Knowledge Base

You can view your case status under "My Support Requests"

Uncheck the "Compatibility mode" option for the executable to fix the issue.

Disk health calculation by Acronis Drive Monitor

If Acronis Management Server is installed on a guest operating system, which is backed up from the host, it will not display the correct task status on the dashboard

This is a Graphical User Interface (GUI) issue. The validation task is actually running

Start the Acronis Managed Machine service manually to solve the issue

Synchronization runs every 30 minutes, this is why the "Power state" status may show non-actual information about a virtual machine being online or offline

If you add a machine with Acronis Agent by its IP Address, then Acronis Management Console will not be able to connect to it after the Acronis Agent's IP changes

After rebooting the machine with Acronis Group Server the networked computers with Acronis True Image Agents are automatically polled as offline, even though they are supposed to have the status "Ready"