Knowledge Base

This has been fixed

This article applies to:

• Acronis True Image Home 2010
• Acronis True Image Home 2010 Plus Pack
• Acronis True Image Home 2010 Netbook Edition
• Acronis Backup and Security 2010

  For Acronis True Image Home 2011 see Acronis True Image Home 2011 Scheduled E-Mail Backup Fails if Microsoft Outlook Is Running.

Symptoms

1. Using Acronis True Image Home 2010, you schedule an E-mail backup (Backup -> Files&Folders -> E-mail backup) of Microsoft Outlook;
2. You leave Microsoft Outlook running;
3. The backup task attempts to run on the scheduled time but fails with an error message similar to the following one:

   Failed to back up file or folder 'Microsoft Office
   Outlook:/Profiles/Outlook/EF2A94EED67A8A4C9E89D75DC653E6A0/'. (0x580007)

   

Cause

Issue in the product.

Solution

This has been fixed and the fix is available in the latest build of Acronis True Image Home 2010. See Installation of the Latest Update of an Acronis Product.

More information

This has been fixed.