62908: Acronis Backup 11.7 End of Support

use Google Translate

    Acronis is announcing the End of Support of Acronis Backup 11.7 as of May 31, 2019.

    End of support means that:

    • Acronis Customer Central will not provide assistance with technical questions and issues related to Acronis Backup 11.7
    •  Acronis will not fix bugs related to Acronis Backup 11.7 including any maintenance packs and/or patches past the support end date
    •  Acronis cannot guarantee Acronis Backup 11.7 compatibility with future updates to your operating systems or applications.

    You can continue using Acronis Backup 11.7 if it suits your needs. End of Support does not affect the product functionality.

    Learn more in Acronis Support Lifecycle Policy for Business Products.

    We recommend upgrading to the most current version to ensure your Acronis Backup is up-to-date, so you can enjoy the latest features and keep your environment protected.

    Check the following articles to learn the differences between version 11.7 and 12.5:

    Can I get a free upgrade to Acronis Backup 12.5?

    If you have a valid maintenance or an active subscription license, you can get a free upgrade license in your Acronis account, under the license you registered:

    If you don't have a valid maintenance for your perpetual license, you can either renew it in order to get a free upgrade, or purchase a new Acronis Backup 12.5 license.

    My maintenance for Acronis Backup 11.7 has expired. How can I upgrade to Acronis Backup 12.5?

    If you don’t have a valid maintenance for your perpetual license, you can choose one of the following options:

    • Renew the maintenance in order to get a free upgrade
    • Purchase a version upgrade to Acronis Backup 12.5 license: contact your Acronis reseller (or find a reseller: click here)
    • Purchase a new Acronis Backup 12.5 license or subscription license on Acronis website

    I am currently running Acronis Backup 11.7 in my environment. How to install upgrade to Acronis Backup 12.5?

    1. For Acronis Backup 11.7 Advanced we recommend to perform a side-by-side upgrade. During a side-by-side upgrade, you install v.12.5 management server on a separate machine and import configuration of the previous version. See this article for detailed instructions.

    The latest build of Acronis Backup 12.5 to support side-by-side upgrade is Update 3.2 (build 11010). After upgrading to Acronis Backup 12.5 using build 11010, you can install the latest publicly available build

    Download and install Acronis Backup 12.5 (Build 11010) before updating to the latest build.

    • Windows 32 bit - click here to download
    • Windows 64 bit - click here to download
    • Linux 32 bit - click here to download
    • Linux 64 bit -click here to download

    2. For more information on upgrading from Acronis Backup 11.7 Standard see this article.

    3. After you install Acronis Backup 12.5 Build 11010 (Standard or Advanced), you can download the latest publicly available build of Acronis Backup 12.5 from your Acronis account and install it (read release notes here).

    I want to keep using Acronis Backup 11.7. What are my support options?

    Product documentation, Knowledge Base articles and Forum help are available on our website for any products that are out of the Support lifecycle.

    Forum discussions related to Acronis Backup 11.7: 
    https://forum.acronis.com/forum/acronis-business-products-discussions

    Acronis Backup 11.7 Knowledge Base articles: https://kb.acronis.com/acronis-backup-11-7

    Product documentation: https://www.acronis.com/support/documentation/

    Acronis Backup 11.7 Upgrade FAQ: download here

    Acronis Support provides assistance with licensing questions, requests concerning Acronis account (registration, download, getting free upgrade) and other customer care questions.

    I have Acronis Backup 11.7 with active maintenance and Acronis Cloud storage subscription. How can I upgrade to Acronis Backup 12.5?

    If you have a valid maintenance or an active subscription license, you can get a free upgrade license in your Acronis account, under the license you registered:

    During upgrade from Acronis Backup 11.5/11.7 to Acronis Backup 12.5 your cloud archives are migrated to a new infrastructure automatically.

    I have Acronis Cloud storage subscription and my maintenance for Acronis Backup 11.7 has expired. How can I upgrade to Acronis Backup 12.5?

    You can continue to use your setup with Acronis Backup 11.7.

    If you wish to upgrade to Acronis Backup 12.5 please be aware that at least one license of Acronis Backup 12.5 is required to perform backup to Cloud (unlike Acronis Backup 11.7 where backup to cloud was possible without "local" backup licenses).

    If you have an active subscription for Acronis Cloud storage for Acronis Backup 11.7 (Acronis Backup to Cloud), please contact Acronis Customer Central to check if you are eligible to receive free upgrade licenses for Acronis Backup 12.5.

    I have Acronis Cloud storage subscription that I use with Acronis Backup 11.7, but I don't have any licenses for local backup. Do I have to purchase Acronis Backup 12.5 licenses to use the new version?

    You can continue to use your setup with Acronis Backup 11.7.

    If you wish to upgrade to Acronis Backup 12.5 please be aware that at least one license of Acronis Backup 12.5 is required to perform backup to Cloud (unlike Acronis Backup 11.7 where backup to cloud was possible without "local" backup licenses).

    To upgrade to Acronis Backup 12.5, log in to your Acronis Account, find your Acronis Backup to Cloud license in the list of products and click Upgrade legacy Cloud storage to use it with Acronis Backup 12. Your cloud archives will be migrated to a new infrastructure automatically. Acronis Account will automatically generate free license(s) for Acronis Backup 12.5 according to Acronis Backup to Cloud subscription registered on your account.

    If licenses for Acronis Backup 12.5 are not generated automatically or if you have questions about upgrade, please contact Acronis Customer Central.

    Tags: 

    You are reporting a typo in the following text:
    Simply click the "Send typo report" button to complete the report. You can also include a comment.
    CAPTCHA
    This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
    14 + 3 =
    Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.