Knowledge Base

0x014F0020+0x014F0013 Make sure that you provided correct user name and password Symptoms You are trying to send a notification e-mail. Operation fails with error code ...

Article - Public - Updated 2012-02-07 09:11

0x0010C45A+0x0000FFF0 Activate Acronis VSS provider or turn off VSS entirely This article applies to: Acronis Backup & Recovery 11 All Windows Editions ...

Article - Public - Updated 2012-02-03 14:37

As a workaround, use an existing user that is part of the "Backup operators" group This article applies to: Acronis Disk Director 11 Advanced Symptoms You are installing Acronis Disk Director 11 Advanced on a ...

Article - Public - Updated 2012-01-09 12:41

0x01350016+0x01780001+0x01780001+0x01780001+0x01470013+0x01470012+0x00CA000C 0x01470013+0x01470012+0x00CA000D License server is not ...

Article - Public - Updated 2011-12-28 15:22

Install a new version of SnapAPI drivers with a fix This article applies to: Acronis Backup & Recovery 11 Symptoms You are using 3ware  controller (e.g. 3ware 9650, 3ware 9750); You install Acronis Backup & ...

Article - Public - Updated 2011-12-07 08:12

0x00AD0003+0x00030002 Acronis Managed Machine Service is not started This article applies to: Acronis Backup & Recovery 11 Advanced Server Acronis Backup & ...

Article - Public - Updated 2011-12-06 08:28

0x01140007+0x0045005B+0x0045000C+0x00BE0081 Install "Components for Remote Installation" This article applies to: Acronis Backup & Recovery 11 ...

Article - Public - Updated 2011-12-12 08:27

0x00AD0003+0x00030431 Make sure that the required component is installed This article applies to: Acronis Backup & Recovery 11 Symptoms You try to ...

Article - Public - Updated 2012-01-05 15:13

0x014F0020+0x014F0016 Authentication  error on SMTP server This article applies to: Acronis Backup & Recovery 11 Symptoms You send a test e-mail ...

Article - Public - Updated 2011-12-02 11:04

0x014F0020+0x014F0015 Use SMTP server that supports the "DATA" command This article applies to: Acronis Backup & Recovery 11 Symptoms You send ...

Article - Public - Updated 2011-12-02 11:03

This is a known issue This article applies to: Acronis vmProtect 6 Symptoms You create a password-protected backup of a virtual machine; You open the Recovery points view in Acronis vmProtect 6, select location with ...

Article - Public - Updated 2012-01-04 13:48

0x00624E20 Collect the log and send it to Acronis Customer Central for investigation This article applies to: Acronis Snap Deploy 4 Symptoms You start ...

Article - Public - Updated 2011-11-14 10:18

Changing the default catalog database folders for Acronis Storage Node, Acronis Management Server, and Acronis Agent This article applies to: Acronis Backup & Recovery 11 Introduction This article describes how to change the ...

Article - Public - Updated 2011-12-22 09:33

0x00AF0014+0x00AD0003+0x00030002+0x0000FFF0+0x80070002 Allow Acronis Managed Machine Service some time to initialize This article applies to: Acronis Backup & ...

Article - Public - Updated 2011-11-07 09:18

0x00AF0013+0x00AD0003+0x00030002+0x0000FFF0+0x80070002 Start Acronis Managed Machine Service on the machine This article applies to: Acronis Backup & Recovery 11 ...

Article - Public - Updated 2011-11-17 15:07

0x01140002+0x01140002+0x01140005+0x00450037+0x00450047 Make sure you have ports 9876 and 25001 open This article applies to: Acronis Backup & Recovery 11 ...

Article - Public - Updated 2011-11-04 13:27

0x00AF0012+0x00AD0003+0x00030002+0x0000FFF0+0x80070002 Install Acronis Agent on the machine This article applies to: Acronis Backup & Recovery 11 Acronis Backup ...

Article - Public - Updated 2011-11-07 09:23

0x01140002+0x01140002+0x01140005+0x00450036+0x00450004+0x0000FFF0+0x8007052E Disable simple file sharing and modify security policy This article applies to: Acronis ...

Article - Public - Updated 2011-11-03 10:12

Do not install Acronis Backup & Recovery 11 and Acronis vmProtect 6 on the same machine This article applies to: Acronis vmProtect 6 Acronis Backup & Recovery 11 Virtual Edition Symptoms You install Acronis Backup ...

Article - Public - Updated 2011-11-18 07:42

Run the tool to fix the issue This article applies to: Acronis Backup & Recovery 11 Advanced Server  Acronis Backup & Recovery 11 Virtual Edition  Acronis Backup & Recovery 11 Advanced Server SBS Edition Acronis ...

Article - Public - Updated 2011-10-21 07:46