage
"Subscription license will expire soon/expired" alerts
Acronis Cyber Protect Cloud: Trial tenant doesn’t switch to Production mode after a month
Acronis Cyber Protect Cloud: Sales orders fail with "offering item "mailbox_instance_size" is not available" in CloudBlue Connect
Acronis Cyber Backup: you receive "Quota exceeded" error, but do not use cloud storage
Acronis Cyber Protect Cloud: Hardware or Software inventory shows message "Upgrade service quota" although the quota is assigned to device
Acronis Cyber Protect Cloud: Hyper-V VMs are recognized as physical and can't be protected with Virtual machine quotas
Acronis Cyber Protect Cloud: protection of SQL or Exchange Server on Windows workstation acquires server quota
Acronis Cyber Infrastructure: SPLA license registration in Acronis Cyber Protect Cloud fails with "code:access_denied: Failed to authorize"

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Protect: Agent Appears Offline in Console with "Could not resolve host" Error
Acronis Cyber Protect Cloud: troubleshooting Agent registration issues
Acronis Cyber Protect: registering Virtual Appliance fails with "The registration in service 'https://cloud.acronis.com' has failed"
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis Cyber Protect Cloud: Update/Registration fails due Let's Encrypt certificate without cross-sign
Acronis Cyber Protect Cloud: Agent registration fails with "failed to register agent: failed to validate possible tenant change: no access to tenant"
Acronis Cyber Protect Cloud: Agent registration fails with "Client with same ID is already created" or "Agent is already registered. Please, deregister Agent in Cyber Protection console"
Acronis Cyber Protect: How to change default port of mms.exe process (Acronis Managed Machine service)
Acronis Cyber Protect: Agent registration fails with "Access denied"
Acronis Cyber Protect Cloud: Agent re-registration fails after user or tenant removal
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: MMS service cannot be started, error "error 0x30002: CannotBind"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Cyber Protect: Agent registration fails with "failed to validate possible tenant change: unintended tenant change"
Acronis Cyber Files Cloud: Client registration fails with "token issuer is not trusted" if tenant has branded URL
Acronis Cyber Protect Cloud: cPanel plugin does not detect the agent "The backup agent is not available"
Acronis Cyber Protect: backup or Agent installation fails when using Agent 26822 or later on MacOS
Acronis Cyber Protect Cloud: Agent registration fails with "A device cannot be registered for a partner account"
Acronis Cyber Protect Cloud: Configuring Google Workspace account fails with "ExternalRequestFailedError"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Agent registration fails with error "Could not resolve host: localhost; nodename nor servname provided, or not known" on macOS

