Knowledge Base

Upgrade to Acronis Backup and Security 2011 or contact Acronis Customer Central This article applies to: Acronis Backup and Security 2010 Acronis Internet Security 2010 Symptoms You have a valid and active license of ...

Article - Public - Updated 2012-01-12 13:56

Make sure you have both Acronis True Image Home 2012 Upgrade serial number and a serial number from a previous version of Acronis True Image Home This article applies to: Acronis True Image Home 2012 Introduction You can install ...

Article - Public - Updated 2012-01-19 14:51

Insert the card before booting the operating system This article applies to: Acronis True Image Home 2012 Symptoms You have Acronis True Image Home 2012 installed on the machine with an external card reader; After you ...

Article - Public - Updated 2012-01-04 15:29

How to replace serial number This article applies to: Acronis True Image Home 2012 Introduction In some cases you may need to change the serial number for the installed Acronis True Image Home 2012, e.g. if you purchased a new ...

Article - Public - Updated 2011-12-30 13:42

0x000B03E9+0x01E50006+0x00040011+0x0000FFF0+0x80070002 An entry for this backup is corrupt on the database This article applies to: Acronis True Image Home 2012 ...

Article - Public - Updated 2011-12-14 14:32

0x00040014+0x0000FFF0+0x800704C3 0x0064000D+0x00040014+0x0000FFF0+0x800704C3 To fix the issue, update to the latest build This ...

Article - Public - Updated 2011-12-13 09:00

0x01350016+0x01780001+0x01780001+0x01780001+0x01470013+0x01470012+0x00CA000C 0x01470013+0x01470012+0x00CA000D License server is not ...

Article - Public - Updated 2011-12-28 15:22

Install a new version of SnapAPI drivers with a fix This article applies to: Acronis Backup & Recovery 11 Symptoms You are using 3ware  controller (e.g. 3ware 9650, 3ware 9750); You install Acronis Backup & ...

Article - Public - Updated 2011-12-07 08:12

0x006400D1+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x8007000F Use the  "Remove from the list" option This article applies to: ...

Article - Public - Updated 2011-12-06 11:51

0x014F0020+0x014F0015 Use SMTP server that supports the "DATA" command This article applies to: Acronis Backup & Recovery 11 Symptoms You send ...

Article - Public - Updated 2011-12-02 11:03

0x00040014 To fix the issue, update to the latest build This article applies to: Acronis True Image Home 2012 Symptoms From Acronis True Image Home 2012, ...

Article - Public - Updated 2011-12-01 11:13

This has been fixed This article applies to: Acronis True Image Home 2012 Symptoms You install a trial version of Acronis True Image Home 2012; You try to activate a trial version using an upgrade key for Acronis True ...

Article - Public - Updated 2011-12-27 16:27

0x014F0020+0x014F000F Check network connection and IP address. Symptoms You specify the e-mail notifications and click Send test e-mail message; You receive ...

Article - Public - Updated 2011-12-12 11:51

0x00624E29+0x00D281F7 Create a new user account manually and specify it as MMS user during installation. Symptoms You try to install Acronis Backup & Recovery 11; ...

Article - Public - Updated 2011-12-29 09:41

0x00624E20 Collect the log and send it to Acronis Customer Central for investigation This article applies to: Acronis Snap Deploy 4 Symptoms You start ...

Article - Public - Updated 2011-11-14 10:18

Check for updates and run the installation file This article applies to: Acronis True Image Home 2012 Introduction For the list of fixed and current issues documented in Acronis Knowledge Base see  Acronis True Image Home 2012 ...

Article - Public - Updated 2011-12-01 14:32

0x00620002+0x00620002 Solution depends on the type of the issue This article applies to: Acronis True Image Home 2012 Please click on the error message that you ...

Article - Public - Updated 2011-11-22 11:31

0x0113000B+0x01130009 0x01130009+0x01130009 Check the license key and connection to the remote Acronis License Server This ...

Article - Public - Updated 2011-12-21 13:10

0x0004000A+0x0000FFF0+0x80070003 Make sure the device to which you are doing Acronis Nonstop Backup is plugged in This article applies to: Acronis True Image Home 2012 ...

Article - Public - Updated 2011-11-08 13:18

0x01140002+0x01140002+0x01140005+0x00450037+0x00450047 Make sure you have ports 9876 and 25001 open This article applies to: Acronis Backup & Recovery 11 ...

Article - Public - Updated 2011-11-04 13:27