Acronis Cyber Backup 12.5

All articles related to Acronis Cyber Backup 12.5 Standard and Advanced.

User guide
Command-Line Reference

FAQs & Hot Topics

List of support options for Acronis products
Upgrade to Acronis Cyber Backup 12.5 Advanced
Upgrade to Acronis Cyber Backup 12.5 Standard
Acronis Active Protection: Frequently Asked Questions
Acronis Cyber Backup 12.5: how to download a free upgrade
Acronis Cyber Backup 12.5: licensing and upgrade/downgrade FAQ
Acronis Cyber Backup 12.5: FAQ

Security Updates

Acronis Products: the latest security patches

Licensing, Requirements, Features & More

How to find the serial number of your Acronis product
Acronis Cyber Protect Cloud: access ports and hostnames
Receiving Upgrade Licenses for Acronis Business Products
Acronis Cyber Backup 12.5: Acronis Cyber Files FAQ
vCloud Air support
Acronis Backup Software: 32-Bit UEFI Devices Support Limitation
Acronis Bootable Media displays wrong drive letters
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Simplified file naming is not supported
Available languages of Acronis products
Acronis Cyber Protect: Storage Spaces Direct (S2D) support
Acronis Cyber Backup 12.5: Linux components, services, and processes
Acronis Cloud security and privacy
Acronis Cyber Backup 12.5, Acronis Cyber Protect 15: Changing machine's IP address and joining domain after product installation
Acronis Cyber Protect, Acronis Cyber Backup: supported VMware vSAN versions
Difference between Acronis Cyber Backup 12.5 Standard, Acronis Cyber Backup 12.5 Advanced and Acronis True Image 2020
Acronis Backup software: NFS shares support
Acronis Software: exclude program folders and executables from antivirus and other security programs
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Microsoft 365 protection
Archive Compression in Acronis Products
Installing Acronis Cyber Protect 15 and Acronis Snap Deploy 6 on the same machine
Third-party software used in Acronis Cyber Backup 12.5
How to download Acronis bootable media ISO
Acronis Software: Acronis Active Protection creates files with .ENCRYPTED extension
Acronis Cyber Protect Advanced, Acronis Cyber Backup Advanced: Acronis Hardware Compatibility Tool for tape devices
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Proxy with authentication is not supported
Acronis software: Windows mapped network drives are not supported
Compatibility of Acronis Backup Software with Encryption Software
Windows 8 support in Acronis products
Installing Acronis Cyber Backup and Acronis Snap Deploy on the same machine
Acronis Cloud Storage: list of supported countries
Acronis Cyber Protect, Acronis Cyber Backup: Virtual machine appears twice in the Devices list
Difference between Acronis Cyber Backup Advanced 12.5 and Acronis Backup Advanced 11.7
Acronis Universal Restore
Acronis Backup 12.5 renamed to Acronis Cyber Backup 12.5
Acronis Cyber Backup: hardware supported by Linux-based bootable media
Acronis Cyber Protect: Disk backup and Microsoft Exchange or SQL backup are performed in queue
Acronis Cyber Protect: KVM support
Acronis Cyber Backup and Acronis Snap Deploy Comparison
Acronis Cyber Backup, Acronis Cyber Protect: tape size is smaller than the declared tape capacity
Acronis Cyber Backup 12.5: 5GB of Cloud Storage subscription for free
EFI-based operating systems support in Acronis products
Difference between Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5
Difference Between Acronis Cyber Backup 12.5 and Acronis Backup 11.7 Standard
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: SAP HANA backup
Hybrid drives are not supported in Acronis bootable environment
Backup archive compatibility across different product versions
Acronis Products: Windows Server 2012 support
Acronis Cyber Backup 12.5 compatibility with NeoKylin products
USB 3.0 support in Acronis products
Acronis Products: the latest security patches