Technical Questions & Known Solutions - Backup

Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch" or "The archive is corrupted"
Acronis Cyber Protect, Acronis Cyber Backup: Backup of a Linux machine fails with "The SnapAPI kernel module is not loaded for the kernel currently running on the system"
Acronis Cyber Backup: backup fails with "VSS writer has timed out" or "The backup has failed because 'VSS Writer' has timed out during snapshot creation."
Acronis Cyber Protect: Troubleshooting Hyper-V snapshot issues
"Backup did not start" alert
Acronis Cyber Protect: VSS Troubleshooting Guide
Acronis Cyber Protect Cloud: Backups fail with "The cloud storage is temporarily unavailable" and "Storage request timeout" on EU DCs
Acronis Cyber Protect: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share is located"
Acronis Cyber Protect, Acronis Cyber Backup: "The activity has failed due to a restart of the service" or "The activity has failed due to an unexpected machine reboot or the backup process was terminated." error
Acronis Cyber Protect: Backup Fails with "There is not enough space on the volume where the snapshot storage is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: The device has a bad block"
Acronis Cyber Cloud: C2C Backups Applied to Custom Groups are Queued due to "BelowNormal" Priority
Acronis Cyber Protect Cloud: C2C backup/ recovery fails with "Task timeout expired. The agent that is responsible for processing the task is not accessible."
Acronis Cyber Protect Cloud: C2C Backups are Failing with Error "[Archive Server]: archive session not found"
Acronis Cyber Protect Cloud: Error "The search is not available because this backup is not cataloged yet" Appears while Browsing the C2C Backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "VSS writer 'SqlServerWriter' has failed during the snapshot creation"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The device is not ready"
Acronis Cyber Protect Cloud: Backup fails with "The password for the protected backup is incorrect"
Acronis Cyber Backup: backup fails with "The shadow copy provider had an unexpected error"
Acronis Cyber Protect Cloud: Backup fails with "Failed to verify the TLS/SSL certificate while connecting to the cloud"
Acronis Cyber Protect: backup to Acronis Cloud storage fails with "Network connection failed due to timeout."
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x80070299) The requested operation could not be completed due to a file system limitation" or "Cannot write data to file <path> due to a file system limitation"
Acronis Cyber Protect Cloud: "There is no free space on Acronis Cloud Storage. Please upgrade the subscription. Otherwise, further backups will fail" error
Acronis Cyber Protect: Backup finishes with the error "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Protect Cloud: backup of Microsoft 365 group mailbox fails with 'Cannot back up the primary mailbox of an Microsoft 365 user' or 'Cannot get the user's email address for connecting to the Microsoft 365 group mailbox'
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of Hyper-V machines fails with "Disk is not found"
Acronis Cyber Protect Cloud: Backup fails with "There is not enough free space" or "There is not enough free space in the backup destination"
Acronis Cyber Backup: Operation fails with "Failed to lock the file"
Acronis Cyber Protect: Backup fails with "The request could not be performed because of an I/O device error"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "CRC error" or "Failed to read the snapshot"
Acronis Cyber Protect: Backup to Synology NAS with DSM 7.0-41890 fails with "The credentials for location are not specified"
Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Insufficient system resources exist to complete the requested service"
Acronis Cyber Protect: Backup failures with “Failed to connect to the Agent Core service on this machine” or “The password for the protected backup is incorrect” after agent update to C23.03
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Disk backup fails with "Incorrect function"
Acronis Cyber Protect Cloud: C2C Agent creates a new full backup of SharePoint online instead of incremental
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect: Backup of Linux machine fails with "Common I/O error" if partition table is damaged
Acronis Cyber Protect Cloud: backup fails with TLS/SSL-related errors
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Backup fails with "Failed to open the backup location. Windows error: (0x80070002) The system cannot find the file specified"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "Unknown status"
Acronis Cyber Protect Cloud: Backups to Cloud fail with "The cloud storage quota is exceeded. Further backups will fail" after storage quota was increased
Acronis Cyber Protect: Application-aware backup of Hyper-V VM fails with "Internal error: Unsuccessful response code '7' of action request"
Acronis Cyber Backup: Backup of SQL instance fails with "There are no SQL writers" or "No SQL writers are found in the operating system."
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity fails with "Misc network error"
Acronis Cyber Protect: Backup finishes with warning "Failed to read the snapshot of the machine because the snapshot no longer exists"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails "Selected network files or network folders were not found"

