Acronis Cyber Files

Articles related to Acronis Cyber Files (formerly Acronis Files Advanced)

User guide

FAQs & Hot Topics

Acronis Mobility: Technical Support & Maintenance Guide
Acronis Cyber Files: FAQ
Acronis Cyber Files Evaluation FAQ
Acronis Mobility Products: Maintenance FAQ

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

Heartbleed Bug and Acronis Software
Mobile Access
Available languages of Acronis products
Acronis Cyber Files and Java Cryptography Extension
Home Directory support when a mobilEcho server is running on a non-default port
Third Party Software Used in Acronis Access 6.1
Acronis Cyber Files: iOS File encryption
POODLE vulnerability status for Acronis Cyber Files, MassTransit and Acronis Files Connect
Acronis Mobility products are available for purchase at the Acronis website
Third Party Software Used in Acronis Access 7
Acronis Cyber Files: Frequently Used OpenSSL Commands
Acronis Files Connect and Acronis Cyber Files: mobile client requirements
SharePoint 2010 permissions for enumerating sub-sites
Mobility products and localized support availability
Acronis File Access products: importance of updating / upgrading your software
Acronis Cyber Files: Uninstalling LibreOffice causes the Access Tomcat server to become unreachable
SharePoint 2007 permissions for enumerating sub-sites
Acronis Cyber Files will not start on servers without the English Language pack
INFO: Where are macOS CrashReporter logs saved?
Third-party software used in Acronis Cyber Files and Acronis Cyber Files Cloud

How-tos

How can I change the location of activEcho's FileStore?
How can I set mobilEcho and activEcho to listen on the same port (multi-homing)?
Acronis Cyber Files: How to migrate S3 storage to another S3 storage
Mobile Access: Configuring Your First Gateway Server and Data Source
Acronis Mobility: finding product license key
Backup and restore of iOS devices running mobilEcho
Acronis Cyber Files Cloud and Acronis Cyber Files for iOS: Touch ID/Face ID not working
Fixing your Data Sources if the Gateway Server and Access Server go out of sync
How to purchase Acronis products
Acronis Mobility: Checking Product Version
mobilEcho: Adding an SSL User Identity Certificate to mobilEcho for HTTPS Reverse Proxy authentication
Acronis Cyber Files: Reverting Java to a supported version
Acronis Cyber Files: How To Change The PostgreSQL Database Password
Upgrading to Acronis Cyber Files app for Android 23.100
Acronis Cyber Files: Collecting iOS Crash Logs
Acronis Mobility: Finding an iOS App's Bundle Identifier
Acronis Cyber Files: Setting And Configuring Sync & Share for Mobile Users
Acronis Cyber Files: Increasing the maximum number of characters usable by the Web Client
Setting the minimum allowed mobilEcho client version on a mobilEcho server
Acronis Cyber Files for iOS: only users with assigned MAM or MDM policy can enroll with Intune managed app
mobilEcho: Copying Multiple Files with Clipboard

Technical Questions & Known Solutions - Other Issues

Heartbleed Bug and Acronis Software
Acronis Access Advanced: Connection to the Gateway Cluster Is Refused When Configuring Load Balancing
Acronis Cyber Files will not start on servers without the English Language pack
activeEcho: After Downloading A File From The Server, The Client Repeatedly Uploads The Same File
Acronis Mobility products cannot be registered
Acronis Cyber Files: Acronis Cyber Files Desktop agent for Mac doesn't start after update to macOS 12.3
Acronis File Access Products: "The connector cannot start since the specified port value of [-1] is invalid" Error
Tomcat service may not start after incomplete Java update applied via SCCM
Acronis Cyber Files Gateway: Troubleshooting Server Issues
Acronis File Access Products: filenames corrupted after download using the Access Web Client
Quickoffice "Save Back" feature fails on iOS 7
Acronis Cyber Files: Uninstalling LibreOffice causes the Access Tomcat server to become unreachable
POODLE vulnerability status for Acronis Cyber Files, MassTransit and Acronis Files Connect
Acronis Cyber Files: Connection from a mobile client fails with "Invalid Signature (2148073478)"
mobilEcho: Issue with Registering Devices & Accessing Shares in MobileIron AppConnect
Acronis Cyber Files for iOS: users cannot get files via Document Provider Extension
Acronis Access: Desktop Client Upgrade to Acronis Access Advanced 7 Fails with "Setup has detected multiple versions of Acronis Access Client, and cannot upgrade"
Acronis Cyber Files: Failed To Export Temporary Certificate Store
Fixing your Data Sources if the Gateway Server and Access Server go out of sync
Acronis Cyber Files for iOS: users cannot copy files bigger than 2 GB between different servers (MobileIron, AppTunnel)

Troubleshooting

Acronis Cyber Files: MobilEcho links not working on Acronis Cyber Files app for Android