Home

9765: Acronis True Image Home 2010 Crashes if There Is a USB Device with 4 KB Cluster Size Plugged In

Submission of a form on this page has been disabled as you do not have JavaScript enabled in your browser. If you think this message is wrong - then just refresh the page.
Created - Apr 2, 2010; Updated - Nov 15, 2010
Printer-friendly version

As a workaround, unplug the USB device and reboot the machine

This article applies to:

Symptoms

  1. You have one of the listed products installed on your machine;
  2. Once you plug in a USB device with a 4 KB cluster size (e.g. iPod), the Acronis product crashes.

Cause

The listed Acronis products cannot handle the 4 KB cluster size properly.

Solution

As a workaround, unplug the USB device and reboot the machine.

More information

Most iPod models have 4 KB cluster size.

The issue does not exist starting from Acronis True Image Home 2011.

Provide feedback on this information

Please use the form below to send us your comments. We read all feedback carefully.

Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please use our Contact Support Wizard.

Thank you for taking the time to send us your thoughts, we truly value your input.

To protect your privacy, do not include contact information in your feedback.