Technical Questions & Known Solutions - Restore

Acronis Cyber Protect Cloud: C2C backup/ recovery fails with "Task timeout expired. The agent that is responsible for processing the task is not accessible."
Acronis Cyber Protect: "Activity 'Refreshing recovery points' failed. The credentials for location are not specified."
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of disks or volumes fails with "Resize error"
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Cyber Protect Cloud: troubleshooting recovery failures
Acronis Cyber Protect: C2C backup of Microsoft 365 items is slower than expected due to Microsoft throttling
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Impossible to recover files to the original VM in case of agentless backup
Acronis Cyber Protect Cloud: "Failed to open the backup archive by the ID" error when attempting to browse recovery points of website or mobile backup
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM recovery fails with "The disk configurations of the backed-up machine and the target machine differ"
Acronis Cyber Protect Cloud: recovery points displayed incorrectly after refresh
Acronis Cyber Protect: Restore fails with "The system cannot find the path specified" if path contains more than 260 symbols
Acronis Cyber Protect Cloud: Recovering Entire Machine with BitLocker Enabled Fails with "Cannot find a primary partition with enough free space for the loader activation."
Acronis Cyber Protect: Agent inside restored Virtual Machine is automatically disabled
Acronis Cyber Protect Cloud: Recovery of cPanel account fails with "Insufficient disk space is available"
Acronis Cyber Protect: Recovery from Acronis Cloud with bootable media cannot be started with "The selected location does not have any backup data" message when using registration token
Acronis Cyber Protect, Acronis Cyber Backup: Original location unavailable during file-level recovery on Linux from a volume with a label
Acronis Cyber Protect Cloud: Web Restore access failure
Acronis Cyber Protect Cloud: Recovery fails with "No disk space or quota"
Acronis Cyber Protect Cloud: MySQL Database's "Privileged Users" field is not restored after web hosting user account restore is performed via cPanel plugin
Acronis Cyber Protect Cloud: Attempt to download files via "More ways to recover" fails with ERR_TOO_MANY_REDIRECTS
Acronis Cyber Protect Cloud: Files/folders recovery is getting stuck on 6%
Acronis Cyber Protect Cloud: Backup Storage tab does not load
Acronis Cyber Protect Cloud: "Error 2020: Got packet bigger than 'max_allowed_packet' when dumping table wp_options"
Acronis Cyber Protect, Acronis Cyber Backup: Recovery to Gen2 Azure VM stuck on 15%
Acronis Cyber Protect Cloud: Recovery of a private channel fails with "Cannot create private channel, user is not part of team"
Acronis Cyber Protect Cloud: size of individual slices (recovery points) is missing
Acronis Cyber Protect Cloud: Recovery points from local or network destinations are not loading if Quota for Cloud resources is disabled
Acronis Cyber Protect Cloud for Plesk: how to recover a backed up server to a new one
Acronis Cyber Protect Cloud: cPanel/WHM Integration plugin may return an empty slice list if multi-machine webcp protection plan is applied
Acronis Cyber Protect Cloud: Recovering OneDrive Files Fails with "Unsupported file type"
Acronis Cyber Protect Cloud: Backup and recovery fails with "Error 0x1000e9: Failed to access the archive plain disk." and "error 0x7002c: The backup does not contain the sector."
Acronis Cyber Protect Cloud: Troubleshooting Application Malfunction or Files Corruption after Recovery
Acronis Cyber Protect Cloud: source files with non-UTF8 encoding in file names cannot be recovered
Acronis Cyber Protect Cloud: Recovery requires user interaction and shows 'Failed to read data from the disk' message
Acronis Cyber Protect Cloud: Backup or recovery of a public folder completes with 'Access is denied. Check credentials and try again.'
Acronis Cyber Protect Cloud: Remote recovery via bootable media fails with "Server response code: "403 - Forbidden: Policy does not allow current user to do this operation"
Acronis Cyber Protect Cloud: installation or backup fails with C21.11 or C21.12 agent on CloudLinux7.9 or CloudLinux8.5 (8.x) due to REMAKE_INITRD in the dkms.conf file
Acronis Cyber Protect Cloud: Recovery with reboot fails with "couldn't get upstream token" on a machine with local DNS
Acronis Cyber Protect Cloud: Incorrect disk layout in Hyper-V VM after restore or instant restore from a disk-level backup or "Failed to get the ID of the boot disk" error
Acronis Cyber Protect Cloud: Recovery of a deleted private channel fails with "A backup agent error: 'Channel was not restored'"
Acronis Cyber Protect Cloud: Error "The user does not belong to the group ancestors" While Browsing the Data in Web Restore
Acronis Cyber Protect: recovered machine fails to boot with BSOD c00002e2
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: "External IDs conflict for >1 credentials objects" when specifying credentials for a shared folder
Acronis Cyber Backup 12.5, Acronis Cyber Protect Cloud: Files are 0 Bytes after download if they have reparse points attribute
Acronis Cyber Backup Integration with Plesk/cPanel: mounting a recovery point fails if backup contains exclusions
Acronis Cyber Protect Cloud for Plesk: Cannot see the content of a recovery point with user account in self-service mode
Acronis Cyber Protect Cloud: Recovery of a deleted Microsoft Teams team fails with "Resource does not exist or one of its queried reference-property objects are not present"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of mailboxes fails with "Insufficient rights for PowerShell command execution 'Get-User'"

