Knowledge Base

You have or have had a version of BitDefender installed on the machine

This article applies to:

• Acronis Backup and Security 2010
• Acronis Internet Security Suite 2010

Symptoms

An attempt to install the product fails with the following error message:

Could not write value Device to key
\.DEFAULT\Software\SetID\Internal. Verify that you
have sufficent access to that key, or contact your
support personnel.

Cause

You have or have had a version of BitDefender installed on the machine.

Solution

1. Invoke Windows Registry Editor (Start-Run -> regedit):

   

2. Navigate to the following key:

   HKEY_USERS\.DEFAULT\Software\

   

3. Right click on the SetID registry entry and select Permissions:

   

4. Click on the Advanced button:

   

5. Click on the Owner tab, select the user under which you are logged in, and check the Replace owner... box. Click on Apply:

   

6. Open the Auditing tab, check the Replace auditing entries... box, and click on Apply:

   

7. Open the Permissions tab, check the Replace permission entries... and click on Apply:

   

8. Click OK;
9. Right click on SetID and select Delete:

   

10. Run the uninstallation tool:

    Windows 32 bit: \Program Files\Acronis Backup and Security\Acronis Backup and Security 2010\AcronisUninstallTool.exe
    Windows 64 bit: \Program Files (x86)\Acronis Backup and Security\Acronis Backup and Security 2010\AcronisUninstallTool.exe

More information

Feel free to contact Acronis Customer Central if you have further questions or need assistance.