60371: Acronis Cyber Backup 12.5 logs locations

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Applies to: 

    Last update: 01-05-2020

    Here are the most useful logs.

    Installation issues

    Installation logs:

    Windows: C:\ProgramData\Acronis\InstallationLogs

    Linux: /var/log/trueimage-setup.log

    Mac: /var/log/acronis_install.log

    Adding machine to the management server issues

    On the machine with Acronis Agent, check:

    • in Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log
      C:\ProgramData\Acronis\BackupAndRecovery\MMS\zmq_client_sessions.0.log
    • in Linux: /var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log
      /var/lib/Acronis/BackupAndRecovery/MMS/zmq_client_sessions.0.log

    On the machine with Acronis Management Server, check:

    • in Windows: C:\ProgramData\Acronis\AMS\logs\ManagementServer.0.log
    • in Linux: /var/lib/Acronis/AMS/logs/ManagementServer.0.log

    Connection between component issues

    On the machine with Acronis Agent, check:

    • in Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log
      C:\ProgramData\Acronis\BackupAndRecovery\MMS\zmq_client_sessions.0.log
    • in Linux: /var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log
      /var/lib/Acronis/BackupAndRecovery/MMS/zmq_client_sessions.0.log

    On the machine with Acronis Management Server, check:

    • in Windows: C:\ProgramData\Acronis\AMS\logs\ManagementServer.0.log
    • in Linux: /var/lib/Acronis/AMS/logs/ManagementServer.0.log
      /var/lib/Acronis/Zmqgw/zmqgw.0.log

    Email notification issues

    On the machine with Acronis Management Server, check:

    • Windows: C:\ProgramData\Acronis\NotificationService\Logs\notification_service.log
    • Linux: /var/lib/Acronis/NotificationService/Logs/notification_service.log

    Other operations

    The most useful logs are located in:

    • Acronis Management Server log: C:\ProgramData\Acronis\AMS\logs\ManagementServer.N.log
    • Acronis Storage Node log: C:\ProgramData\Acronis\BackupAndRecovery\ASN\logs\asn-date&time.log
    • Acronis Removable Storage Management service log: C:\ProgramData\Acronis\ARSM\arsm.N.log
    • Acronis Managed Machine Service log: C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.N.log
    • Service process log: C:\ProgramData\Acronis\ServiceProcess\date&time.log

    N – index number of the log. Where 0- recent log, 1-N – old logs