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Linux-based bootable media does not support PERC RAID controllers
Acronis Cyber Protect: Recovery from Acronis Cloud with bootable media cannot be started with "The selected location does not have any backup data" message when using registration token
Acronis Cyber Protect Cloud: Unable to open iSCSI target in bootable media with "iscsiadm: no records found"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V VM fails to boot from bootable media with "The image's hash and certificate are not allowed (DB)"
Acronis Cyber Protect Cloud: Bootable media creation on macOS fails with "Failed to create bootable media by using Apple Software Restore"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Linux Bootable media - Kernel panic - VFS: Unable to mount root fs on unknow-block(1,0)

Technical Questions & Known Solutions - Device Control

Acronis DLP (Device Control module in Acronis Cyber Protect): Blue Screen of Death (BSoD) after the installation of agent
Acronis DLP: various applications fail to start with 'The application was unable to start correctly (0xc0000142)' error
Acronis DLP: "The description for Event ID 260 from source DLDAgent cannot be found." errors are registered in Application event log
Acronis Cyber Protect: Adobe Acrobat does not start if Device Control is enabled in protection plan
Acronis Cyber Protect Cloud: BSOD with "DRIVER_POWER_STATE_FAILURE" error
Acronis DLP: How to resolve the issue of DeviceLock detecting authorized devices as keyloggers
Acronis DeviceLock DLP, Acronis DLP (Device Control module of Acronis Cyber Protect Cloud): Memory leaks
Acronis DLP: BSOD on Hyper-V host due to Device Control
Acronis DLP: an application fails to start or runs slowly
Acronis DLP: VirtualBox not starting
Acronis DLP: Google Chrome browser application crashes

Technical Questions & Known Solutions - Antimalware Protection

Acronis Cyber Protect Cloud: Network-isolation-unit component is taking a lot of CPU resources
Acronis Cyber Protect Home Office, Acronis Cyber Protect: How to report False Positive and False Negative cases
Acronis Cyber Protect Cloud: Windows goes to BSOD with error "DPC_WATCHDOG_VIOLATION" after C23.02 release
Acronis Cyber Protect: #CyberFit score becomes "Poor" after agent update to C23.03
Acronis Cyber Protect Cloud: Active Protection service cannot be started on Windows 7
Acronis Cyber Protect Cloud: multiple alerts "Failed to apply Active Protection policy" are generated on various devices
Acronis Cyber Protect Cloud : Acronis Active Protection and Acronis Cyber Protection service fail to start due to Error 577
Acronis Cyber Protect Cloud: Enhanced Security option can't be disabled
Acronis Cyber Protect Cloud: Multiple e-mails "Malicious URL blocked" about unknown machines
Acronis Cyber Protect: Threat feed details are not loading
Acronis Cyber Protect: PUPs (potentially unwanted programs) detection by On-demand Scan
Acronis Cyber Protect Cloud: URL Filtering is blocking cameras
Acronis Cyber Protect Cloud: Microsoft Security Essentials interferes with Acronis Cyber Protection
Acronis Cyber Protect: Dentrix software is flagged as suspicious by Active Protection
Acronis Cyber Protect Cloud: Cyber Protection Monitor doesn't show Antivirus & Antimalware protection
Acronis Cyber Protect: URL filtering does not block website from the blocklist on Google Chrome

