Acronis Backup 11.7

Technical Questions & Known Solutions

Acronis product fails to back up a VMware virtual machine with "Creating a quiesced snapshot failed" or "An error occurred while quiescing the virtual machine"

Acronis Backup: backup fails with 'The shadow copy provider had an unexpected error while trying to process the specified operation'

First cloud backup is slow

Acronis Backup: Installation of Enhanced Write Filter (EWF) Manager Deletes fltsrv String from Upper Filters

Acronis Backup Advanced 11.7/11.5: Unable to Detect Backups in Managed Vault under Acronis Bootable Media

Acronis Backup, Acronis Backup Cloud: backup fails with "CRC error" or "Failed to read the snapshot"

Acronis software: *.OST-file is not backed up

Acronis Backup Software Creates Large Incremental or Differential Backup Archives

Acronis Backup 11.7/11.5: Backup on Windows XP Fails with Error 'Failed to Create Volume Snapshot' If MS SQL Server is Installed

Acronis Backup Creates a Temporary File During Snapshot

Acronis Backup 11.7: backup fails with "Cannot find the file specified"

Acronis Backup Advanced: Managed Vault Is Unavailable after Storage Node Re-Installation

Acronis Backup: activating a cloud subscription fails with "License key is not valid" or "Account does not have available subscription"

Acronis Backup Software: Task With ID XXX Does Not Exist

Acronis Backup 11.7/11.5: E-mail Notification Fails with "response : 535 5.7.3 Authentication unsuccessful"

Acronis Backup Software: installation fails with "Failed to grant priviledge to user"

Acronis Backup Advanced: Unable to Connect to Acronis Management Server after Update

Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers

Acronis Products: Installation Log Shows Message "Failed to grab execution mutex. System error 258."

Acronis Backup 11.7/11.5/11 Errors Out with "A problem with licenses has occurred" or "Feature is disabled"

Acronis Backup products: all or some VMware virtual machines do not appear in the console

Acronis Backup 11.7/11.5: Backing Up to Removable Devices with Regular Drive Swaps

Acronis Backup 11.7/11.5: Archive Cleanup fails with "Failed to find the backup"

Acronis Software: installation fails with "MainEngineThread is returning 1603" or "MainEngineThread is returning 1618"

Acronis Backup: backup completes with warning "Link target was not backed up" or "The file is out of backup scope"

Acronis Products: Virtual machine backup fails with "Awaiting task 'CreateSnapshot' has failed. Reason: File is larger than the maximum size supported by datastore"

Acronis Backup Advanced 11.7/11.5: Backup Fails with Error 'Cannot resolve any inclusion rule'

Acronis Products: After uninstalling Acronis product the entry in software list remains.

Acronis Backup 11.7/11.5: Backup Plans Fail with 'Failed to execute the command' after An Update or An Upgrade

Acronis Backup 11.7: changing service user's password

Acronis Backup, Acronis Backup Cloud: backup fails with "The operation has timed out"

Acronis Backup: Shutdown Post-Backup Command Prevents Other Tasks in Plan from Executing

Acronis Backup Advanced for Exchange: "The Exchange server has responded that the mailbox quota is exceeded"

Acronis Backup Software: Slow Windows Shutdown or Restart

Acronis Backup Advanced 11.7/11.5: Updating Acronis Management Server Fails with "The file is compressed but does not reside in a read-only database or filegroup."

Acronis Products: Installation Fails with "An error occurred during the installation of assembly" "Microsoft.VC80.CRT,publicKeyToken"

Acronis Products: Backup to Cloud Fails with "Failed to resolve hostname"

Acronis Backup: Acronis Active Restore Does Not Support GPT Disks

VSS Locks Partition after Running a Backup

Acronis Backup Advanced Errors Out with "Invalid Address Was Specified"

Acronis Backup 11.7/11.5: "Uninstall Acronis Backup" Does Not Remove Acronis PXE Server

Acronis Backup: After Restoring Red Hat Enterprise Linux 4.6 x64 into an Red Hat Enterprise Virtualization Virtual Machine Booting Fails with Kernel Panic

Acronis Backup Advanced 11.7/11.5 for Exchange: Transaction Log Backup Fails with "The log file sequence is inconsistent. A hole is detected between log file numbers 243 and 469"

