Knowledge Base

Creating an MS Installer Log of Acronis True Image Home 2010 as part of Acronis Backup and Security 2010

This article applies to:

• Acronis Backup and Security 2010

Introduction

Acronis Backup and Security 2010 consists of Acronis True Image Home 2010 and Acronis Internet Security Suite 2010. See Acronis Backup and Security 2010.

If the installation of Acronis Backup and Security 2010 fails on Acronis Internet Security Suite 2010, please see Acronis Internet Security Suite 2010: Troubleshooting Installation Issues.

If the installation of Acronis Backup and Security 2010 fails on Acronis True Image Home 2010, please proceed as described in this article.

Solution

1. Start the installation package of Acronis Backup and Security 2010, right-click on Install Acronis Backup and Security and select Extract:

   

2. Extract the AcronisBackupSecurityUnionInstaller_standard.exe to the root of your C: partition;
3. Open the extracted AcronisBackupSecurityUnionInstaller_standard.exe using WinRAR (paid) or 7-Zip (free):

   

4. Drag and drop the AcronisBackupSecurity.msi file to the root of your C: partition:

   

5. Go to the Run prompt (Start -> Run);
6. Issue the following command:

   msiexec /i msi-filepath /l*v log-filepath

   where msi-filepath is the full path (including the file name) to the AcronisBackupSecurity.msi file and log-filepath is the full path (also including the file name) to the log file you want to save the output to.

   (!) The /i and /l*v parameters are separated with spaces from msiexec and msi-filepath.

   For example, msiexec /i c:\AcronisBackupSecurity.msi /l*v c:\log.log

   

   (!) If there are spaces in the path, please put the path in quotation marks. E.g, msiexec /i "C:\Documents and Settings\User\Desktop\AcronisBackupSecurity.msi" /l*v c:\log.log

7. Reproduce the installation issue. You can try analyzing the log to troubleshoot the issue as described in Analyzing Installation Logs of Acronis Products Based on MSI Technology;
8. If you need assistance, please contact Acronis Customer Central with the log file created during the installation. Please include Windows System Information File.

More information

See also:

• Installation of Acronis Backup and Security 2010
• Acronis Backup and Security 2010: The Serial Number Is Invalid