Technical Questions & Known Solutions - Vulnerability Assessment and Patch Management

Acronis Cyber Protect: Vulnerability scan finishes with "Vulnerability Assessment has failed due to error in Windows Updates"
Acronis Cyber Protect: Vulnerability assessment or patch management finishes with "Windows Update Agent returned an error 0x80072efd"
Acronis Cyber Protect Cloud: Install patches icon is replaced with a question mark for a detected vulnerability
Acronis Cyber Protect Cloud: Patch management automatically upgrades machine to Windows 11
Acronis Cyber Protect: Patch management or Vulnerability assessment activities fail with "Failed to parse pending updates JSON fallback"
Acronis Cyber Protect Cloud: Vulnerability assesment activity completes with warning "PmWinUpdatesPaused"

Technical Questions & Known Solutions - Other Issues

Acronis Cyber Protect: how to fix corrupted archives in network locations
Acronis Cyber Protect: Mobile application is not available in Google Play on Android 11, 12, 13
Acronis Cyber Protect: Alert "Protection plan has been revoked from device due to a licensing issue"
Acronis Cyber Protect Cloud: Troubleshooting "Cyber Protection (or Active Protection) service is not responding" and "Active Protection service is not running" alerts
Acronis Cyber Protect Cloud: machine is offline in Cyber Protection console
Using OpenSSL to troubleshoot connection issues caused by firewalls and DPI software
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Cyber Protect Cloud: Search Function in Management Portal not Showing All Results
Acronis Software: Troubleshooting Application Crashes
Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Spotting and fixing hardware I/O errors (disk errors) on Linux
Acronis Cyber Protect Cloud: Backup succeeded with warning: "Windows error: (0x800700E1) The operation could not be completed because the file contains a virus or potentially unwanted software."
Acronis Cyber Protect Cloud: atp_database_mirror.exe consumes a lot of network bandwith and disrupts network connectivity
"Backup finished with warning", "Activity finished with warning", "Activity failed" alerts
Acronis Cyber Protect Cloud: Replication fails with “The password for the protected backup is incorrect” after C23.02 release
Microsoft VDI collection creation does not work if Agent for Hyper-V is installed
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Home Office, Acronis Cyber Protect Cloud: Machine fails to boot because of missing ngelam.sys
"Backup/Activity is not responding" alert
Acronis Software: Troubleshooting application lockups
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: incorrect cloud storage usage
Acronis software creates a temporary file during snapshot
Acronis Cyber Backup: troubleshooting synchronization issues between Agents and Management Server
Acronis Cyber Protect: file_protector.sys or file_tracker.sys consumes a lot of RAM
Acronis software: How to troubleshoot EWS connection by using EWSEditor
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect Cloud: Service consoles are inaccessible after enabling self-service
Acronis Cyber Protect Cloud: Account with 2FA enabled cannot authenticate to the PDS Creation Tool (crash)
Acronis Cyber Protect Cloud: Backup deletion fails with "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list"
Acronis Cyber Protect Cloud: Acronis task manager service is consuming high amount of CPU and multiple warnings are shown in Acronis Console.
Acronis Cyber Protect Cloud: which URL to choose for login
Acronis Cyber Protect Cloud: 4 instances of mmsmonitor.exe
Acronis Cyber Protect, Acronis Cyber Backup: Installation of third-party Antivirus fails if Acronis Agent is installed
Acronis Cyber Protect Cloud: BSOD caused by "Fltsrv.sys"
Acronis Cyber Protect Cloud: Modern Standby Mode doesn't work on the machines with enabled Device Control/Advanced DLP features
Acronis Cyber Protect Cloud: Excessive RAM usage after Agent update to C22.10
Acronis Cyber Protect Cloud: Grant the 'Full Disk Access' permission to the Cyber Protection agent
Acronis Cyber Protect: Difference between Bytes saved and Bytes processed in backup activities
Acronis Cyber Protect Cloud: SharePoint site is not listed in Site collections section
Acronis Cyber Protect Cloud: Local Agent for Microsoft 365 does not support multi-factor authentication
Acronis Cyber Protect Cloud: Performance issues on US5 DC
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Cyber Protection Monitor is started for each user session on Windows machine with multiple user accounts and Agent installed and causes resources overuse
Acronis Cyber Protect, Acronis Cyber Backup: SnapAPI issues on Linux with kernel 5.8
Acronis Cyber Protect Cloud, Acronis Cyber Backup: activity fails with "Instance '<name>' is skipped because it is already being backed up." or "The backup of database <name>' located on Exchange server <name> was skipped."
Acronis Cyber Protect Cloud: how to change port 9999
Acronis Cyber Protect Cloud: Activity fails with an error "invalid_grant", "couldn't get upstream token, failed to get upstream token provider" or "couldn't get upstream token, the agent is not registered with an upstream server"
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect Cloud: How to whitelist Acronis traffic in Fortinet FortiGuard Application Control Service
Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"