Acronis Bootable Media Does Not Detect OCZ RevoDrive 350

Acronis Backup Advanced: "There is no license required to perform the operation with 'name'"

Acronis Backup: Backup fails with "Access to the file is denied"

Acronis Backup Advanced 11.7/11.5 for Exchange: Transaction Log Backup Slices are Unavailable in Archive View for Acronis Recovery for Microsoft Exchange CDP Backup

Acronis Backup 11.7/11.5: Single-Pass Backup of MS SharePoint Server Fails with "Database is already open and can only have one user at a time"

Acronis Software: File Backup Fails with "The System Cannot Find the Specified Path"

Acronis Backup Advanced: Bootable Agent Cannot Be Added to Acronis Management Server

Acronis Backup Advanced 11.7: Remote Installation Fails with "There are no registered components"

Acronis Backup Advanced for VMware: Impossible to Turn Off vCenter Integration on Acronis Management Server

Acronis Backup 11.7/11.5: Backup Plan Status Hangs at 100% When All Activities Are Complete

Acronis Backup Advanced: Connection to Acronis Agent Fails with "Failed to establish local connection"

Acronis Backup Advanced 11.7/11.5: Management Server does not update the last/next backup time of Agent for Hyper-V

Acronis Backup: "Deployment has failed: task ID is empty"

Acronis Backup 11.7/11.5: "Cannot back up this virtual machine because it is replicated"

Acronis Backup Advanced: Do Not Set "Overwrite a tape in the drive when creating a full backup" when Backing Up Multiple Machines

Acronis Software: Upgrade or Installation Leads to "Fatal Error During Installation"

Acronis Backup Advanced 11.7/11.5: Connection to Acronis Management Server Hangs on "Loading..."

Acronis Backup 11.7/11.5: Reboot Is Required after Installation on Windows XP

Acronis Backup: Microsoft Linux Integration Services Version v3.2 for Hyper-V Are Not Supported

Acronis Backup Advanced: Adding Machine to Management Server Fails with "Failed to migrate data to license server"

Acronis Backup Advanced 11.7/11.5: Recovery of MS Exchange Database/Storage Group Fails If Committed Transaction Log Is Missing in the Backup

Acronis Backup: Scheduled Backup Plan Issues Caused by Antivirus Software

Acronis Backup Advanced 11.7/11.5: Mailbox Recovery of Non-Existing Linked Mailbox Fails with “The User Account for a User Mailbox Must Be Enabled.”

Acronis Backup Products: Slow detection of some USB drives

Acronis Backup Advanced: Remote Connection Errors Out with 0x00AD0003

Acronis Backup Advanced 11.7/11.5: Installation of Management Console Fails with Error "Failed to get installed VMware Clients ids."

Acronis Backup 11.7/11.5: Manual Network Configuration Does Not Work in WinPE Media Builder

Acronis Backup 11.7: Apache vulnerability and Acronis Web Server service

Acronis Backup (Advanced) for VMware: Enabling CBT for vSphere 6 Virtual Machines May Lead to Inconsistent Backups

Acronis Backup Advanced: Connection Attempt Fails with "Only Acronis Agent Core is installed"

Acronis SharePoint Explorer: Extraction to Functioning Site or in SharePoint Content Migration Package Format Fails with "Failed to Create Package File" or with Empty Message

Acronis Backup 11.7/11.5: Recovered Machine Is Unbootable when Selected for Recovery from Vault View

Acronis Backup Advanced 11.7: Backup Splitting When Backing Up to FTP Is Removed

Acronis Backup Software: "Failed to create volume snapshot"

Acronis Backup and Acronis True Image Cannot Be Installed on the Same Machine

Acronis Backup Advanced 11.7/11.5: Installation of Management Console Fails with Error "Failed to get VMware Client plugins path."

Acronis Software: Operation Fails with "The activity state has been repaired after unexpected failure"

Acronis products: "Acronis Cloud Storage Subscription is 100% full" email messages while free space is available

Acronis Backup Advanced 11.7/11.5: Update of Acronis Management Server Fails with "'User' is not a valid login or you do not have permissions"

Acronis Backup Advanced: Report Generated on Acronis Management Server Is Empty

Acronis Backup Software: Backup Fails with "Cannot Continue Backup. There Is Not Enough Free Space on the Drive Where the Snapshot Cache File Is Located."

