62908: Acronis Backup 11.7 End of Support

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    Last update: 28-10-2020

    Acronis announced the End of Support of Acronis Backup 11.7 as of May 31, 2019.

    End of support means that:

    • Acronis Customer Central will not provide assistance with technical questions and issues related to Acronis Backup 11.7
    •  Acronis will not fix bugs related to Acronis Backup 11.7 including any maintenance packs and/or patches past the support end date
    •  Acronis cannot guarantee Acronis Backup 11.7 compatibility with future updates to your operating systems or applications.

    You can continue using Acronis Backup 11.7 if it suits your needs. End of Support does not affect the product functionality.

    Learn more in Acronis Support Lifecycle Policy for Business Products.

    We recommend upgrading to the most current version to ensure your Acronis Backup is up-to-date, so you can enjoy the latest features and keep your environment protected.

    Check the following articles to learn the differences between versions:

    Can I get a free upgrade to Acronis Cyber Protect 15?

    If you have a valid maintenance or an active subscription license, you can get a free upgrade license in your Acronis account, under the license you registered:

    If you don't have a valid maintenance for your perpetual license, you can either renew it in order to get a free upgrade or purchase a new Acronis Cyber Protect 15 license.

    My maintenance for Acronis Backup 11.7 has expired. How can I upgrade to Acronis Cyber Protect 15?

    If you don’t have valid maintenance for your perpetual license, you can choose one of the following options:

    • Renew the maintenance in order to get a free upgrade
    • Purchase a version upgrade to Acronis Cyber Protect 15 license: contact your Acronis reseller (or find a reseller: click here)
    • Purchase a new Acronis Cyber Protect 15 license or subscription license on Acronis website

    I am currently running Acronis Backup 11.7 in my environment. How to install an upgrade to Acronis Cyber Protect 15?

    Clean installation of Acronis Cyber Protect 15 is recommended. To keep settings, upgrade to Acronis Cyber Backup 12.5 Update 4 (build 12730) or higher, then install Acronis Cyber Protect 15.

    For detailed instructions, see Upgrade to Acronis Cyber Protect 15

    I want to keep using Acronis Backup 11.7. What are my support options?

    Product documentation, Knowledge Base articles, and Forum help are available on our website for any products that are out of the Support lifecycle.

    Forum discussions related to Acronis Backup 11.7: 
    https://forum.acronis.com/forum/acronis-business-products-discussions

    Acronis Backup 11.7 Knowledge Base articles: https://kb.acronis.com/acronis-backup-11-7

    Product documentation: https://www.acronis.com/support/documentation/

    Acronis Backup 11.7 Upgrade FAQ: download here

    Acronis Support provides assistance with licensing questions, requests concerning Acronis account (registration, download, getting free upgrade) and other customer care questions.

    I have Acronis Backup 11.7 with active maintenance and Acronis Cloud storage subscription. How can I upgrade to Acronis Cyber Protect 15?

    If you have a valid maintenance or an active subscription license, you can get a free upgrade license in your Acronis account, under the license you registered:

    During upgrade from Acronis Backup 11.5/11.7 to Acronis Cyber Protect 15 your cloud archives are migrated to a new infrastructure automatically.

    I have Acronis Cloud storage subscription and my maintenance for Acronis Backup 11.7 has expired. How can I upgrade to Acronis Cyber Protect 15?

    You can continue to use your setup with Acronis Backup 11.7.

    If you wish to upgrade to Acronis Cyber Protect 15 please be aware that at least one license of Acronis Cyber Protect 15 is required to perform backup to Cloud (unlike Acronis Backup 11.7 where backup to the cloud was possible without "local" backup licenses).

    If you have an active subscription for Acronis Cloud storage for Acronis Backup 11.7 (Acronis Backup to Cloud), please contact Acronis Customer Central to check if you are eligible to receive free upgrade licenses for Acronis Cyber Protect 15.

    If licenses for Acronis Cyber Protect 15 are not generated automatically or if you have questions about upgrade, please contact Acronis Customer Central.

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