How-tos

How to find the serial number of your Acronis product
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error
How to turn off the automatic renewal of a subscription
Acronis Cyber Backup Advanced: Changing the TapeLocation Folder
Acronis Cyber Backup Advanced 12.5: How to rebuild deduplication database
Acronis Cyber Protect, Acronis Cyber Backup: how to set up Gmail as Email server
Acronis Cyber Backup: Backing up IBM Lotus Domino Server
Acronis Cyber Backup, Acronis Cyber Protect: tape erase operation fails with "The parameter is incorrect" error
Acronis Cyber Protect, Acronis Cyber Backup: updating to the latest build
Acronis Cyber Protect, Acronis Cyber Backup: How to configure DatevNet proxy settings
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Cyber Backup 12.5: Creating WinPE Bootable Media with custom Personal vault
Upgrade to Acronis Cyber Backup 12.5 Standard
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to add a backup location that is not listed in Backups
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to restore files from backups of NTFS volumes with Windows native Data Deduplication
Acronis Cyber Backup Advanced: How to Disable SSL Encryption on Acronis Storage Node
Acronis Cyber Backup 12.5 and 11.7: recommendations for backing up Hyper-V Replica VMs
Acronis Cyber Backup 12.5: how to manually clean up Activities
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Discovering source and target hosts for VMware virtual machine replication
Backing Up a NAS Unit
Acronis Cyber Backup, Acronis Cyber Protect: Pre-backup tape inventory
Acronis Cyber Backup 12.5: how to view all properties of a device
Acronis Cyber Backup 12.5: How to run backup task using batch file
Acronis Cyber Backup 12.5: Downloading Logs
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to check if Acronis Bootable Media is loaded in UEFI or legacy BIOS mode
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: how to disable Cyber Protection Monitor
Making Acronis Products Compatible with Antivirus Software
Acronis Cyber Backup 12.5: Certificate check during installation
Acronis Cyber Backup 12.5: how to set up Acronis Management Server for using PostgreSQL
How to collect procmon logs as part of backup plan using scripts in pre/post commands
Acronis Cyber Backup: Managing Throttling Policies When Working with Exchange
Acronis Cyber Backup 12.5 and 12: unattended installation
Files Sync&Share: getting started
Acronis Cyber Backup: How to reset credentials for SQL/Exchange
How to enlarge the root file system of a Virtual Appliance
Acronis Cyber Protect Cloud, Acronis Cyber Backup: how to back up a mobile device
Acronis Cyber Backup 12.5: How to rename a backup location
Creating an MS Installer Log of Acronis Software
Acronis Cyber Protect: Migrating Machines to Amazon EC2 and Microsoft Azure
How to collect system report on macOS
Acronis Cyber Backup 12.5: Updating proxy server settings for Management Server
Acronis Cyber Protect, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Backup: how to recall access permissions from Acronis Cyber Backup service when removing Google Workspace tenant
Acronis Cyber Backup: Applying Universal Restore on DELL PowerEdge R430 with Windows Server 2008R2 SP1
Acronis Cyber Backup 12.5 (cloud deployment): how to delete units
Changing Keyboard Language in Acronis Bootable Media
How to change startup options on Apple T2 chip
Acronis Cyber Protect, Acronis Cyber Backup: How to continue backing up to an existing archive with a new backup plan
Acronis Cyber Protect, Acronis Cyber Backup: How to back up domain controller