Acronis Backup to Cloud: Backup Fails with "Acronis Online Backup Storage has overflowed"

Acronis Backup: recovery of a Windows Server 2008 hangs at 88%

Acronis Backup Advanced 11.7/11.5: .lck and .tib Files Are Locked after Using SharePoint Explorer

Acronis Backup Advanced 11.7/11.5: Single-Pass Backup of Multiple SQL Databases Fails with "Unknown Win32 error"

Acronis Backup: Backups Subject to Deletion Are Marked with a Trash Can or Red Cross and Not Deleted

Acronis SharePoint Explorer: Extraction to a Functioning Site or in SharePoint Content Migration Package Format Fails if the User Does Not Have Access to the Source Site

Acronis Software: Windows Update History Is Not Available after Restore

Acronis Backup 11.7/11.5: Automatic Conversion from Linux System Does Not Recreate LVM/RAID on a Virtual Machine

Acronis Backup Advanced 11.7/11.5 for Exchange: Microsoft Outlook, Which Prevents Backing Up, Recovering, and Browsing Mailboxes, Is Detected on Exchange Server

Acronis Backup 11.5: Backup of Hyper-V VMs Fails when Media Components Are Selected in Backup Options

Acronis Backup: "Failed to check the license key. The key is disabled"

Acronis Backup: Installation of Acronis Agent Fails with "CertificateUri is null"

Acronis Backup 11.7/11.5: Backup Plan Created by Administrator Is Edited or Deleted by a Regular User

Acronis Backup 11.7/11.5: Mounting Image from USB on Linux Fails with "The type of location is unsupported"

Acronis Backup 11.7: unable to create centralized vault in a shared folder, credentials are not accepted

Acronis Backup: Backup Fails with "Cannot back up virtual machines of the ESX/ESXi server because the "vStorage APIs" feature is not installed on the server"

Acronis Backup Advanced 11.7/11.5 for Exchange: Cannot Select Items to Back Up with "An error has occurred while getting the configuration of the Exchange organization"

Acronis Backup 11.7/11.5: Installation of Management Console Fails "The installation was interrupted before Acronis Backup 11.5 Agent Core could be installed."

Acronis Backup 11.7/11.5: Backup of Databases or Mailboxes or Browsing of Mailboxes Fails with "MAPI IMsgStore has not been retrieved from IMAPISession. HRESULT: -2147221219"

Acronis Backup 11.7/11.5: Wrong Tape Is Shown in the Recovery Task During Files/Folders Restore

Acronis Disaster Recovery Service: Large incremental backup is created after the warnings "MFT bitmap is corrupted" and "Forced sector-by-sector" in logs

Acronis Backup 11.7/11.5: SMB Share Not Accessible When NFS Share with Same Name Exists

Acronis Backup Advanced 11.7: New Deduplicating Vaults Are Created in the v11.5 Compatibility Mode

Acronis Backup 11.7/11.5: Guest OS Volumes with JFS Are Backed Up in Sector-By-Sector Mode

Acronis Backup Advanced 11.7/11.5: How to Uninstall a Component Remotely on Multiple Machines

Acronis SharePoint Explorer: Prompt for Credentials when Extracting Data in SharePoint Content Deployment format to the Local Folder

Acronis Backup Advanced: Backup to a Managed Vault Fails with "The Storage Node is busy"

Acronis Backup: Backup to Managed Or Unmanaged Vault Fails If Destination Path Is Longer Than 255 Characters

Acronis Backup: Hyper-V virtual machine backup fails with "Failed to obtain associated virtual system settings"

Acronis Backup Software: VSS Backup Fails with "Failed to create volume snapshot" on a Machine with Microsoft SQL Server 2000

Acronis Backup Advanced 11.7/11.5 for Exchange: "Cannot find the mailbox of user 'name of user'"

Acronis Backup 11.7: FUJITSU Storage ETERNUS CS800 S6 NFS Folders Are Not Displayed

