Acronis Backup for VMware 9

FAQs & Hot Topics

List of support options for Acronis products

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

How to download Acronis bootable media ISO
Firewall settings for Acronis products
Available languages of Acronis products
Acronis Backup for VMware 9: Supported Environments
Acronis Products: Windows Server 2012 support
Acronis Software: free VMware ESXi support
Ext4 Support in Acronis Products
Hybrid drives are not supported in Acronis bootable environment
Acronis Backup for VMware: System Requirements
Difference between Acronis Cyber Backup 12.5 Virtual Host and Acronis Backup for VMware 9
Acronis Backup for VMware Web Console: "There is a problem with this website’s security certificate"
Acronis Backup for VMware: vCenter Integration
Acronis Backup for VMware 9: Protecting Microsoft SQL Server High-Availability Configurations
Acronis Products: SNMP Support
Acronis Backup for VMware: Required Windows User Privileges
Acronis Backup for VMware 9: New Features and Enhancements
Windows 8 support in Acronis products
Acronis Backup for VMware vs Acronis Backup Advanced for VMware: Decision Tree
Backup Algorithm in ESX Environment
Acronis Backup for VMware: Supported Operating Systems
Acronis Backup Software: Privileges for VM Backup and Recovery on vCenter Server or ESX(i) Host
Acronis Backup for VMware 9: Web Console
Acronis Backup for VMware: Processes and Services

How-tos

How to download Acronis bootable media ISO
Acronis Backup for VMware 9: Installation
Business Products: how to check if your support program is valid
Acronis Backup for VMware 9: Changing Root Password
How to download Acronis product in another language
Upgrading to Acronis Acronis Backup for VMware 9
Acronis Backup for VMware: Bare Metal Recovery of ESXi Hosts
Acronis vmProtect 9: Updating to Acronis Backup for VMware
Acronis Backup for VMware 9: Updating Centralized Dashboard Appliance
Acronis Backup for VMware 9: Backing Up
Acronis Backup for VMware 9: Collecting System Report
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Backup for VMware 9 (Acronis vmProtect 9): Adding ESX(i) Host
Acronis vmProtect: How to Reset Password to Default for Virtual Appliance

Technical Questions & Known Solutions - Backup

Acronis Cyber Backup: Troubleshooting vSphere Snapshot Issues
Acronis Backup: Corrupted MFT, Run List, Block Bitmap or Index forces Sector-by-Sector backup mode
Acronis Cyber Protect: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"
Acronis Backup (Advanced) for VMware: LAN-free Backup Does Not Work in vSphere 6 or 5.5 update 3
Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"
Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"
Acronis Cyber Protect: Application-aware backup fails with "Failed to get the metadata from the 'VMware Snapshot Provider' extension library" or "VSS metadata is missing or corrupt"
Acronis Backup for VMware: Collecting Logs for Cloud Backup Issues

Technical Questions & Known Solutions - Bootable Media

Acronis Bootable Media Does Not Detect HDD, RAID or NIC
Acronis Linux-based Bootable Media: Troubleshooting USB HID Devices Detection Issues

Technical Questions & Known Solutions - Other Issues

Acronis Backup for VMware: Application-Aware Backup Fails with "The guest operations agent could not be contacted"
Acronis Backup for VMware 9: "The specified delta disk format 'redoLogFormat' is not supported." error in vSphere 5.5
Acronis Backup for VMware 9: Application-Aware Backup of VM Running Windows Small Business Server Fails with "Insufficient rights"
Acronis Backup for VMware: After Upgrade from Previous Version the Backup Fails with "There is no activated subscription for account 'user@domain.com'."
Acronis Backup 9 for VMware: VM Hardware Version Is Changed during Restore or Replication
Acronis Backup (Advanced) for VMware: Attaching Disk Fails with "Cannot complete the operation because the file or folder already exists"
Acronis Backup 9 for VMware: Backup to Cloud Fails with "Request result error" and Error Code 106 in Module 152
Acronis Backup for VMware 9: Not All Files Are Downloaded in a zip-Archive If Data Deduplication Was Enabled for the Source Volume
Acronis Backup: activating a cloud subscription fails with "License key is not valid" or "Account does not have available subscription"
Acronis Backup for VMware 9: Only One vCenter Can Be Registered on an Acronis Agent
Acronis Cyber Protect, Acronis Cyber Backup: all or some VMware virtual machines do not appear in the console
Acronis Backup for VMware 9: Recovered machine hardware version is downgraded
Acronis Backup for VMware 9: Value of "Bytes transmitted" in Task Summary Is "N/A" after Successful Backup
Acronis Backup (Advanced) for VMware: Enabling CBT for vSphere 6 Virtual Machines May Lead to Inconsistent Backups
Acronis Backup for VMware 9: ESX(i) Configuration Backup Fails with "Failed to connect to ESXi server using SSH"
Acronis Backup for VMware: Troubleshooting Connection to Network Storages Issues
Acronis Backup: Mounting of a Windows Share Can Fail with "Device not ready" or "Input/output error"
Acronis Backup for VMware: Troubleshooting Connection to Web Console
Acronis Backup for VMware 9: Application-aware backup of VM running SQL server fails with "Cannot read file as xml" error
Acronis Backup for VMware: Slow Incremental Backup Caused by CBT
Acronis Backup for VMware 9: Backup Exclusion Does Not Work If the File Path Contains Parentheses.

Troubleshooting

Acronis Cyber Protect Cloud, Acronis Cyber Protect: Collecting VMware VDDK Logs