Technical Questions & Known Solutions - Installation, Update

Acronis Protect 15, Acronis Cyber Backup 12.5: Error "No connection to the update server" during Check for updates
Acronis Cyber Backup: Troubleshooting Installation Issues
Acronis Cyber Backup: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Restricted Installation of Devices
Acronis Cyber Protect: Agent installation on a Domain controller fails with the error: "Failed to get SID of group '....."
Acronis Cyber Backup 12.5: During local agent update to build 16342 connection to Management Server fails with "Failed to connect to machine. HTTP status code: 500"
Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"
Acronis Cyber Protect: Execution of the .exe installation file must be explicitly allowed due to security settings
Acronis Cyber Backup 12.5: installation fails with "Error 1406"
Acronis Cyber Backup, Acronis Cyber Protect: Installation on Debian Fails with "Cannot execute binary file"
Acronis Cyber Protect, Acronis Cyber Backup: remote installation on Windows OS Domain Controller fails with error "The operation has failed with result '1603'"
Acronis Cyber Backup: Installation of Agent for Windows fails with error in MSI log "Failed to add user NNNNN to group 'Backup Operators'."
Acronis Cyber Backup 12.5: mass deployment or update of Agents for Windows fails
Acronis Software: Installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"
Acronis Cyber Protect: Agent installation on a Domain controller fails with the error: "The trust relationship between the primary domain and the trusted domain failed."
Acronis Cyber Protect: Installation in Linux finishes with "Failed to build the SnapAPI kernel module"
Acronis backup software: installation fails with "Failed to grant priviledge to user" or "Failed to add user to group 'Backup Operators'"
Acronis Cyber Backup: Installation fails with fatal error if Avast is installed
Acronis Cyber Backup 12.5: Remote installation of 32-bit Agent from 64-bit Management Server
Acronis Software: Installation fails with "The Windows Installer Service could not be accessed"
Acronis Cyber Protect 15 remote installation of the Acronis Agent on the Domain Controller fails with error: "The operation has failed with result '1603'"
Acronis Cyber Backup: installation on ARM-powered PC fails with "This app can't run on your PC"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "0x530128 SOAP 1.1 fault: SOAP-ENV:Client" error
Acronis Cyber Backup 12.5: installation fails on Windows Server SBS 2003 or Windows XP
Acronis Cyber Backup 12.5: Remote agent installation fails with "Internal Server Error Code: 100011"
Acronis Products: After uninstalling Acronis product the entry in software list remains.
Acronis Cyber Backup 12.5: SMTP settings are lost after update
Acronis Cyber Backup 12.5: update to build 8610 or 8650 causes errors during Acronis Management Server start
Acronis products: Installation log shows message "Failed to grab execution mutex. System error 258."
Acronis Cyber Backup 12.5: Remote installation of agent fails with error "The context handle does not match any known context handles"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation fails with "MainEngineThread is returning 1632"
Acronis Cyber Backup 12.5: remote upgrade on Windows 7 32-bit fails
Acronis Cyber Backup 12.5: installation takes a long time on Windows 8 and Windows Server 2012
Acronis business backup solutions and Acronis True Image Cannot Be Installed on the Same Machine
Acronis Cyber Protect, Acronis Cyber Backup: device does not appear in backup management console after installation
Acronis Cyber Protect Cloud, Acronis Cyber Backup: installation of Agent for SQL fails in Windows Server 2003, if Agent for Windows is already installed
Acronis Cyber Backup Advanced: How to Uninstall a Component Remotely on Multiple Machines
Acronis Cyber Backup, Acronis Cyber Protect: Hyper-V role is not recognized on a machine
Acronis Cyber Protect Cloud, Acronis Cyber Protect: "More than one Agent for Hyper-V is selected. Simultaneous update of multiple Agents for Hyper-V is not possible" error when attempting to update several Hyper-V agents at the same time
Acronis Cyber Backup 12.5: remote installation fails with "The semaphore timeout period has expired"
Acronis Cyber Backup: installation fails with "Error 0x176001e: The certificate trust verification of file 'AB64.msi' has failed"
Acronis Cyber Protect, Acronis Cyber Backup: Warning "The KB940349 update is not installed on this machine" during agent installation on Windows Server 2003
Acronis Cyber Backup 12.5: Management Server update fails with "Create database permission denied"
Acronis Cyber Backup 12.5: Acronis Management Server does not start after upgrade from v.11.7

Technical Questions & Known Solutions - Licenses and Quotas

Acronis Cyber Backup 12.5: Machine loses license if Hyper-V role is enabled
Acronis Business Products: License is not accepted
Acronis Cyber Backup: you receive "Quota exceeded" error, but do not use cloud storage
Acronis Cyber Backup 12.5: License synchronization fails with "sqlite3.IntegrityError: column id is not unique" error in logs
Acronis Cyber Protect: "Storage quota exceeded" alert and how to free up space in cloud storage
Acronis Backup 12.5: Agent for Hyper-V sporadically loses license on Hyper-V 2019
Acronis Cyber Backup: "Quota almost reached" alert
Acronis Cyber Backup 12.5: Troubleshooting license synchronization issues
Acronis Cyber Backup 12.5: server subscription license is not valid on virtual host after upgrade from v.11.7
Acronis Cyber Backup 12.5: Troubleshooting license assignment issues
"Subscription license will expire soon/expired" alerts