Acronis Backup: operations with a virtual machine fail with "NBD_ERR_NETWORK_CONNECT"

Acronis Backup Advanced: Backup to Tapes Fails with "Incorrect function"

Acronis Products May Stop Working after Upgrading the Operating System to a Newer Version

Acronis Backup 11.7: Windows 10 Creators crashes with UNEXPECTED_KERNEL_MODE_TRAP BSOD in win32kfull.sys or win32kbase.sys

Acronis Backup 11.7/11.5: Backup of Information Store Fails with "The Instance of Microsoft Exchange Server Is Offline"

Acronis Backup 11.7/11.5: Single-pass Backup Fails with "An invalid file has been detected"

Acronis Backup Advanced: Do Not Set "Eject Tape after Successful Backup" when Backing Up Multiple Machines

Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Bootable Media with Linux-Like Representation Cannot Access NTFS Disks

Acronis SharePoint Explorer: Console Connection to the Agent Fails with "Failed to initialize local farm"

Acronis Backup Advanced 11.7: Recovering Active Directory Databases to Network Share Fails

Acronis Backup Advanced 11.7/11.5 for Exchange: Windows PowerShell is Missing or Corrupted on an Exchange Server

Acronis Backup 11.7/11.5: E-mail Notification States That Backup Has Failed Even Though It Has Succeeded

Acronis Backup 11.7: backup fails with "Cannot run the task because the task requires a user to be logged on"

Acronis Backup Advanced 11.7/11.5: Backup/Replication to Tape Fails with "Cannot find tape with free space to continue backup. Please insert tape"

Acronis SharePoint Explorer: Database Browsing Fails with "There Was an Error While Trying to Deserialize Parameter"

Acronis Backup 11.7/11.5: Backup to Cloud Fails with 'The credentials for the cloud storage are incorrect' After Account E-mail Change

Acronis Backup 11.7: backup fails with "The task ID is invalid"

Acronis Software: How to Restore Files and Folders from Cloud (Web Restore)

Acronis Backup Advanced: vCenter Integration Is Reset by Acronis Management Server Service Restart if Temporary User Profile Is Used

Acronis Backup Advanced 11.7: “An error in the COM EWS adapter” when backing up Information Store of Exchange 2016

Acronis Backup 11.7/11.5: Uninstallation Does Not Remove Log Files

Acronis Backup: Installation of Agent for Windows Fails with Error "Failed to start service tib_mounter with status 1058"

Acronis Backup 11.7: Lockout may occur when accessing a network share if service account and vault account have identical usernames

Acronis Backup 11.7/11.5: "Command 'Removing expired activities' has failed" Messages in Log

Acronis Backup Advanced 11.7: Accessing Managed Vault Fails with "Locations are not initialized yet" or "The vaults are not initialized yet"

Acronis Backup Advanced: Cannot Browse the Mailbox Contents in a Database Backup or Recover Mailbox Items from This Backup to PST Because the Exchange Libraries for ESE are Not Found or Have Another Version

Acronis Backup Advanced 11.7/11.5 for Exchange: Replication Fails on CCR Cluster after Storage Group Recovery

Acronis Backup Advanced 11.7/11.5: Tape Inventory Fails with "Failed to inventory the library"

Acronis Backup Advanced 11.7/11.5: Single-pass Backup Fails with "Cannot get the instance path from Microsoft SQL Server"

Acronis Backup 11.7 Bootable Media boot issue on MSI Notebooks

Acronis Backup (Advanced) for VMware: LAN-free Backup Does Not Work in vSphere 6 or 5.5 update 3

Acronis Backup Advanced: "Failed to establish connection using the specified credentials"

Acronis SharePoint Explorer: Console Does Not Start on Windows XP/Windows 2003 with "Application Error. The Application Failed to Initialize Properly"

Acronis Backup 11.7/11.5: Cataloging fails with "SQLite database file is likely to be corrupted. The database will be re-created."

