Here are the most useful logs.
Installation issues
Installation logs: C:\ProgramData\Acronis\InstallationLogs
Adding machine to the management server issues
On the machine with Acronis Agent, check:
- in Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log
C:\ProgramData\Acronis\BackupAndRecovery\MMS\zmq_client_sessions.0.log - in Linux: /var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log
/var/lib/Acronis/BackupAndRecovery/MMS/zmq_client_sessions.0.log
On the machine with Acronis Management Server, check:
- in Windows: C:\ProgramData\Acronis\AMS\logs\ManagementServer.0.log
- in Linux: /var/lib/Acronis/AMS/logs/ManagementServer.0.log
Connection between component issues
On the machine with Acronis Agent, check:
- in Windows: C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log
C:\ProgramData\Acronis\BackupAndRecovery\MMS\zmq_client_sessions.0.log - in Linux: /var/lib/Acronis/BackupAndRecovery/MMS/mms.0.log
/var/lib/Acronis/BackupAndRecovery/MMS/zmq_client_sessions.0.log
On the machine with Acronis Management Server, check:
- in Windows: C:\ProgramData\Acronis\AMS\logs\ManagementServer.0.log
- in Linux: /var/lib/Acronis/AMS/logs/ManagementServer.0.log
/var/lib/Acronis/Zmqgw/zmqgw.0.log
Email notification issues
On the machine with Acronis Management Server, check:
- Windows: C:\ProgramData\Acronis\NotificationService\Logs\notification_service.log
- Linux: /var/lib/Acronis/NotificationService/Logs/notification_service.log
Other operations
The most useful logs are located in:
- Acronis Management Server log: C:\ProgramData\Acronis\AMS\logs\ManagementServer.N.log
- Acronis Storage Node log: C:\ProgramData\Acronis\BackupAndRecovery\ASN\logs\asn-date&time.log
- Acronis Removable Storage Management service log: C:\ProgramData\Acronis\ARSM\arsm.N.log
- Acronis Managed Machine Service log: C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.N.log
- Service process log: C:\ProgramData\Acronis\ServiceProcess\date&time.log
N – index number of the log. Where 0- recent log, 1-N – old logs