Technical Questions & Known Solutions - Agent Registration

Acronis Cyber Protect, Acronis Cyber Backup: Agent registration fails with "503 service unavailable" if http_proxy environment variable exists
Acronis Cyber Backup Advanced: Adding a Machine to Acronis Management Server Errors Out with "Failed to add machine to the management server"
Acronis Cyber Backup: Manual registration fails with "Registration failed because the 'Managed Machine Service' could not be reached on localhost" or "The registration failed because due to a problem on the Management Server" on Linux
Acronis Cyber Protect Cloud, Acronis Cyber Backup: manual registration of backup agent fails with “Failed to encrypt data. The system cannot find the file specified”.
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Agent registration fails with error "Could not resolve host: localhost; nodename nor servname provided, or not known" on macOS
Acronis Cyber Backup 12.5: adding a 32-bit Windows machine to management server fails with "undefined-bit installer is not found"
Acronis Cyber Backup 12.5: Error “You cannot remotely install the agent on the same machine that performs the remote installation.” when trying to add machine in console
Acronis Cyber Backup 12.5: adding machine to the management server fails with “Socket error 0xE6F03FBB50041815”
Acronis Cyber Protect, Acronis Cyber Backup: Registration on Management Server fails if network card is disconnected
Acronis Cyber Backup 12.5: Troubleshooting adding machine to Management Server failures

Technical Questions & Known Solutions - Backup

Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Backup fails with AGENT_CORE error "A socket operation was attempted to an unreachable network"
Acronis Cyber Protect, Acronis Cyber Backup: Backup Fails with "Logon failure: unknown user name or bad password"
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Apple RAID is not supported for disk/partition backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup: operation fails with "data is corrupted: CRC mismatch or internal data structures mismatch" or "The archive is corrupted"
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Backup fails with "Failed to open the backup location. Windows error: (0x80070002) The system cannot find the file specified"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The activity has failed because the machine has been shut down unexpectedly"
Acronis Cyber Backup: backup fails with "VSS writer has timed out" or "The backup has failed because 'VSS Writer' has timed out during snapshot creation."
Acronis Cyber Backup 12.5: Backup to tape fails with "One standalone tape drive have to be selected along with option 'Overwrite tape in standalone tape drive'"
Acronis Cyber Protect: Backup Fails with "There is not enough space on the volume where the snapshot storage is located"
Acronis Cyber Protect: backup fails with "Network disconnected", "The network path was not found" or "Cannot connect to the machine where network share is located"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "The snapshot creation has failed due to a hardware issue or a conflict with your disk hardware. Windows has reported the following error: The device has a bad block"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup fails with "A device attached to the system is not functioning"
Acronis Cyber Backup: incorrect drive letters in virtual machine backup
Acronis Cyber Protect: Backup of Linux machine fails with "Common I/O error" if partition table is damaged
Acronis products: backup to cloud fails with "Failed to resolve hostname"
Acronis Cyber Backup 12.5: "This machine cannot be selected directly" warning in Linux-based bootable media
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup to a network share or a removable drive fails with "The end of the file has been reached"
Troubleshooting Issues with Corrupt Backups
Acronis Cyber Protect, Acronis Cyber Backup: Interaction "Cannot find tape to continue backup" During Backup To Tape
Acronis Cyber Protect, Acronis Cyber Backup: Backup fails with "Windows error: (0x80070544) The validation information class requested was invalid"
Acronis Cyber Backup: backup completes with warning "Link target was not backed up" or "The file is out of backup scope"
Acronis Cyber Backup: Replication fails with "Cannot use this type of backup archive"
Acronis Cyber Backup 12.5: SQL database backup fails with "An invalid file has been detected"
Acronis Cyber Backup 12.5: "Failed to replace the volume" error
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'
Acronis Cyber Protect Cloud, Acronis Cyber Backup: "The credentials for 'path' are incorrect." or "The user name or password is incorrect"
Acronis Cyber Backup 12.5: backup of macOS Catalina (10.15) fails with "Internal error: mount point required for file-level backup"
"Backup failed" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Could not connect"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Activity finishes with "The activity has been canceled due to the closed backup window"
Acronis Cyber Protect: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
Acronis Cyber Backup 12.5: Troubleshooting mailbox backup failure
Acronis Cyber Backup 12.5: after disabling all but TLSv1.2 protocols SQL application-aware backup fails with warning "Failed to collect the metadata of the SQL Server databases selected for backup."
"Backup is corrupted" alert
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup of ESXi virtual machines fails with "You do not have access rights to this file"
Acronis Cyber Protect 15: agentless backup of VM with VHDS disk fails with "Unknown format of the virtual disk."
Acronis Cyber Backup: Backup fails with "Access to the file is denied"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: scheduled backups do not start in Linux
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with 'Common I/O error'
Acronis Cyber Backup 12.5: full backup is created on the first day of each month with "Weekly full, Daily incremental" scheme
Acronis Cyber Backup 12.5: Mac backup fails with "Unsupported file system"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V Virtual Machines are Unavailable during Snapshot Creation
Acronis Cyber Protect: Backup fails with "Illegal operation attempted on a registry key that has been marked for deletion"
Acronis Cyber Backup 12.5: next backup status turns to 'Not scheduled" after changing "Upon time since last backup"
Acronis Cyber Backup 12.5: backup fails with "Cannot resolve the template script"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: backup fails with "Failed to establish connection with cloud storage. This may happen due to a blocked port or other network issue."
Acronis Cyber Protect 15, Cyber Backup 12.5: Backup to tape fails with "The storage media is write protected" if tape is LTFS-formatted
Acronis Backup for VMware: Collecting Logs for Cloud Backup Issues
[Fixed] Acronis Cyber Backup 12.5: ESXi configuration backup fails with "too many SQL variables" or "Command definition 'SELECT ...' not found."

