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Diagnostics

VSS Log Files

Created - Feb 13, 2009; Updated - Mar 26, 2009; Access Level - Public

How to collect Volume Shadow Copy Service (Volume Snapshot Service) log files

Acronis True Image Errors Out With "Unable to create volume snapshot"

Created - Aug 15, 2008; Updated - Mar 26, 2009; Access Level - Public

On an attempt to create a backup with folder or file exclusion, Acronis True Image 11 Home fails with the "Unable to create volume snapshot" error

Acronis True Image Reports It Cannot Find Proper Serial Number after Installation

Created - Nov 30, 2007; Updated - Jun 17, 2009; Access Level - Public

Uninstall Acronis True Image, delete the TrueImage subkey from Windows registry, and install Acronis True Image again

Troubleshooting Network Backup Issues in Windows

Created - Jul 27, 2007; Updated - Jun 5, 2009; Access Level - Public

Instructions on how to troubleshoot issues with backing up to a network share in Windows

Testing Computer Memory

Created - Apr 5, 2007; Updated - Apr 14, 2009; Access Level - Public

Using memtest to check if the machine's memory is healthy

Acronis Snap Deploy Deploys Images Only to Several Computers from the Chosen Pool

Created - Feb 20, 2007; Updated - Aug 13, 2009; Access Level - Public

What to do when only several computers are deployed successfully

Acronis Disk Director Fails to Commit Changes After Reboot

Created - Feb 8, 2007; Updated - Jun 23, 2009; Access Level - Public

Acronis Disk Director reboots in Windows Native Mode to commit pending changes, but the operation either fails with an error or completes with no result

Analyzing Installation Logs of Acronis Products Based on MSI Technology

Created - Sep 26, 2006; Updated - Nov 19, 2009; Access Level - Public

This article provides information on how to find, identify and resolve typical errors in MSI logs of Acronis software

Windows System Information File

Created - Aug 22, 2006; Updated - May 26, 2009; Access Level - Public

Windows System Information file lets an Acronis Customer Central Representative have a better insight into situation

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