Troubleshooting

Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Protect Cloud: access ports and hostnames
Acronis Cyber Protect, Acronis Cyber Backup: Cleanup Utility
Acronis Cyber Protect Cloud: Registering backup agent manually
Acronis Scheduler Manager and how to collect debug logs
Acronis cloud certificate location
Acronis Cyber Protect: VSS writer has failed to process the snapshot
Acronis Cyber Protect Cloud: Activity fails with "Failed to connect to the Agent Core service on this machine"
Acronis Cyber Protect: Troubleshooting failing "Updating Cyber Protect definitions" activities
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
How to check whether Acronis DLP (Data loss prevention) Agent is causing issues
Acronis Cyber Protect: C2C backup of Microsoft 365 items is slower than expected due to Microsoft throttling
Acronis Cyber Protect, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Protect Cloud: Collecting tcpdump in Acronis Linux
Acronis Cyber Protect Cloud: Agent auto-update or remote update fails with "One or several critical issues are found"
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
Acronis Cyber Protect Cloud: Laptop doesn't wake up from sleep mode after agent installation
Acronis Cyber Protect Cloud: Troubleshooting "Fatal error during installation" by agent auto-update and remote update
Acronis Cyber Protect Cloud plugin for ConnectWise Automate: how to collect debug logs for ConnectWise Automate plugin
Acronis Cyber Protect: Backup of VMware ESXi VMs fails with "Failed to authenticate with the guest operating system using the supplied credentials"
Acronis Cyber Protect 15, Acronis Cyber Protect Cloud: Activity fails with "DNS hostname resolution error"
Usage is empty after the upgrade to Acronis APS 2.6 (build 2708)
Acronis Cyber Protect: troubleshooting performance issues in Microsoft Office software when Agent is installed
Acronis Cyber Protect Cloud: Troubleshooting stuck "Updating Cyber Protect definitions" activities
Acronis Cyber Protect Cloud: Backup fails with "Operation failed due to a temporary issue in the cloud storage" and "Object is invalid" errors
Acronis Cyber Protect Cloud: Troubleshooting cscript issues
Acronis Cyber Protect: Snapapi fails to build on CloudLinux 7 with a hybrid kernel
Acronis Cyber Protect Cloud: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Protect Cloud: Troubleshooting HDD Detection Issues
Acronis Cyber Protect Cloud Integration with Plesk: Restored mailbox is not available via Roundcube
Acronis Cyber Protect Cloud: printer issues when Agent is installed
Acronis Cyber Protect: SQL backup fails with "Unable to find an object that meets the following criteria"