Technical Questions & Known Solutions - Restore

Acronis Cyber Backup: macOS Catalina does not boot after restore
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of mailboxes fails with "Insufficient rights for PowerShell command execution 'Get-User'"
Acronis Cyber Backup: Recovery of an Exchange database fails with "It is not allowed to overwrite database during recovery"
Acronis Cyber Backup 12.5: Hyper-V Generation 2 VM is restored as Generation 1 VM after agent-based backup
Acronis Cyber Backup 12.5: Hyper-V replica virtual machine is inconsistent after recovery
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Protect Cloud: Recovery of a deleted Microsoft Teams team fails with "Resource does not exist or one of its queried reference-property objects are not present"
Acronis Cyber Backup 12.5: Recovered RedHat 7.2 fails to start if one of dynamic volumes was not backed up
Acronis Cyber Backup Advanced: Cannot Browse the Mailbox Contents in a Database Backup or Recover Mailbox Items from This Backup to PST Because the Exchange Libraries for ESE are Not Found or Have Another Version
Acronis Cyber Backup 12.5, Acronis Cyber Protect Cloud: Files are 0 Bytes after download if they have reparse points attribute
Acronis Cyber Protect Cloud, Acronis Cyber Backup: VM recovery fails with "The disk configurations of the backed-up machine and the target machine differ"
Acronis Cyber Protect Cloud, Acronis Cyber Backup: recovery of disks or volumes fails with "Resize error"
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Cyber Backup 12.5: Impossible to recover files from entire VM backup on tape
Acronis Cyber Backup for Plesk: download or recovery of databases fails with "Unable to start new instances of MySQL"
Acronis Cyber Protect, Acronis Cyber Backup: How to Restore Files and Folders from Cloud (Web Restore)
Acronis Cyber Protect, Acronis Cyber Backup: Original location unavailable during file-level recovery on Linux from a volume with a label
Acronis Cyber Backup 12.5: Recovery to a new virtual machine fails with "Invalid configuration for device '0'"
Acronis Cyber Backup: recovery of a Windows Server 2008 hangs at 88%
Acronis Cyber Backup: warning during restore "A required privilege is not held by the client"
Acronis Cyber Protect, Acronis Backup for Linux: LVM Structure Cannot Be Partially Restored during Automatic Mapping
Acronis Cyber Backup: Recovery to a new Hyper-V virtual machine fails with "Cannot recover the volume from the disk backup. There is insufficient free space on the target disk"
Acronis Cyber Backup 12.5: Recovery fails with "The storage node cannot access backups created in an unmanaged location"
Acronis Cyber Backup: deleting recovery points of application backups is not possible
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Impossible to recover files to the original VM in case of agentless backup
Acronis Cyber Backup: Hyper-V replica VMs have inconsistent state after recovery
Acronis Cyber Backup: Troubleshooting Recovery Failures
Acronis Cyber Protect, Acronis Cyber Backup: Recovery to Gen2 Azure VM stuck on 15%
Acronis Cyber Protect Cloud: Recovery of a deleted private channel fails with "A backup agent error: 'Channel was not restored'"

