2707: AcronisInfo Utility

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Last update: 28-02-2023

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups

The supported operating systems are:

  • Windows 2000 and later

For gathering the necessary diagnostic information on Linux systems, see Linux System Report

AcronisInfo is a command-line application that gathers the diagnostic files listed below, puts them in a temporary folder, and archives them into systeminfo_<date>_<time>.zip. The temporary folder is then deleted. You may be asked for AcronisInfo output by an Acronis Customer Service representative.

AcronisInfo has been integrated into most of the Acronis products

Using AcronisInfo

For other products or if you cannot run the product to create the system report, please proceed as described below.

  1. Download System Information utility for your Windows version:

    Download SystemInfo utility for 64-bit Windows

    Download SystemInfo utility for 32-bit Windows
     

  2. Choose to Save the file, not to Run it:
  3. Save file to the Desktop or any other folder;
  4. Then click to open the containing folder and run the file manually by double-clicking on it (if you are not an Administrator, make sure you start the tool under admin account: right click on the tool -> run as Administrator):
  5. Accept the Security Warnings if any;
  6. The program will start working, it may take up to 5 minutes:

  7. The gathered information will be put in systeminfo<time_and_date>.zip file in the same folder where you placed the utility.

(!) If SnapAPI drivers are not installed, disk_report.txt will be blank. In this case, please create the report as described in Acronis Disk Report.

Running AcronisInfo may take up to 5 minutes.

Please also consider the following points:

  • The AcronisInfo utility should be run on the machine where the issue occurs. For example, if there is an issue with remote backup, the utility should be run on the machine with Acronis Agent, and not on the machine with Acronis Management Console;
  • If you are not sure from what machine to obtain the information, please run the AcronisInfo utility on all the machines that take part in the operation that fails;
  • Please remember that you may still have to gather some information manually, e.g. SnapAPI logs, MS SQL database logs, etc. If this needs to be done, an Acronis Support Representative will notify you;
  • Please check the consistency of the information within the created archive.

List of the items AcronisInfo gathers:

  1. User Rights Assignment list
    Exports Local Security Policy > Local Policies > User Rights Assignments.
    Method: secedit /export /areas USER_RIGHTS /cfg %dist_folder%\rights_assign.txt
  2. Windows Event Log
    Exports System and Application logs in .evt format.
    Method: wmic nteventlog where "Logfilename = 'System'" Call BackupEventLog "%dist_folder%\syslog.evt"
    wmic nteventlog where "Logfilename = 'Application'" Call BackupEventLog "%dist_folder%\applog.evt"
  3. Msinfo32
    Exports Msinfo32 as .nfo file.
    Method: "%CommonProgramFiles%\MICROS~1\MSINFO\msinfo32.exe" /nfo %dist_folder%\msinfo32report.nfo
  4. Acronis registry keys
    Exports HKLM\Software\Acronis for windows or HKLM\Software\Wow6432node\Acronis
    Method: regedit /E %dist_folder%\acro_reg.reg “…registry_key…”
  5. Acronis logs
    Copies contents of %ALLUSERSPROFILE%\Application Data\Acronis and %ALLUSERSPROFILE%\APPDATA\Acronis
    Method: Copy folder
  6. Acronis Scheduler report
    Executes command get report > %dist_folder%\schedreport.txt
    Method: Call schedmgr
  7. Acronis Disks Report
    Uses SnapAPI to collect information on hard disk structure.
    Method: Call SnapAPI
  8. List of user’s Active Directory groups
    For a given domain user export the list of groups containing this user.
    Method: Use ADCI/LDAP
  9. RSoP
    Gathers Resultant Set of Policy in a domain.
    Method: gpresult /z > gpresult.txt

Executing AcronisInfo in command-line

Example:

AcronisInfo.exe C:\AcronisInfo.zip

Turning off gathering of specific items

Example:

AcronisInfo.exe C:\AcronisInfo.zip –no_diskrep

  • -no_ra: User Rights Assignment is turned off 
  • -no_syslog: Windows Event Log is turned off 
  • -no_msreport: Msinfo32 is turned off
  • -no_acroreg: Acronis registry keys is turned off
  • -no_acrolog: Acronis logs is turned off
  • -no_schedrep: Acronis Scheduler report is turned off
  • -no_diskrep: Acronis Disks Report is turned off
  • -no_ad: User’s Active Directory groups is turned off

Deleting large files before archiving

Example:

AcronisInfo.exe C:\AcronisInfo.zip -filter 1

  • -filter (size in MB) – no files larger then the size given are included into output report.

Once collected, attach the created .zip file along with your support request to Acronis Support.

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