Knowledge Base

You can view your orders and retrieve your serial numbers from your account at the Acronis website

Description

My Orders, available under My Account, is where you can view all your orders/purchases made at the Acronis online store:

You can sort the list of backups displayed on the main screen of the product

How to purchase or upgrade Acronis Online Backup subscription

How to check the shipping status of a physical copy of Backup CD that you have purchased along with the online download of Acronis software

How to check how much you have been charged for the purchase at the Acronis Online Store

Why the final price after an order processing can be higher

Acronis Online Stores accept payments via wire transfers, credit cards and purchase orders

Most probably the download link expired or was copied incorrectly

How to proceed if you accidentally have ordered a wrong product at the Acronis Online Store

There are several reasons why an order cannot be processed at the moment