Knowledge Base

This is not supported

Dismount the Microsoft Exchange database, and then remount it to resolve the issue

An attempt to connect to an Acronis Agent fails with "Active Directory is not available for the specified user. Cannot create MAPI profile. Probably, the user does not have a mailbox or Microsoft Exchange MAPI and CDO are probably out of date."

Acronis Recovery for Microsoft Exchange errors out on trying to restore Information Stores from full backup

You can recover separate mailboxes or E-Mails from a backup archive of an Information Store, but the process can be time-consuming

Acronis Recovery for Microsoft Exchange is not a cluster-aware application, and does not include support for cluster-related settings or events

List of limitations for trial versions of Acronis products

With the "Backup metadata" option checked you will later be able to restore mailboxes from the backup. Otherwise – you will not

Acronis Recovery for Microsoft Exchange is compatible with Acronis True Image Build 8163 or higher

To troubleshoot the issue, it is necessary to collect Acronis Recovery for Microsoft Exchange logs, Windows Event Logs, Windows System Information and export the restored E-mails in .eml format