Knowledge Base

Instructions on how to prepare your machine to create WinPE-based rescue media

This is probably a VMware issue. Try the steps described in the article to resolve it.

Try disabling write caching for the USB drive to solve the issue

There are no backup plans and tasks shown in Acronis Management Console, even though the tasks exist and run. The product log indicates the "Routine failed to serialize result" error message

After applying Try&Decide changes reboot the computer before creating Acronis Secure Zone with allocating space for it from system partition

After deleting a centralized managed vault on tape, Acronis Backup & Recovery 10 will fail to recreate it

Delete the Acronis Storage Node to which the tape is attached and then create it again to solve the issue

Disable or update Bytemobile software on the machine to eliminate the issue

There are two possible causes of the issue. Either the wrong credentials were used to execute the task or the Acronis Service user "__acro_subst_user__" was not added to the "Replace a process level token" policy during the installation of the agent.

Instead of "smb://share/folder/" specify the path as "//share/folder/