Acronis Backup 11.7/11.5: Cataloging of an Empty Managed Vault Fails with "Access denied for object"

Acronis Backup (Advanced) for VMware: Attaching Disk Fails with "Cannot complete the operation because the file or folder already exists"

Acronis Backup Advanced: Impossible to Delete Centralized Managed Vault

Acronis SharePoint Explorer Fails with "The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator" during Extraction

Acronis Backup 11.7/11.5: Only NFS Shares Are Shown while Browsing NAS

Acronis Backup Advanced 11.7: Installation Fails on Windows XP and Windows Server 2003

Acronis Backup: warning during restore "A required privilege is not held by the client"

Acronis Backup Advanced 11.7/11.5: "Failed to Obtain an Instance of Service Class 'Msvm_Virtualsystemmanagementservice'" Error in Log

Acronis Backup (Advanced) 11.7: Do Not Restore Backups with Version 11.5 Bootable Media

Acronis Backup Advanced 11.7/11.5 : No Shortcut Icon on Desktop and only Uninstall Option under Programs after Installation

Acronis Backup 11.7/11.5: File-level Backup Fails with "The file or directory is not a reparse point"

Acronis Backup Advanced: Installation of Agent for Hyper-V Fails with "Error 2203. The process cannot access the file because another process has locked a portion of the file."

Acronis Backup Advanced 11.7/11.5 for Exchange: Mailbox Backup Fails with "Mailbox is hidden from Address Lists"

Acronis Backup: E-mail Notification Sending Fails with "Authentication not enabled - SMTP authentication failed"

Acronis Backup Advanced 11.7: consolidation is performed despite being disabled in retention rules

Acronis Backup 11.7/11.5: Windows Explorer Hangs on a Drag&Drop Attempt of a Large Amount of Files

Acronis Backup 11.7/11.5: Acronis Secure Zone Creation Fails on Linux If There Is No Space after LVM Partition

Acronis Backup Advanced 11.7 for Exchange: Restoring to PST Fails with HRESULT 2147747340 and "'The file has reached its maximum size"

Acronis Products: Installation Fails While Installing Over a Previously Deleted Product

Acronis Backup Advanced 11.7/11.5: Connection to a Remote Machine Fails with "The required service is not available on the remote machine"

Acronis Backup Advanced for Exchange: Backup, Restore, Or Browse Fails with Errors

Acronis Backup Advanced 11.7/11.5 for Exchange: "An HTTP error has occurred while accessing the EWS server. HTTP status code: 507. Response message: Insufficient Storage"

Acronis Backup 11.7/11.5: Full Cataloging of Vault on Network Share Takes Significant Time

Acronis Backup 11.7/11.5: Backup Activity of a Deleted Agent Hangs

Acronis Backup Advanced: Do Not Set "Always use a free tape" when Backing Up Multiple Machines

Acronis Backup 11.7/11.5: Monthly Backup Displayed as Weekly in Logs for GFS-Scheme

Acronis Backup: Disk Backup with Acronis VSS Provider Fails on Windows SBS and domain controllers

Acronis Backup 11.7/11.5 for Linux: Installation Fails with "Segmentation Fault"

Acronis Backup: The Speed of Citrix XEN 5.6 Virtual Machine Backup to a Network Share Is Slow

Acronis Backup 11.7/11.5: Backup to Unmanaged Vault Fails If XML File Is Corrupt

Acronis Backup Advanced 11.7/11.5: Dynamic Groups Based on Organizational Units Do Not Work If AMS Uses SQL Server 2012

Acronis Backup: Hyper-V replica VMs have inconsistent state after recovery

Acronis Backup to Cloud 11.5/11.7: "You can manage only the subscription that is assigned to the current machine" Error

Acronis Backup Advanced: Acronis Management Server Causes CPU Overload

Acronis Backup 11.7/11.5: Command 'Cataloging Data' Has Failed

Acronis Backup Advanced 11.7/11.5: Incorrect Automatic Deployment of Virtual Appliance to ESXi Host with Multiple VM Networks (vCenter Environment)

Acronis Backup 11.7: backup fails with "Location not found"

Acronis Bootable Media Does Not Detect HP Smart Array B110i, B120i, B140i, B320i SATA RAID

Acronis Backup Advanced for Exchange: "Deleted objects will not be found with a session scoped to a tenant"

Acronis Backup Advanced 11.7: Backup of Hyper-V VM Located on SMB3.0 Share Fails with "The given shadow copy provider does not support shadow copying the specified volume."

