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Knowledge Base

Knowledge Base

Acronis Account

FAQs & Hot Topics

Getting Support through Acronis Website
Purchasing on Acronis Website FAQ
List of support options for Acronis products
Account and Licensing FAQ
Acronis Account: My Support Requests
Acronis Customer Support Handbook

Security Updates

For information on security updates, visit https://security-advisory.acronis.com

Licensing, Requirements, Features & More

How to find the serial number of your Acronis product
Trial version limitations of Acronis products
How to check whether your license is perpetual or subscription
Acronis Cyber Protect Home Office: licensing and upgrade FAQ
Refund policy for Personal products
Acronis Products: How to get trial version
How to activate boxed versions of Acronis products
Acronis Cyber Protect 15: licensing and upgrade/downgrade FAQ
Receiving Upgrade Licenses for Acronis Business Products

How-tos

Downloading an Installation File of Acronis Software
How to register your Acronis product or maintenance renewal
How to find the serial number of your Acronis product
How to reset password for your Acronis account
How to move a license to another account
How to subscribe to or unsubscribe from Acronis Marketing e-mails
How to сhange account e-mail
Delete Acronis Account
Business Products: how to check if your support program is valid
How to activate boxed versions of Acronis products
How to register your Acronis product or maintenance renewal
Receiving Upgrade Licenses for Acronis Business Products
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