Support Training and Certification for Service Providers

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Trainings
 

Acronis offers technical product and troubleshooting trainings to Service Providers and Cloud Resellers as part of on-boarding process. After passing those trainings you will get a solid level of knowledge in Acronis solutions for Service Providers and will be capable of providing Level 1 (Tier 1) technical support for Acronis products according to the Acronis Service Provider Support Guidelines.

We offer trainings in the following products:

  • Acronis Cyber Cloud Foundations
  • Acronis Cyber Protect Cloud
  • Acronis Cyber Backup Cloud
  • Acronis Cyber Disaster Recovery Cloud
  • Acronis Cyber Files Cloud & Notary Cloud

Each training course is followed by an exam. Upon passing one, you'll receive an digital certificate confirming you are a certified Acronis Cloud Tech Associate. Please keep in mind that since Acronis products are under constant process of  development and improvement, each certificate is valid for one year period since it has been issued. Once the certificate has expired, it's necessary to take the training course and the exam again in order to get a new certificate.

In order to access the product courses and download training materials, you'll need to navigate to the Training section of Acronis Partner Portal.

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Not a Partner of Acronis yet? Join Acronis Partner program now!

 

Live Demos

Solution Engineer-led session that covers entire functionality of Acronis Cyber Cloud platform.

https://kb.acronis.com/liveclass

 

Digests and support discussions

Be the first to know about all the newest releases and most popular questions on supporting Acronis Service Provider products by checking our Support Digest for Service providers on our Forum. Check out the most recent issue:

 

   

Training materials

The materials from the table below are in the process of migration to Acronis Parter Portal. Once the migration is over, they will become available at the Training section.

Product Course Download PDF
Acronis Cyber Infrastructure 4.7 Product & troubleshooting training English
Acronis Cyber Backup Advanced 12.5 SPLA Product training English
Troubleshooting English
Acronis Cyber Protect 15 Product training. What's new English
New Virtualization features English
Update 1 English
Update 2 English
Update 3 English
Troubleshooting English
Acronis Backup Advanced for vCloud Product training English
Acronis True Image 2021 Product training English
Acronis Cyber Protect Home & Business English
Troubleshooting English

 

More information

If you would like to be informed about newly available trainings, receive other support-related notifications or request an online training, submit your request to Team-Support-Notifications.