Technical Questions & Known Solutions - Bootable Media

Acronis Cyber Protect Cloud, Acronis Cyber Backup: Hyper-V VM fails to boot from bootable media with "The image's hash and certificate are not allowed (DB)"
Acronis Bootable Media does not detect HP Smart Array B110i, B120i, B140i, B320i, S110i
Acronis software: NVMe drives in RAID mode are not detected by Linux-based bootable media and Acronis startup recovery manager
Acronis Cyber Protect, Acronis Cyber Backup: Disk management is missing in WinPE media
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Linux-based bootable media does not support PERC RAID controllers
Acronis Cyber Backup 12.5: creating bootable media fails with "The specified file does not exist"
Acronis Cyber Protect, Acronis Cyber Backup: macOS backup is not available under bootable media
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Protect Cloud, Acronis Cyber Backup: Linux Bootable media - Kernel panic - VFS: Unable to mount root fs on unknow-block(1,0)
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Bootable media builder doesn't accept WinPE files by media creation: "The selected folder does not contain the required WinPE files"
Acronis Bootable Media(Linux-based): Troubleshooting Network Browsing Issues
Acronis Cyber Backup: Linux-based bootable media does not detect Intel Optane-accelerated disks
Acronis Software: Troubleshooting WinPE-Based bootable media creation issues

Technical Questions & Known Solutions - Antimalware Protection

Acronis Cyber Backup: "Active Protection service not working" alert
Acronis Cyber Backup: "Suspicious activity is detected" alert
Acronis Cyber Backup 12.5: Self-protection detects Acronis processes as suspicious in Build 16180

Technical Questions & Known Solutions - Other Issues

Acronis Cyber Protect Cloud, Acronis Cyber Backup: transaction logs are not truncated after a backup
Acronis Cyber Protect Cloud, Acronis Cyber Backup 12.5: Attempt to manually modify Acronis files fails with "Access denied" error
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Cyber Backup 12.5: "Sign in as a current Windows user" option does not work in Internet Explorer 8 or 11
Using OpenSSL to troubleshoot connection issues caused by firewalls and DPI software
Acronis Software: Troubleshooting Linux Operating System Lockup
Acronis Cyber Backup 12.5: VM replication fails with "Failed to upload file '404'"
Acronis Cyber Backup: mms.exe or ams_web_service.exe crashes on Windows 10 Creators Update (build 1703)
Acronis Cyber Backup 12.5: Cloud location shows 0 Bytes occupied although there are backups in cloud
Acronis Cyber Protect, Acronis Cyber Backup: Installation of third-party Antivirus fails if Acronis Agent is installed
Acronis Cyber Backup 12.5: Acronis Catalog Browser Service does not start after Java update
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: Cleanup by number of backups results in one extra backup
Acronis software creates a temporary file during snapshot
Acronis Cyber Backup 12.5: browsing network for machines with agents fails with "0x80070043 The network name cannot be found"
Acronis Cyber Backup 12.5: "Failed to connect to the management server" during upgrade from v.12
Acronis Cyber Backup: activity fails with error "The account server HTTP request failed. Request: POST <DC URL>:443/bc/idp/token HTTP/1.1" and various HTTP responses (504, 503, 500, 404, 302)
Acronis backup products: Slow detection of some USB drives
Acronis Cyber Backup: logging in to the backup console fails for a user without a password
Acronis Cyber Protect Cloud, Acronis Cyber Backup: hidden partitions become visible after installing Acronis Agent in macOS
Acronis Cyber Protect: Error "The following quota is reached" when using Cloud Deployment
Acronis software: How to troubleshoot EWS connection by using EWSEditor
Acronis Cyber Backup: Troubleshooting HDD Detection Issues
Acronis Cyber Backup 12.5: Management Server fails to communicate with external SQL database if TLS 1.0 is disabled
Acronis Cyber Backup 12.5: incorrect occupied space in the report for the managed backup location with deduplication enabled
Acronis Cyber Protect, Acronis Cyber Backup: "An activity with ID = '...' cannot be found" error
Acronis Cyber Backup 12.5: Deleting archive fails with "Unknown location" if managed location was renamed
Acronis Cyber Backup 12.5: synchronization with Acronis account fails
Acronis Cyber Backup: "Failed to execute the command. Deleting machine running from backup" error
Acronis Cyber Backup 12.5: How to change timeout period for Acronis MMS Service on Linux
Acronis Cyber Backup 12.5: SSL-secure connection to backup console is disabled after upgrade from version 12
Acronis Cyber Backup 12.5: "Video mode setup error: Error 0x1480006: The video framebuffer parameters are invalid" when booting from Linux-based media
Acronis Cyber Backup 12.5: Cannot log to backup console via user and password after "Sign in as current Windows user"
Acronis Cyber Backup, Acronis Cyber Protect: Activity fails with "Windows error: (0x800704C8) The requested operation cannot be performed on a file with a user-mapped section open"
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis Cyber Backup 12.5: multiple "Error 0xfff0: The specified domain either does not exist or could not be contacted" messages in log
Acronis Cyber Backup 12.5: Incorrect used space is shown after tape rescan
Acronis Cyber Backup 12.5: Browsing of archive fails if the first volume is missing
Acronis Cyber Backup, Acronis Cyber Protect: tape size is smaller than the declared tape capacity
Acronis Cyber Backup 12.5: cataloging fails with "An error has occurred during the Elasticsearch bulk request"
Acronis Cyber Backup: Activity fails with "The process cannot access the file because it is being used by another process" and "Failed to lock the file because it is opened in another program"
Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Cyber Backup 12.5: email notifications are not sent for successful backup after upgrade from v.12
Acronis Cyber Protect Cloud, Acronis Cyber Backup: activity fails with "Instance '<name>' is skipped because it is already being backed up." or "The backup of database <name>' located on Exchange server <name> was skipped."
[Fixed] Acronis Cyber Backup 12.5: Warning "Error: There is a double slash in the path"
Acronis Cyber Backup 12.5: version 12 archive does not decrease in size after cleanup
Acronis Cyber Backup 12.5: Some of the backed up elements missing when browsing the Catalog
Acronis Cyber Backup 12.5: Error "Application not found" when starting the program
Acronis Cyber Backup: Troubleshooting Performance Issues
Acronis Backup 12.5: Changed Block Tracking (CBT) does not work for Hyper-V 2016+ virtual machines with configuration version 5
Acronis Cyber Protect, Acronis Cyber Backup: VM replication is stuck at 100%

