Acronis Cyber Protect 15

Technical Questions & Known Solutions

Acronis Cyber Protect Cloud: Unable to install LogMeIn / Bitdefender AV after Agent update to 12.5.22210 and higher
Acronis Cyber Protect: file_protector.sys or file_tracker.sys consumes a lot of RAM
Acronis Cyber Protect: Error "The following quota is reached" when using Cloud Deployment
Acronis Cyber Protect 15: Unable to add any Active Directory user to Accounts
Acronis Cyber Protect: Mobile application is not available in Google Play on Android 11, 12, 13
Acronis Cyber Protect: The confirmation window is not displayed on the agent machine when you try to connect to a mac device
Acronis Cyber Protect: Backups are not available after deleting the location and re-adding it in Management Portal
Acronis Cyber Protect Cloud: Incorrect protected devices count in Account management console after C21.01 release
Acronis Cyber Protect 15: Getting offline unregistration confirmation file hangs
Acronis Cyber Protect 15: Off-host data processing plans fail with timeout error if several backups/locations are selected
Acronis Software: Troubleshooting Application Crashes
Acronis Cyber Protect: how to fix corrupted archives in network locations
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Troubleshooting login to web console issues
Acronis Software: Troubleshooting application lockups
Acronis Cyber Backup: P2V and V2P migration of machines with LVM
Acronis Cyber Protect 15: Accessing Cyber Protect web console fails with error "Connection failed"
Acronis Cyber Protect 15: Daily Recap Emails Show Incorrect Time after Update
Acronis Cyber Protect: Alert "Protection plan has been revoked from device due to a licensing issue"
Acronis Cyber Protect, Acronis Cyber Backup: VM replication is stuck at 100%
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error
Acronis Backup: Troubleshooting Pre/Post Commands Issues
Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Acronis Cyber Protect: Acronis services are not running or connection to Acronis Agent fails with "Failed to establish local connection"
Acronis Cyber Protect: C2C backup archive size is larger than expected
Acronis Cyber Protect, Acronis Cyber Backup: how to delete incomplete backups from Cloud Storage
Acronis Cyber Backup, Acronis Cyber Protect: tape erase operation fails with "The parameter is incorrect" error
Acronis Cyber Protect: Backup and other operations fail with "Request to cloud storage ':80/api/1/rpc/' has failed"
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect 15: Adding the second device makes the first one disappear
Acronis Cyber Protect: "Scheduler failed to run task with GUID 'X' because of error 2" errors in Windows Event Log
Acronis Cyber Protect 15: Off-Host Validation and Cleanup Fail to Start as Scheduled with "Job doesn't fit into currently loaded job list" Error Message
Acronis Cyber Protect: Backup scanning fails with "cause": "Failed to scan volume. Some error in AV scan callback"
Acronis Cyber Protect 15: Management Server activation fails with "Registration file is already in use" although the Management Server has never been registered in Cloud
Acronis Cyber Protect: Activity fails with "An internal error. Please contact the support team"
Acronis Cyber Protect: troubleshooting performance issues in Microsoft Office software when Agent is installed
Acronis Cyber Protect: Acronis Linux-based Bootable Media doesn't boot on QEMU/KVM virtual machines that use Cirrus virtual video adapter
Acronis Cyber Protect: non-existing backup plans are still running on workloads after C22.04 release
Acronis Cyber Protect: Attempt to remove backup or recover files fails with "The machine is offline or is not available"
Using OpenSSL to troubleshoot connection issues caused by firewalls and DPI software
Acronis Cyber Protect 15: Login to Cyber Protect Console fails because Acronis Management Server Service and ZeroMQ Gateway Service are not getting started
Acronis Cyber Protect: VM backup or running VM from backup fails with "The specified module could not be found" if Microsoft Visual C++ 2017 Redistributable is not installed with VMware VDDK 7.0
Acronis Cyber Protect Cloud, Acronis Cyber Backup: incorrect cloud storage usage
Acronis Cyber Protect: Backup to Acronis Cloud fails with "Access to Cloud storage is denied", "Request to cloud storage has failed with code 504", and "The request failed: Status 503"
Microsoft VDI collection creation does not work if Agent for Hyper-V is installed
Acronis Cyber Protect 15: saving protection plan fails with "HTTP request failure for URL "/api/credentials_store/v2/credentials" if non-English SQL server is used
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect 15: Acronis Agent Core Service fails to start due to corrupted configuration files
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Cleanup by number of backups results in one extra backup
Acronis Cyber Protect 15: error "At least two drives must be specified in multistreaming options" when editing or creating a protection plan after upgrade
Spotting and fixing hardware I/O errors (disk errors) on Linux
Acronis Cyber Protect Cloud: Backup deletion fails with "You try to delete an already deleted archive. Probably list of archives is outdated. Press refresh vault to get the actual archive list"
Acronis Cyber Protect, Acronis Cyber Backup: "An activity with ID = '...' cannot be found" error
Acronis Cyber Protect: Cloud storage usage doesn't update in Management portal
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: additional tape is required for retention rules to work if one backup per tape is used
Acronis Cyber Protect 15: management server activation fails with "Login failed" while the same credentials are accepted by Acronis Account
Acronis Cyber Protect, Acronis Cyber Backup: SnapAPI issues on Linux with kernel 5.8
Acronis software: How to troubleshoot EWS connection by using EWSEditor
Acronis Cyber Protect 15: Slow loading of recovery points under Devices - Recovery
Acronis Cyber Protect: Many "Running smart recommended actions" activities in pending or failed state
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15: Cyber Protection Monitor is started for each user session on Windows machine with multiple user accounts and Agent installed and causes resources overuse
Acronis Cyber Protect Cloud: cloned machine is not listed in Devices
Acronis Cyber Protect 15: Tape pools are missing after update to builds 26981 and 27009
Acronis Cyber Protect 15: Name column is not expandable
Acronis Cyber Protect: applying protection plan fails with "Protection plan conflict detected"
Acronis Cyber Protect: VM name is not displayed in email notifications for VM backup
Acronis Cyber Protect 15: Multiple 'Cyber Protection (or Active Protection) service is not responding' alerts after reboot
Acronis Cyber Protect: Cyber Protection Monitor shows "Protection plan not applied" status when protection plan without backup is applied to device
Acronis Cyber Protect Cloud: After selecting the location "Temporary registration: do not enable for any tenants", Disaster Recovery and other services are not available.
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: opening web console fails with "Bad gateway"
Acronis Cyber Protect: Difference between Bytes saved and Bytes processed in backup activities
Acronis Cyber Protect 15: Hanging activity cannot be canceled after Agent is deleted
Acronis Cyber Protect: C2C activity fails with "A backup agent error: 'nothing is processed in protection applying'"
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis Cyber Backup, Acronis Cyber Protect: tape size is smaller than the declared tape capacity
Acronis Cyber Protect: Word.exe does not start on the agent machine after cyber definitions update