Knowledge Base

The issue has been fixed This article applies to: Acronis Backup and Security 2010 Acronis Internet Security 2010 Symptoms An attempt to update the product database from January 1, 2012 errors out with the following message: ...

Article - Public - Updated 2012-01-18 16:12

Upgrade to Acronis Backup and Security 2011 or contact Acronis Customer Central This article applies to: Acronis Backup and Security 2010 Acronis Internet Security 2010 Symptoms You have a valid and active license of ...

Article - Public - Updated 2012-01-12 13:56

Engine version and virus signature may be different on different operating systems This article applies to: Acronis Backup and Security 2010 Acronis Internet Security 2010 Acronis Antivirus 2010 Description Version of ...

Article - Public - Updated 2011-05-27 11:49

Regardless on what partition you install the product, you will always need to have enough free space on the system partition This article applies to: All Windows editions of Acronis products Description Installation of an ...

Article - Public - Updated 2011-09-14 11:46

Contact Acronis Customer Central for a resolution This article applies to: All Acronis products (!) If the product does not detect the hard disks in Windows, please see  Acronis Product Does Not Detect Hard Disks in Windows . ...

Article - Public - Updated 2010-11-03 12:13

Acronis True Image Home 2012 supports  Windows Home Server 2011. All other Acronis products and other versions of Windows Home Server are currently not compatible This article applies to: Acronis True Image Home 2012 All other ...

Article - Public - Updated 2011-10-14 07:12

What should be checked if an Acronis Home product does not accept serial number This article applies to: Acronis True Image Home (all versions) Acronis True Image Home Plus Pack (all versions) Acronis Disk Director (all ...

Article - Public - Updated 2011-03-25 10:20

This is an issue in the product. You can execute the task manually This article applies to: Acronis Internet Security Suite 2010 Acronis Backup and Security 2010 Symptoms You run Acronis Backup and Security in ...

Article - Public - Updated 2010-09-01 09:41

An overview of the Acronis product licensing Description Product name Number of machine covered by 1 license License period Acronis Backup and Security 2011 Standard 3 physical machines / 5 GB ...

Article - Public - Updated 2011-12-13 15:42

Allow the Network access for VMware Adapter on the "Network" tab This article applies to: Acronis Backup and Security 2010 Acronis Internet Security Suite 2010 Introduction VMware virtual machines may have some ...

Article - Public - Updated 2010-05-21 07:06

0x00D60027+0x00040011+0x0000FFF0 The cdp.metadat file is unavailable This article applies to: Acronis True Image Home 2010 Acronis True Image Home 2010 Plus Pack ...

Article - Public - Updated 2010-08-24 14:52

You have or have had a version of BitDefender installed on the machine This article applies to: Acronis Backup and Security 2010 Acronis Internet Security Suite 2010 Symptoms An attempt to install the product fails with the ...

Article - Public - Updated 2010-05-21 07:19

Click "Fix All Issues" to run the system scan This article applies to: Acronis Backup and Security 2010 Acronis Internet Security Suite 2010 Symptoms You create a scheduled task to scan the system for ...

Article - Public - Updated 2011-03-28 13:50

Hit CTRL-V to insert the serial license into the installation wizard This article applies to: Acronis True Image Home 2009 and older Acronis products. (!) Latest builds of Acronis True Image Home 2010 and more recent versions ...

Article - Public - Updated 2011-08-10 15:31

This article applies to: Acronis Backup and Security 2010 Acronis Internet Security Suite 2010 Acronis AntiVirus 2010 To our Customers, For those of you that were affected by this, we sincerely apologize. We ...

Article - Public - Updated 2010-03-23 19:22

Allow "System" rule 35 for Remote Desktop access This article applies to: Acronis Backup and Security 2010 Acronis Internet Security Suite 2010 Introduction To allow Remote Desktop (RDP) access, you need ...

Article - Public - Updated 2010-04-18 15:11

Switch to the Expert mode and check expiration time on the dashboard This article applies to: Acronis Backup and Security 2010 Acronis Internet Security Suite 2010 Introduction After you install the product (see ...

Article - Public - Updated 2010-03-11 14:30

Make sure you enter a 64-character serial number This article applies to: Acronis Backup and Security 2010 Acronis Internet Security Suite 2010 Symptoms You install the product. See Installation of Acronis ...

Article - Public - Updated 2010-09-17 15:21

Remove any other security software before installing the product This article applies to: Acronis Backup and Security 2010 Acronis Internet Security Suite 2010 Description It is strongly recommended to remove any other ...

Article - Public - Updated 2010-05-21 08:49

Port and hostname that Acronis Internet Security Suite 2010 Antivirus needs to have access to This article applies to: Acronis Internet Security Suite 2010 Acronis Backup and Security Suite 2010 Description To be ...

Article - Public - Updated 2010-02-11 14:30