Acronis Backup 11.7

Technical Questions & Known Solutions

Acronis Backup Advanced 11.7/11.5: Updating Acronis Management Server Fails with "The file is compressed but does not reside in a read-only database or filegroup."

Acronis Backup: Backups Subject to Deletion Are Marked with a Trash Can or Red Cross and Not Deleted

Acronis Backup Advanced 11.7/11.5: "The service did not respond to the start or control request in a timely fashion" Error

Acronis Backup Advanced: License Server Unavailable or Scheduled Licence Check Failed

Acronis Backup 11.7/11.5: Backup Plan Created by Administrator Is Edited or Deleted by a Regular User

Acronis Backup Advanced: "Next Start" Time Is Empty In "acrocmd list plans" Output on Management Server

Acronis Backup Advanced for Exchange: "Deleted objects will not be found with a session scoped to a tenant"

Acronis Backup 11.7/11.5: Command 'Cataloging Data' Has Failed

Acronis Backup Advanced 11.7: multiple "Starting up database 'acronis_cms'" messages in Windows event logs

Acronis Backup Advanced: "Failed to establish connection using the specified credentials"

Acronis Backup 11.7: changing service user's password

Acronis Backup Advanced 11.7/11.5: .lck and .tib Files Are Locked after Using SharePoint Explorer

Acronis Backup Advanced for Exchange: Troubleshooting Exchange Components Detection

Acronis Backup Advanced 11.7/11.5: Detached Tape Shows Online on Acronis Management Server

Acronis software: operation Fails with "The activity state has been repaired after unexpected failure"

Acronis Backup to Cloud 11.5/11.7: "You can manage only the subscription that is assigned to the current machine" Error

Acronis Backup: Microsoft Linux Integration Services Version v3.2 for Hyper-V Are Not Supported

Acronis SharePoint Explorer: Console Does Not Start on Windows XP/Windows 2003 with "Application Error. The Application Failed to Initialize Properly"

Acronis Backup Advanced: Managed Vault Is Unavailable after Storage Node Re-Installation

Acronis Backup 11.7/11.5: Guest OS Volumes with JFS Are Backed Up in Sector-By-Sector Mode

Acronis Backup 11.7/11.5: Archive Cleanup fails with "Failed to find the backup"

Acronis Backup: BSOD on Windows Server 2012 on an SMB and NFS Share Access

Acronis Backup Advanced: Bootable Agent Cannot Be Added to Acronis Management Server

Acronis Backup Advanced: Report Generated on Acronis Management Server Is Empty

Acronis SharePoint Explorer Fails with "The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator" during Extraction

Acronis Backup 11.7/11.5: E-mail Notification Fails with "response : 535 5.7.3 Authentication unsuccessful"

Acronis Backup to Cloud: Troubleshooting Subscription Activation Issues

Acronis Backup Advanced 11.7/11.5 for Exchange: Microsoft Outlook, Which Prevents Backing Up, Recovering, and Browsing Mailboxes, Is Detected on Exchange Server

Acronis SharePoint Explorer: Database Browsing Fails with "There Was an Error While Trying to Deserialize Parameter"

Acronis Backup Advanced 11.7/11.5: Connection to a Remote Machine Fails with "The required service is not available on the remote machine"

Acronis Products May Stop Working after Upgrading the Operating System to a Newer Version

Acronis Backup: Archives Incorrectly Displayed in Vault

Acronis Cyber Backup: operations with a virtual machine fail with "NBD_ERR_NETWORK_CONNECT"

Acronis Backup 11.7: Troubleshooting Replication or Staging Issues

Acronis Backup Advanced 11.7/11.5 for Exchange: Windows PowerShell is Missing or Corrupted on an Exchange Server

Acronis Backup 11.7: Lockout may occur when accessing a network share if service account and vault account have identical usernames

Acronis Backup (Advanced) for VMware: Enabling CBT for vSphere 6 Virtual Machines May Lead to Inconsistent Backups

Acronis Backup for Linux: Issues Caused by Red Hat Kernel Bugs

Acronis Backup 11.7/11.5: Mounting Image from USB on Linux Fails with "The type of location is unsupported"

Acronis Backup 11.7/11.5: Cataloging of an Empty Managed Vault Fails with "Access denied for object"

Acronis Backup: E-mail Notification Sending Fails with "Authentication not enabled - SMTP authentication failed"

Acronis Backup: Troubleshooting Cataloging Issues

Acronis SharePoint Explorer: Prompt for Credentials when Extracting Data in SharePoint Content Deployment format to the Local Folder

Acronis Backup 11.7/11.5: Personal Vault Cannot Be Created on NAS4Free FTP/SFTP Shares

Acronis Backup Advanced 11.7/11.5: Incorrect Automatic Deployment of Virtual Appliance to ESXi Host with Multiple VM Networks (vCenter Environment)

Acronis Backup: activating a cloud subscription fails with "License key is not valid" or "Account does not have available subscription"

Acronis Backup 11.7/11.5: Automatic Conversion from Linux System Does Not Recreate LVM/RAID on a Virtual Machine

