Knowledge Base

The recommendation is to use Virtual Appliance instead of Windows Agent

This is an issue with the Windows installer

As a workaround, use an existing user that is part of the "Backup operators" group

Make sure you have both Acronis True Image Home 2012 Upgrade serial number and a serial number from a previous version of Acronis True Image Home

Install "Components for Remote Installation"

Create a new user account manually and specify it as Acronis Management Server Service user during installation

Uninstall the product and reattempt installation

The target machine is offline (turned off)

Modify a registry key to resolve the issue

Collect the log and send it to Acronis Customer Central for investigation