Acronis Backup 11.7/11.5: Upgrade from Version 10 on Windows Server 2003 fails

Acronis Backup: Include Domain when Specifying Credentials for RHEV Manager

Acronis Backup Advanced 11.7/11.5: MS Exchange Database Backup Fails With "An Error Has Occurred in Extensible Storage Engine Api. Error Code: -1018; Description: 'Jet_Errreadverifyfailure, Checksum Error on a Database Page'"

Acronis Backup 11.7/11.5: Acronis Startup Recovery Manager Does Not Load from a GPT Disk

Acronis Backup: Hyper-V Virtual Machines are Unavailable during Snapshot Creation

Acronis Backup Advanced: "Next Start" Time Is Empty In "acrocmd list plans" Output on Management Server

Acronis Backup: Installation Fails on Read-Only Domain Controller

Acronis Backup Advanced 11.7/11.5: Mailbox Backup Fails with "Cannot Open Public Folder or Mailbox"

Acronis Backup Advanced 11.7: Empty Machine Name after Adding a Machine to Acronis Management Server

Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: Restore Wizard Shows Not More Than 5.000 Files

Acronis Backup Advanced 11.7/11.5: Backup Fails with "TOL cumulative completion result"

Acronis Backup 11.7: Backing up Hyper-V virtual machines with replicas

Acronis Backup 11.7/11.5: Restore of Linux Machines Fails with "Product configuration cannot be found"

Acronis Backup and Acronis Snap Deploy: Intel I219-LM Network Card Is Not Detected by Linux-Based Bootable Media

Acronis Backup Software: Backup of Disk Containing VHD File from Which Machine Is Currently Booted Fails with 'The Specified Volume Is Nested Too Deeply to Participate in the VSS Operation'

Acronis Backup Advanced 11.7/11.5 for Exchange: Cannot Back Up or Recover Mailboxes, Public Folders, or Their Contents to Outlook 97-2002 PST Because the MAPI PST Service Is Not Registered in MAPISVC.INF

Acronis Backup Advanced 11.7/11.5: Detached Tape Shows Online on Acronis Management Server

Acronis Products: installation fails on Windows Server SBS 2003 or Windows XP

Acronis Backup: BSOD on Windows Server 2012 on an SMB and NFS Share Access

Acronis Backup Advanced 11.7/11.5: Acronis Storage Node Crashes And Reports "database disk image is malformed" Error in Logs

Acronis Backup for Linux: Issues Caused by Red Hat Kernel Bugs

Acronis Backup Advanced 11.7/11.5 for Exchange: Backup or Recovery Operations Contain the "An e-mail will be skipped during backup" Message

Acronis products: 'Occupied space' value shows 0 or incorrect size

Acronis Virtualization: Backup of Virtual Machine Fails with "Failed to open the virtual machine"

Acronis Backup Advanced 11.7/11.5: Failed to Recover Storage Group or Database with Error "The Path Cannot Be the Root Directory."

Acronis Backup 11.7/11.5: Backup Fails with "No backup items were resolved"

Acronis Backup Advanced 11.7/11.5: Machine Does Not Perform Backup after Successful Wake-on-LAN Wake up

Acronis Backup Advanced 11.7: multiple "Starting up database 'acronis_cms'" messages in Windows event logs

Acronis Backup Advanced 11.7/11.5 for Exchange: Powershell Log Runs Full after Exchange Backup

Acronis Backup Advanced 11.7/11.5: "The service did not respond to the start or control request in a timely fashion" Error

Acronis Backup Advanced 11.7/11.5 Lets You Delete Incremental Backups from RDX in Removable Media Mode

Acronis Backup Advanced 11.7/11.5: Creating or Opening Managed Vault Fails with "There is not enough space on the disk"

Acronis Backup 11.7/11.5: Personal Vault Cannot Be Created on NAS4Free FTP/SFTP Shares

Acronis Backup 11.7/11.5 and Acronis Backup & Recovery 11: vCenter Intergrations Fails with Error "Specified entry already exists"

Acronis Backup Advanced 11.7/11.5: Backup or Restore of Exchange Items Fails with "An expression test has failed"

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Technical Questions & Known Solutions