Troubleshooting

Tape Detection Tools
Acronis Cyber Protect Cloud: access ports and hostnames
Acronis Cyber Protect Cloud, Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5: Connection Verification Tool
Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs
Linux System Report
Acronis Cyber Backup 12.5: Services fail to start with "The system cannot find the file specified"
Acronis cloud certificate location
Acronis Cyber Backup: Enabling Automatic Dump Creation for Acronis Processes
Acronis Cyber Backup: time settings in product components
Creating the SNAPAPI Module in Acronis Backup Software for Linux
Acronis Cyber Backup 12.5: Troubleshooting tape Read/Write errors
Acronis Cyber Backup 12.5: Windows services and processes
Acronis Cyber Protect, Acronis Cyber Backup: Changing Temp Files and Folder Location
Acronis Cyber Backup: Enabling debug logs for scheduler on Virtual Appliance
Acronis Cyber Protect, Acronis Cyber Backup: Operation fails with "Windows error: (0x8007051F) There are currently no logon servers available to service the logon request"
Acronis Cyber Backup 12.5 logs locations
Acronis Cyber Backup: SFTP Log
Acronis Cyber Protect: VSS writer has failed to process the snapshot
Acronis Cyber Backup 12.5 and Acronis Cyber Protect 15: how to collect system information
Acronis Cyber Protect, Acronis Cyber Backup: Cleanup Utility
Acronis Cyber Protect: Backup of VMware ESXi VMs fails with "Failed to authenticate with the guest operating system using the supplied credentials"
Acronis Cyber Backup 12.5 and 12: how to collect debug logs (Windows)
Acronis Software: Making Acronis Products Compatible with Third-Party Firewall Software
Acronis Cyber Backup 12.5 and 12: how to collect debug logs (Linux)
Acronis Cyber Protect 15, Acronis Cyber Backup 12.5: how to manually add a machine to management server
Acronis Linux Products: Collecting Asamba Verbose Logs in Linux and MacOS
Acronis Cyber Backup 12.5: Troubleshooting "Internal Server Error" message