8153: Getting Support through Acronis Website

How to get Support on Acronis Website


To get Support go to the Acronis website - you should be automatically redirected to the local web-site according to your location. If not - then please choose the local web-site from the Choose your region drop-down menu at the top. After that go to the "Support" tab.

Here you can browse the Online Troubleshooter containing the most common issues and search the Knowledge Base or Support Forums for solutions:

Getting Assistance

If you didn't find solution to your issue in the Online Troubleshooter or Knowledge Base then use press Contact Support to get to Contact Us page:


Select the type of issue that you have from the available menus to see quick solutions and available support options.

  • Technical issues/Questions - for technical assistance with the product, for both full and trial versions. Serial number must be registered under account to access available support options.
  • Presales/Licensing questions  - for non-technical presales requests such as licensing questions, assistance with selecting the right product, discounts and promo-campaigns
  • Customer Care - requests about website, My Account, serial numbers,

It is recommended to login at the right side of the page before selecting your options in "Contact us" wizard - you will get more options when the page knows who you are and what products and support programs you have. If you don't have an account yet - see Registration at Acronis Website.

(!) Please note that your product serial number must be registered in order to access technical support. See Registering Acronis Products at the Website

If you want more support options then you can take a look and buy Acronis Support Program subscription - see Purchasing Acronis Support Program.

Product updates

You can download the latest update for your Acronis product on Product Updates page:

The list contains updates for main products. To access updates for other products press Show more. 

(!) Please log in to your account to access the latest updates.

Product documentation

You can download User Guides, Installation Guides and other product documentation on Documentation page:

The page contains documentation for latest Acronis products. Press Documentation for older products to access documentation for other products.

More information

See also:


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