Knowledge Base

Guide for troubleshooting remote installation issues in Acronis Backup & Recovery

This article applies to:

• Acronis Backup & Recovery 10
• Acronis Backup & Recovery 11

Description

Use this article to troubleshoot issues with remote installation of Acronis Backup & Recovery components.

Check the following to make sure that the remote connection is correct:

1. For remote installation on a remote machine running any Windows XP version, the option Control panel -> Folder options -> View -> Use simple file sharing must be disabled on that machine;
2. For remote installation on a remote machine running Windows XP with Service Pack 2 or Windows 2003 Server, the option Control panel->Windows Firewall->Exceptions->File and Printer Sharing must be enabled on that machine;
3. Check the firewall settings on source and target machines: see Firewall Settings for Acronis Products; if possible, try turning off firewalls on both source and target machines;

   (!) Do not stop Windows Firewall service as a measure of turning off firewall on Windows Vista/7/2008/2008 R2. You can turn the firewall features off by using the Group Policy settings described in this Microsoft TechNet article.

4. Try disabling antivirus or other security software on source and target machine;
5. Try using the machine IP instead of name: select I will enter machine names manually; on the next step specify the IP address of the machine and login/password for remote logon:
6. Make sure that the administrative share on the target machine is accessible from the source machine:
   • Go to Start -> Run and type \\Target_machine_name\admin$\ (or \\Target_machine_IP\admin$\);
   • If the share opens correctly, check if the user under whom you are trying to install the software can copy and paste files to and from this location;
7. Make sure that the user whose credentials you use for remote installation is a member of Local administrators group on the target machine;
8. Acronis Backup & Recovery uses the following ports for remote installation: 25001 and 445. Even if firewall is turned off, these ports can be remapped and/or used by other software and may be inaccessible by Acronis Backup & Recovery. Check if ports 25001 and 445 are accessible on remote machine: see Using telnet to Test Open Ports;
9. If you select the components for remote installation On removable media or In the following location make sure that the location contains only .msi files. If the .exe installation file is in the same folder, the installation may fail:

   

If the above recommendations do not help, the issue may be not with the remote connection part, but with the installation itself. Try installing the product on the target computer locally. If local installation fails as well, please proceed as described in Creating an MS Installer Log of Acronis Software and Analyzing Installation Logs of Acronis Products Based on MSI Technology.

You can also check the following folder for the log files on the remote machine:

• \\Target_machine_name\admin$\ (or \\Target_machine_IP\admin$\)

More information

Contact Acronis Customer Central if you have any questions or need assistance.