Acronis Backup Advanced 11.7/11.5 for Exchange: Backup or Recovery Operations Contain the "An e-mail will be skipped during backup" Message

Acronis Backup Advanced: Remote Connection Errors Out with 0x00AD0003

Acronis Backup 11.7: Windows 10 Creators crashes with UNEXPECTED_KERNEL_MODE_TRAP BSOD in win32kfull.sys or win32kbase.sys

Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: vCenter Intergrations Fails with Error "Specified entry already exists"

Acronis Backup Advanced 11.7/11.5 for Exchange: "An HTTP error has occurred while accessing the EWS server. HTTP status code: 507. Response message: Insufficient Storage"

Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Bootable Media with Linux-Like Representation Cannot Access NTFS Disks

Acronis Backup Advanced 11.7: Troubleshooting Adding Machine to AMS Failures

Acronis backup products: Slow detection of some USB drives

Acronis Backup Advanced 11.7/11.5 for VMware: Mounting Image Fails with "There are no letters available. Free up a letter and try again."

Acronis Backup Advanced for Exchange: Backup, Restore, Or Browse Fails with Errors

Acronis Bootable Media: Troubleshooting Tape Drives Detection Issues

Acronis Backup Advanced 11.7: “An error in the COM EWS adapter” when backing up Information Store of Exchange 2016

Acronis Backup 11.7/11.5: Windows Explorer Hangs on a Drag&Drop Attempt of a Large Amount of Files

Acronis Backup Advanced 11.7/11.5: Update of Acronis Management Server Fails with "'User' is not a valid login or you do not have permissions"

Acronis Backup Advanced: Adding Machine to Management Server Fails with "Failed to migrate data to license server"

Acronis Backup Software: Task With ID XXX Does Not Exist

Acronis Backup Advanced 11.7: Connection to Remote Components Fails

Acronis Backup 11.7 Bootable Media boot issue on MSI Notebooks

Acronis SharePoint Explorer: Console Connection to the Agent Fails with "Failed to initialize local farm"

Acronis Backup Advanced 11.7/11.5: Dynamic Groups Based on Organizational Units Do Not Work If AMS Uses SQL Server 2012

Acronis Backup Advanced 11.7/11.5: Creating or Opening Managed Vault Fails with "There is not enough space on the disk"

Acronis Backup Advanced: Acronis Management Server Causes CPU Overload

Acronis Backup Advanced for VMware: Impossible to Turn Off vCenter Integration on Acronis Management Server

Acronis Backup 11.7: unable to create centralized vault in a shared folder, credentials are not accepted

Acronis SharePoint Explorer: Extraction to Functioning Site or in SharePoint Content Migration Package Format Fails with "Failed to Create Package File" or with Empty Message

Acronis Backup (Advanced) for VMware: Attaching Disk Fails with "Cannot complete the operation because the file or folder already exists"

Acronis Backup Advanced 11.7/11.5: Tape Inventory Fails with "Failed to inventory the library"

Acronis SharePoint Explorer: Troubleshooting Connection or Authentication Problems

Acronis Backup Advanced 11.7: consolidation is performed despite being disabled in retention rules

Acronis Backup Advanced 11.7/11.5 Lets You Delete Incremental Backups from RDX in Removable Media Mode

Acronis Backup 11.7/11.5: Only NFS Shares Are Shown while Browsing NAS

Acronis Backup: Include Domain when Specifying Credentials for RHEV Manager

Acronis Backup: Troubleshooting Command-line Performance Issues

Acronis Backup 11.7: Apache vulnerability and Acronis Web Server service

Acronis Backup Advanced 11.7/11.5: Acronis Storage Node or Managed Machine Service Crash or Stop With "database disk image is malformed" Error in Logs

Acronis Backup Advanced 11.7: Accessing Managed Vault Fails with "Locations are not initialized yet" or "The vaults are not initialized yet"

Acronis Cyber Backup Advanced for Exchange: "The Exchange server has responded that the mailbox quota is exceeded"

Acronis Backup: Troubleshooting Disk Management Issues

Acronis Backup Advanced 11.7/11.5: Unable to Detect Backups in Managed Vault under Acronis Bootable Media

Acronis Backup Advanced 11.7/11.5 for Exchange: Transaction Log Backup Slices are Unavailable in Archive View for Acronis Recovery for Microsoft Exchange CDP Backup

Acronis Backup Advanced 11.7/11.5: Management Server does not update the last/next backup time of Agent for Hyper-V

Acronis Backup: "Deployment has failed: task ID is empty"

Acronis SharePoint Explorer: Extraction to a Functioning Site or in SharePoint Content Migration Package Format Fails if the User Does Not Have Access to the Source Site

Acronis Backup 11.7/11.5: Full Cataloging of Vault on Network Share Takes Significant Time

Acronis Backup 11.7/11.5: Manual Network Configuration Does Not Work in WinPE Media Builder

Acronis Backup Advanced 11.7: Empty Machine Name after Adding a Machine to Acronis Management Server

Acronis Backup 11.7/11.5: "Command 'Removing expired activities' has failed" Messages in Log