Knowledge Base

List of known issues and basic instructions on how to troubleshoot issues with Wake-on-LAN and Acronis Backup & Recovery 10

To troubleshoot the issue, it is necessary to collect Acronis Recovery for Microsoft Exchange logs, Windows Event Logs, Windows System Information and export the restored E-mails in .eml format

Detailed instructions on how to troubleshoot issues with tape drives and Acronis True Image Echo

To troubleshoot an issue, it is necessary to collect the logs of Acronis Management Console, Acronis Agent, Task Service, and Windows System Information File

Using Wireshark you can collect network tracing logs

Slow data transfer speed in Windows, possible reasons and workarounds

The problem is in incorrect SSL certificate generation for intercomponent connections of Acronis products. As workaround, try disabling SSL encryption

How to configure the DHCP server to let it dispatch correct information about PXE server location

This article describes how you can edit Windows system registry offline using BartPE

Enter the username and the password, which were specified in the "Remote logon settings" fields when creating Acronis Bootable Media. This should eliminate the issue