Knowledge Base

0x014F0020+0x014F0013 Make sure that you provided correct user name and password Symptoms You are trying to send a notification e-mail. Operation fails with error code ...

Article - Public - Updated 2012-02-07 09:11

Upgrade to Acronis Backup and Security 2011 or contact Acronis Customer Central This article applies to: Acronis Backup and Security 2010 Acronis Internet Security 2010 Symptoms You have a valid and active license of ...

Article - Public - Updated 2012-01-12 13:56

Make sure you have both Acronis True Image Home 2012 Upgrade serial number and a serial number from a previous version of Acronis True Image Home This article applies to: Acronis True Image Home 2012 Introduction You can install ...

Article - Public - Updated 2012-01-19 14:51

Insert the card before booting the operating system This article applies to: Acronis True Image Home 2012 Symptoms You have Acronis True Image Home 2012 installed on the machine with an external card reader; After you ...

Article - Public - Updated 2012-01-04 15:29

How to replace serial number This article applies to: Acronis True Image Home 2012 Introduction In some cases you may need to change the serial number for the installed Acronis True Image Home 2012, e.g. if you purchased a new ...

Article - Public - Updated 2011-12-30 13:42

0x000B03E9+0x01E50006+0x00040011+0x0000FFF0+0x80070002 An entry for this backup is corrupt on the database This article applies to: Acronis True Image Home 2012 ...

Article - Public - Updated 2011-12-14 14:32

0x00040014+0x0000FFF0+0x800704C3 0x0064000D+0x00040014+0x0000FFF0+0x800704C3 To fix the issue, update to the latest build This ...

Article - Public - Updated 2011-12-13 09:00

0x01350016+0x01780001+0x01780001+0x01780001+0x01470013+0x01470012+0x00CA000C 0x01470013+0x01470012+0x00CA000D License server is not ...

Article - Public - Updated 2011-12-28 15:22

You can remove alerts using a special script This article applies to: Acronis Backup & Recovery 11 Advanced Server Acronis Backup & Recovery 11 Virtual Edition Acronis Backup & Recovery 11 Advanced Server - SBS Edition ...

Article - Public - Updated 2011-12-07 14:04

Install a new version of SnapAPI drivers with a fix This article applies to: Acronis Backup & Recovery 11 Symptoms You are using 3ware  controller (e.g. 3ware 9650, 3ware 9750); You install Acronis Backup & ...

Article - Public - Updated 2011-12-07 08:12

0x006400D1+0x00AC0041+0x00AC0040+0x01AF0006+0x01AF0005+0x00040007+0x0000FFF0+0x8007000F Use the  "Remove from the list" option This article applies to: ...

Article - Public - Updated 2011-12-06 11:51

0x01140007+0x0045005B+0x0045000C+0x00BE0081 Install "Components for Remote Installation" This article applies to: Acronis Backup & Recovery 11 ...

Article - Public - Updated 2011-12-12 08:27

0x014F0020+0x014F0016 Authentication  error on SMTP server This article applies to: Acronis Backup & Recovery 11 Symptoms You send a test e-mail ...

Article - Public - Updated 2011-12-02 11:04

0x014F0020+0x014F0015 Use SMTP server that supports the "DATA" command This article applies to: Acronis Backup & Recovery 11 Symptoms You send ...

Article - Public - Updated 2011-12-02 11:03

0x00040014 To fix the issue, update to the latest build This article applies to: Acronis True Image Home 2012 Symptoms From Acronis True Image Home 2012, ...

Article - Public - Updated 2011-12-01 11:13

This has been fixed This article applies to: Acronis True Image Home 2012 Symptoms You install a trial version of Acronis True Image Home 2012; You try to activate a trial version using an upgrade key for Acronis True ...

Article - Public - Updated 2011-12-27 16:27

0x014F0020+0x014F000F Check network connection and IP address. Symptoms You specify the e-mail notifications and click Send test e-mail message; You receive ...

Article - Public - Updated 2011-12-12 11:51

0x00624E29+0x00D281F7 Create a new user account manually and specify it as MMS user during installation. Symptoms You try to install Acronis Backup & Recovery 11; ...

Article - Public - Updated 2011-12-29 09:41

This issue affects only some Windows 7 systems. Download and run the fix This article applies to: Acronis True Image Home 2012 Symptoms You disable Acronis True Image Home integration into Windows 7 Control Panel by ...

Article - Public - Updated 2011-11-18 13:53

This message can be safely ignored This article applies to: Acronis True Image Home 2012 Symptoms You boot from WinPE based bootable media; You try to restore system disk image to original location from another local ...

Article - Public - Updated 2011-11-18 06:30