Knowledge Base

How to export the product's operation log in XML format

This article applies to:

• All Acronis Backup & Recovery 10 Editions

Introduction

Operation log helps Acronis Customer Central Representatives troubleshoot an issue with the product. It is strongly recommended to have an export of the log when submitting a support request to Acronis Customer Central.

Solution

1. Start the product if you have a standalone edition, or run the Acronis Management Console and connect it to the Acronis Agent if you have an advanced edition;
2. Click Backup plans and tasks and select the task that failed. Click View log:

   

3. You may want to set the the date range using the From and To fields:

   

4. Click Save all to file:

   

More information

You may also view the exported log in a text editor (e.g. Notepad) or Microsoft Excel.