Acronis Cyber Protect 15

Technical Questions & Known Solutions

Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Troubleshooting login to web console issues
Acronis Cyber Protect: how to fix corrupted archives in network locations
Acronis Cyber Protect: Alert "Protection plan has been revoked from device due to a licensing issue"
Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Acronis Software: Troubleshooting Application Crashes
Acronis Cyber Protect, Acronis Cyber Backup: how to delete incomplete backups from Cloud Storage
Acronis Software: Troubleshooting application lockups
Acronis Cyber Protect, Acronis Cyber Backup: Installation of third-party Antivirus fails if Acronis Agent is installed
Acronis Cyber Protect, Acronis Cyber Backup: "An activity with ID = '...' cannot be found" error
Using OpenSSL to troubleshoot connection issues caused by firewalls and DPI software
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Spotting and fixing hardware I/O errors (disk errors) on Linux
Acronis Cyber Protect: Troubleshooting hardware resources overuse (high CPU, memory usage) and performance issues
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Cyber Protect: Backup and other operations fail with "Request to cloud storage ':80/api/1/rpc/' has failed"
Acronis Cyber Protect Cloud: cloned machine is not listed in Devices
Acronis software: How to troubleshoot EWS connection by using EWSEditor
Acronis Cyber Protect: VM backup or running VM from backup fails with "The specified module could not be found" if Microsoft Visual C++ 2017 Redistributable is not installed with VMware VDDK 7.0
Acronis Cyber Protect 15: Acronis Agent Core Service fails to start due to corrupted configuration files
Acronis Cyber Protect: Error "The following quota is reached" when using Cloud Deployment
Acronis Cyber Protect Cloud, Acronis Cyber Backup: incorrect cloud storage usage
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect: Backup to Acronis Cloud fails with "Access to Cloud storage is denied", "Request to cloud storage has failed with code 504", and "The request failed: Status 503"
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect: Activity fails with "An internal error. Please contact the support team"
Acronis Cyber Protect Cloud: Backup deletion fails with "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list"
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Cleanup by number of backups results in one extra backup
Acronis Cyber Protect 15: Management Server activation fails with "Registration file is already in use" although the Management Server has never been registered in Cloud
Acronis Cyber Protect: deleted archive is shown in backup location and attempt to delete it fails with "Cannot find archive 'ID'
Acronis Cyber Backup: P2V and V2P migration of machines with LVM
Acronis Cyber Protect, Acronis Cyber Backup: SnapAPI issues on Linux with kernel 5.8
Acronis Cyber Protect: Attempt to remove backup or recover files fails with "The machine is offline or is not available"
Acronis Cyber Protect 15: Slow loading of recovery points under Devices - Recovery
Acronis Cyber Protect Cloud: Unable to install LogMeIn / Bitdefender AV after Agent update to 12.5.22210 and higher
Acronis Cyber Protect 15: Multiple 'Cyber Protection (or Active Protection) service is not responding' alerts after reboot
Acronis Cyber Protect: Cloud storage usage doesn't update in Management portal
Acronis Cyber Protect 15: management server activation fails with "Login failed" while the same credentials are accepted by Acronis Account
Acronis Cyber Protect: Backups are not available after deleting the location and re-adding it in Management Portal
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Cyber Protection Monitor is started for each user session on Windows machine with multiple user accounts and Agent installed and causes resources overuse
Acronis Cyber Backup, Acronis Cyber Protect: tape erase operation fails with "The parameter is incorrect" error
Acronis Cyber Protect: applying protection plan fails with "Protection plan conflict detected"
Acronis Cyber Protect: "Scheduler failed to run task with GUID 'X' because of error 2" errors in Windows Event Log
Acronis Cyber Protect: Backup scanning fails with "cause": "Failed to scan volume. Some error in AV scan callback"
Acronis Cyber Protect: file_protector.sys or file_tracker.sys consumes a lot of RAM
Acronis Cyber Protect 15: Login to Cyber Protect Console fails because Acronis Management Server Service and ZeroMQ Gateway Service are not getting started
Acronis Cyber Protect 15: error "At least two drives must be specified in multistreaming options" when editing or creating a protection plan after upgrade
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: additional tape is required for retention rules to work if one backup per tape is used
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis Cyber Protect Cloud: Error “List index is out of range” is shown on US2 or US5 DCs
Acronis Cyber Protect Cloud: Incorrect protected devices count in Account management console after C21.01 release
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect 15: Off-host data processing plans fail with timeout error if several backups/locations are selected
Acronis Cyber Protect: C2C backup archive size is larger than expected
Acronis Cyber Protect 15: Name column is not expandable
Acronis Cyber Protect 15: saving protection plan fails with "HTTP request failure for URL "/api/credentials_store/v2/credentials" if non-English SQL server is used
Acronis Cyber Protect: Cyber Protection Monitor shows "Protection plan not applied" status when protection plan without backup is applied to device
Acronis Cyber Protect: non-existing backup plans are still running on workloads after C22.04 release
Acronis Cyber Protect: troubleshooting performance issues in Microsoft Office software when Agent is installed
Acronis Cyber Protect: C2C activity fails with "A backup agent error: 'nothing is processed in protection applying'"
Acronis Cyber Protect: Many "Running smart recommended actions" activities in pending or failed state
Microsoft VDI collection creation does not work if Agent for Hyper-V is installed
Acronis Cyber Protect 15: Tape pools are missing after update to builds 26981 and 27009
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error
Acronis Cyber Protect Cloud: After selecting the location "Temporary registration: do not enable for any tenants", Disaster Recovery and other services are not available.
Acronis Cyber Protect 15: Getting offline unregistration confirmation file hangs
Acronis Cyber Protect: VM name is not displayed in email notifications for VM backup
Acronis Cyber Protect: Difference between Bytes saved and Bytes processed in backup activities
Acronis Cyber Protect: Word.exe does not start on the agent machine after cyber definitions update
Acronis Cyber Backup, Acronis Cyber Protect: tape size is smaller than the declared tape capacity
Acronis Cyber Protect 15: Unable to add any Active Directory user to Accounts