Support Training and Certification for Service Providers

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Acronis offers technical product trainings to Service Providers as part of its onboarding. Below you can find self-study material that will help you pass the Acronis Service Provider Support Certification in order to provide Level 1 (T1) technical support for Acronis products according to the Acronis Service Provider Support Guidelines.

Once you learn the training material, read the documentation and work with the product, you can proceed to the T1 certification exam.

 

Webinars

You are welcome to attend one of the upcoming webinars:

Date Time Regions Duration Topic Event Link
17/12/2018

2 PM Singapore time

(6:00 UTC)

APAC 2:00 H
Acronis Backup Cloud 7.8 Product Training

https://acronis.zoom.us/webinar/register/WN_SFSgvEifTf6PWBpqJKeEPA
18/12/2018

11 AM ET

(16:00 UTC)

AMERICAS 2:00 H
Acronis Backup Cloud 7.8 Product Training

https://acronis.zoom.us/webinar/register/WN_zMl-69hHSSaH1pFMquKeCg
19/12/2018

1 PM GMT

(13:00 UTC)

EMEA 2:00 H
Acronis Backup Cloud 7.8 Product Training

https://acronis.zoom.us/webinar/register/WN_pjaPvawYTr2vSXf9JZWCqg

If the trainings above do not fit into your schedule, please come back later in a week or so as we are constantly adding events for various regions.

Digests and support discussions

Follow the latest news on supporting Acronis Service Provider products, releases and hot topics on our dedicated support Forum:


Learning materials

Training materials are now also available in German, French, Spanish and Japanese!

Product Course Download PDF Recording Certification Exam
Acronis Data Cloud 7.8 What's New English English -
Acronis Backup Cloud 7.8 Product Training English -

Start

(EN)

Troubleshooting English -
Acronis Disaster Recovery Cloud 1.0 Support Training English 日本語 English Start (EN, JP)
Acronis Files Cloud 1.0 Support Training English 日本語 English Start (EN, JP)
Acronis Storage 2.4 Support Training English Deutsch Français Español 日本語 English

Start

(EN, DE, FR, ES, JP)

Migration from Storage Gateway - English
Acronis Backup Advanced 12.5 SPLA Support Training English - Start (EN)
Troubleshooting English -
Acronis Backup Advanced for vCloud Support Training English - Start (EN)



T1 Certification Exams

Сertification exams are now also available in German, French, Spanish and Japanese!


More information

If you would like to be informed about new available trainings, receive other support-related notifications or request an online training, submit your request to Team-Support-Notifications.

You are welcome to provide your feedback on training and certification process in this satisfaction survey.

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